Lux Cars Chicago

I did not purchase a vehicle but the salesman I worked with, Mike, was amazing. Even though I didn't purchase, he was not pushy or rude... he supplied me with information I needed to help me make the ri with, Mike, was amazing. Even though I didn't purchase, he was not pushy or rude... he supplied me with information I needed to help me make the right choice between cars. He was courteous and extremely helpful. More

Great car! Easy purchase. Thank you Lux Cars and Alex for making me happy. Great finance options. Easy purchase. Thank you Lux Cars and Alex for making me happy. Great finance options. More

Sherry L. was just wonderful to work with! She went out of her way to help me with my search and was so knowledgeable in navigating me through this process! was just wonderful to work with! She went out of her way to help me with my search and was so knowledgeable in navigating me through this process! More

I am highly rating Lux. I could not have asked for a better salesperson. If you are looking for excellent service, knowledgeable and professional help, see Sherry Loeber! I I could not have asked for a better salesperson. If you are looking for excellent service, knowledgeable and professional help, see Sherry Loeber! I love, love, love my Porche Cayenne! More

Great buying experience. For once, this did not feel like shopping at a used car store. Pricing and approach was very straight forward with no BS. Val and the management were For once, this did not feel like shopping at a used car store. Pricing and approach was very straight forward with no BS. Val and the management were great as well. I would definitely recommend shopping here. More

Purchased my second car from Sherry. Always a pleasant experience. Very professional and fair priced. I would highly recommend buying your next vehicle from her. Always a pleasant experience. Very professional and fair priced. I would highly recommend buying your next vehicle from her. More

Excellent Dealership. Very professional and knowledgeable team Great friendly environment! I was very happy with my purchase and the entire process. Very professional and knowledgeable team Great friendly environment! I was very happy with my purchase and the entire process. More

Thank you for getting my wife the car that makes her happy. Happy wife happy life happy. Happy wife happy life More

I’m so happy I found my dream car so close to home! The sales team at Lux was wonderful to work with. Highly recommend buying a car here! The sales team at Lux was wonderful to work with. Highly recommend buying a car here! More

We found an Escalade online. I completed the application and was approved verbally for the amount requested with $10,000 down payment. The dealership is several hours away and Val stated the paperwork would and was approved verbally for the amount requested with $10,000 down payment. The dealership is several hours away and Val stated the paperwork would need to be overnighted to me instead of emailed. He would not email the terms of the loan but would mail them. However, he would not mail them without a $1000 deposit first. That evening after reading additional reviews, we decided not to pursue purchasing the vehicle based on the poor reviews. The next morning we called to let Val know we would not be purchasing the vehicle. He was very condescending, rude and it was just unnecessary. We requested the $1000 deposit back and Val said he would ask his manager. It's been 2 days and we've attempted to reach out to him several times. We finally got ahold of the manager, Adrian (finance manager). He said that we will not be getting the deposit back because all deposits at dealerships are nonrefundable and I should have known that. Val didn't tell me this, how should I have known that it cost me $1000 to review the loan details? So, I paid $1,000 and they keep telling me I should have known better. Disappointing to say the least. More