Luxury Auto Collection

What a bad experience for coming back for the 2nd car! !! I traded in both my 2020 Bentley Continental GT and 2019 Bentayga for a 2020 Lamborghini Urus with Alex. On 9/5/2026, when car transport pick u !! I traded in both my 2020 Bentley Continental GT and 2019 Bentayga for a 2020 Lamborghini Urus with Alex. On 9/5/2026, when car transport pick up the Urus to delivery to me, they found out the windshield cracked. I am not sure the dealer knows this and wants to sell the car as is. But Alex did not let me know while dealing with my trades. Alex called me around 11 am on 9/5 and told me to take the car, and he would set up a replacement in California. I trusted him, then, okay to allow to delivery. I gave him 9/6/2026 -9/7/2026 on Labor Day weekend no message to confirm again. On 9/8/2026, to call him and no answer but only a message to call back. I think that he is selling more cars to clients. NO CALL BACK AT ALL, BUT MY GUTS FEELING THIS IS LIED AND DENIED TO PAY. On 9/9/2026, Alex on day off no answer my text at all, but when on the dealing buy on his day off still take my calls??? I emailed and called GABE (finace person) no email back, but on the phone he told me about Alex on the trip. I did not contact Alex and respect him a day off. On 9/10/2026, I called them back again, not taking my call, only a message to call me back but NOT CALL. Now you know.... On 9/11/2026, I sent a message again, still the same until I threatened him to need a lawyer to invoke, then he called back. The lied to me wanted me to pay the delivery fee for my Urus, $1,500 not on the deal. If he told me this I could drive my car and pick myself up. My sister lives in Phoenix and I picked up the Bentley GT last time from Alex. The fact I DON'T LIKE A LIED PERSON TO REPRESENTING ALL EXPENSIVE CARS JUST LIKE SOME TOYOTA OR HYUNDAI OR SMALL DEALERSHIPS. BUT THEY WANT TO BE THAT KIND OF DEALERS AND TREAT THE CUSTOMER BUYING $178,000 CAR WITH BROKEN WINDSHIELD. SOLD THE CAR WITH BROKEN WINDSHIELD IS VIOLATE SAFETY AND LIABILITY CAN BE COST MORE WITH LAWYER FEES AND CREATING MY STRESS OVER THIS. I OWN THE BUSINESS AND TOOK MY TIME TO DEALING THIS TO COST ME A LOT OF MONEY. MY LAST TEXT TOLD ALEX TO GET IT DONE THEN MOVE ON BUT HE DOESN'T CARE I GAVE HIM CHANCE TO FIX THIS. THIS DEALER WILL DEAL WITH THE LAWYER, LOCAL SAFETY, VIOLATING, SELLING CAR NOT SAFETY TO DRIVE TO CONSUMERS. IF HE WAS TOLD TO SELL AS IS WITH THE BROKEN WINDSHIELD of $178,000, WOULD YOU BUY IT??? More

After several months of searching, we were thrilled to finally find the exact car and color combination we had been looking for at Luxury Auto Collection in Scottsdale. From the moment we arrived, we finally find the exact car and color combination we had been looking for at Luxury Auto Collection in Scottsdale. From the moment we arrived, we were warmly welcomed at the front desk and immediately assisted by Alex. He walked us over to the vehicle and demonstrated impressive knowledge of its history, including details about the previous owner who had traded it in just two days earlier. In our 67 years—and after owning 13 Mercedes-Benz vehicles—we can confidently say this was the best car-buying experience we have ever had. Alex is exceptionally knowledgeable, friendly, and attentive, and there was absolutely no pressure to buy. The entire process was focused on creating a genuine and positive customer experience. Even after the purchase, Alex’s communication has been excellent and consistently responsive. Alex and the entire team at Luxury Auto Collection truly made us feel valued, welcomed, and appreciated. We are extremely impressed with every aspect of the experience—it was simply awesome. More

Amazing inventory and fantastic service. Stretch was the best! I will buy every car I own from them from here on! Stretch was the best! I will buy every car I own from them from here on! More

They sold me a $200,000 rolls Royce without the umbrellas and so many issues, there is a broken mirror on the inside, there is a body scratches, the WRAP was done terribly and they have disappeared, will not and so many issues, there is a broken mirror on the inside, there is a body scratches, the WRAP was done terribly and they have disappeared, will not return my calls More

Go see them Good guys. They do right by people, which is something I hold highly. I recommend them to anybody looking for a vehicle. I’ll be back. Good guys. They do right by people, which is something I hold highly. I recommend them to anybody looking for a vehicle. I’ll be back. More

Luxury Auto’s Deceptive trade practice We visited Luxury Auto Collection last year from Dallas to see a boat they had taken in as a trade . We placed a $500.00 refundable deposit to ensure We visited Luxury Auto Collection last year from Dallas to see a boat they had taken in as a trade . We placed a $500.00 refundable deposit to ensure the boat would not be sold before we got to it. I test drove the boat and determined that it needed more repair than I was interested in taking on. I requested my deposit back several times to no avail . The fact that Luxury Auto Collection would at will keep a deposit illegally screams bad business practice at its core. More