Back

Luther Westside Volkswagen - Service Center

St. Louis Park, MN

not yet
rated
1,609 Reviews

1,609 Reviews of Luther Westside Volkswagen - Service Center

Sort by
November 12, 2020

Westside gives me complete confidence for the care of my car.. They take care of me and my car. If they tell me i need something they always make sure i have options. how necessary and how soon it needs to More

by bogiebj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dillon
November 12, 2020

Was a little disappointed in the service this time. They had quoted me around $560 for new tires and labor then told me that they accidentally texted the wrong person and it ended up being over $700. If you More

by KRISTINAGRAND121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Tedesco
Nov 18, 2020 -

Luther Westside Volkswagen responded

Thank you for taking the time to review your most recent service here at Westside Volkswagen, your feedback is instrumental in fine tuning the service process to meet your needs. I was disappointed to hear of your dissatisfaction and I wanted to apologize. We pride ourselves on being a professional and efficient means for all things VW and if that fails I'm truly sorry. From review of your service I found there was a miscommunication as you stated, from that it sounds as though the advisor talked with your father and agreed to the work being completed at the stated cost. Regardless, I would not want a bad taste left in your mouth as our intention is your satisfaction. Should you have further thoughts, questions, or require further resolution please don't hesitate to reach out to me directly. Thank you again! Rick Tedesco Service Manager Westside Volkswagen 952-374-0770

November 12, 2020

It’s always pleasant to come here for service, which is done in a timely manner and courteously. And buying my car two years ago was a fun experience. More

by YMTHOMASMUSIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
November 11, 2020

I get in and out in a reasonable amount of time. Waiting area is nice and clean. Employees are polite and not pushy. Good location. More

by trudy3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
November 11, 2020

Whatever my car needs have been, Westside VW has given me excellent customer service. From Leo working with me on loaner cars, to my service advisor (Michael Blair), the service staff, customer service staf More

by JESSICA.SIMONET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli
November 10, 2020

Amazing service by the WestSide team as usual every time I come over for service on any of my cars. Definitely the best service department More

by DOOGLAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dillon Case, Nick Ciardelli, Rick Tedesco
November 09, 2020

No attention to details, forgot the DEF fluid, forgot to hook up my battery properly, spilled fluid in my car. Do not take your car for service here. Tried to tell me my key did not work because I droooed More

by BREVAME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Ciardelli, Rick Tedesco
Nov 10, 2020 -

Luther Westside Volkswagen responded

Thank you for taking the time to review your recent service here at Westside Volkswagen, the feedback is instrumental in fine tuning the service process to meet your needs. I was disappointed to hear of your dissatisfaction and I wanted to apologize. We pride ourselves on being a professional and efficient means for all things VW and if that fails I'm truly sorry. I stand ready to make things right and would welcome your reaching out to me directly for proper resolution. Your business and your trust mean a great deal to me as I'd hope to keep earning both in the future. Thank you again! Rick Tedesco Service Manager Westside Volkswagen 952-374-0770

November 08, 2020

Very thorough and up to date information shared. Loved the pick up and drop off service. So easy to schedule and pay for the service. Thank you. More

by minhockey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
November 06, 2020

Everyone is alway so helpful and kind when I got to Westside. They always explain everything that I go in or stop in for due to a light on. More

by IGOMOLLIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan in service
November 05, 2020

I have had multiple great experiences with this dealership and will continue to give them my business. I have recommended multiple family members as well. More

by larsonjn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
...
7
...