Back

Luther Westside Volkswagen - Service Center

St. Louis Park, MN

not yet
rated
1,609 Reviews

1,609 Reviews of Luther Westside Volkswagen - Service Center

Sort by
November 05, 2020

Michael Blair and the entire service team was fantastic. They were diligent in diagnosing the issue and even test drove the car with me to ensure everything was resolved. Excellent service! Thanks! More

by Sabastian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Blair
November 04, 2020

I have always found the service team friendly, professional and informative. My recent service appointment to address a recall issue was on time and went smoothly. I appreciated the text updates a More

by BETHF0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
November 04, 2020

60,000 mile service identified some future issues that will need to be addressed. I did not get a hard sell to have that work now. More

by tom.lincoln
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli
November 03, 2020

Excellent service and staff attitude. Very timely in their service delivery. Convenient process overall. Had to integrate Luther glass into the process and all worked together very smoothly. More

by DPETERSON9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
November 03, 2020

Westside VW service department is always top notch! The advisors are friendly, and keep me up to date on the progress. Highly recommend this dealerships Service Department. More

by Colorguy52!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig, Service lead, Dick Vick, Advisor, Nick Ciardelli
November 02, 2020

The service I receive on my car is always good, the technician was very polite and explained the work to me. I really like getting a car was. Thank you More

by sallen1954@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Treyvon Allen, Nick Ciardelli, Rick Tedesco
November 01, 2020

Hi. The price quote was incorrect. Its disappointing that the price quote took the rating done. Cause you are a great place to take my car. Tire Service and check out was great. Thanks More

by k.kellybydesign
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
October 31, 2020

A solid 16 years of taking my car to Luther Westside now. It's convenient, reliable, thorough, service-oriented. If anything needs attention they call and ask and give me my options. They've taken great care More

by VWDriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
October 31, 2020

The whole process was simple and easy to complete. Did not have any worries and the service was completed promptly and discussed what was completed on my car. More

by anthonyaduhn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Vick
October 31, 2020

More Covid precautions are Needed to keep customers safe. I.e. pens were passed around to different customers without sanitization as just one instance I noticed More

by PAMELA.MCCLANEY
Recommend Dealer
No
Employees Worked With
N/A
Oct 31, 2020 -

Luther Westside Volkswagen responded

Pamela, Thank you for taking the time to review your recent service appointment here at Westside Volkswagen, your feedback is instrumental in fine tuning the service process to meet your needs. I was disappointed to hear about your experience as safety is goal one and I wanted to apologize. We pride ourselves on being a professional and efficient means for all things VW in a safe and sanitary environment, if that doesn't happen I'm truly sorry. We are following all MDH and CDC guidelines in regard to COVID and while we coach and train our staff rigorously mistakes can be made, I can assure you moving forward this type of instance will not happen again. Your business and your trust with your vehicle means a great deal to me as I hope to keep earning both in the future. Should you have further thoughts, questions, or require further resolution please don't hesitate to reach out to me directly. Thank you again! Rick Tedesco Service Manager Westside Volkswagen 952-374-0770

...
8
...