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Luther Westside Volkswagen - Service Center
St. Louis Park, MN
1,609 Reviews
1,609 Reviews of Luther Westside Volkswagen - Service Center
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March 07, 2020
Jeremiah always looks after me. Walked me over to service department to get replacement blades when he didn’t need to. Service with a smile. department to get replacement blades when he didn’t need to. Service with a smile. More
by MIKEJ767
Verified CustomerEmployees Worked With
March 06, 2020
Take it to the pros When you have a late model car, especially when you are leasing you want top notch care. That's what you will find at Luther West side VW. From the sc When you have a late model car, especially when you are leasing you want top notch care. That's what you will find at Luther West side VW. From the scheduling process to checking out with a thank you you will get nothing but the best service you can find. More
by markoyaas
Employees Worked With
Treyvon
March 06, 2020
fixing the mirrors auto settings not consistent. Asked sales (Vad) for help and we couldn't do it. 2 months went by and tired of manual settings each day I returned an auto settings not consistent. Asked sales (Vad) for help and we couldn't do it. 2 months went by and tired of manual settings each day I returned and service found bad server. More
by tressel
March 05, 2020
Excellent service Service was done very well, my questions were addressed and the recall items were evaluated and repair done as was needed. I was kept notified about Service was done very well, my questions were addressed and the recall items were evaluated and repair done as was needed. I was kept notified about the progress of the service very well. More
by WaHinck
Employees Worked With
Nick Ciardelli
March 03, 2020
Very professional Everyone was helpful and explained the situation clearly. Little did I know I had signed up for service insurance on a flat tire! Was super happy to h Everyone was helpful and explained the situation clearly. Little did I know I had signed up for service insurance on a flat tire! Was super happy to have all their help. More
by SZANGER
Employees Worked With
I apologize because the print out is in my car and I am at work!
March 03, 2020
Do not get it right on the first try. This is my second service visit in 40k miles that requires multiple trips to the dealer to get it right. It took 3 trips to get the diesel emissions This is my second service visit in 40k miles that requires multiple trips to the dealer to get it right. It took 3 trips to get the diesel emissions fix correct. Now a half week after an oil change, the oil warning light in my vehicle is on. When I popped the hood to check the oil level, I noticed the insulating cover over the battery had not been closed. I hope that I am the exception, but I can't recommend this location for service based on the quality of the service. I expect that they will make it right, but I didn't buy a new car so I can hang out at the service center. More
by Eric
Employees Worked With
Nick Ciardelli
February 28, 2020
Luther Westside Volkswagen never fails to provide an outstanding customer experience, whether it be sales or service. I've purchased numerous non-Volkswagen autos from Luther Westside yet no matter the outstanding customer experience, whether it be sales or service. I've purchased numerous non-Volkswagen autos from Luther Westside yet no matter the make or model, the team at Luther has always gone above and beyond to ensure I'm pleased with my decision. I've pointed many friends and family members to Luther Westside. They've all be equally pleased. I simply won't buy or have my car serviced elsewhere. More
by PATRICKKLINGER07
Employees Worked With
Steve Hendricks
February 27, 2020
Quick Response Repair A morning encounter with a pothole resulted in some unwanted noises in the front suspension of my car. I was able to schedule a same-day drop-off appo A morning encounter with a pothole resulted in some unwanted noises in the front suspension of my car. I was able to schedule a same-day drop-off appointment over lunch and was back home by 3:00. I worked from the comfortable lobby/business center area while they investigated and repaired the issue - a snapped off sway bar link. Very pleased I was able to get in so quickly and that they were able to resolve the problem! More
by hmuns17
Employees Worked With
Dan Vick
February 27, 2020
Service as always very efficient, very courteous. Took less time than expected Thank you. What more can I say. You did it all so well. My car should run well for years less time than expected Thank you. What more can I say. You did it all so well. My car should run well for years More
by DORNBACH
Employees Worked With
Nick Ciardelli
February 26, 2020
Good communication, disappointing result I took my car in b/c the low coolant light was on. When i called to make the appt, they informed me I had 2 recalls to service as well (who knew). Whe I took my car in b/c the low coolant light was on. When i called to make the appt, they informed me I had 2 recalls to service as well (who knew). When I got there they called a Lyft so I could get downtown to work, then I took an uber back in the afternoon to pick up. Shortly after getting back on the road with my serviced car, I noticed that my check engine light had illuminated. It was rush hour and I had to pick up my kids so I couldn't go back. I called and texted my service adviser and got no reply so I called the main number and the adviser said MAYBE they could see me in the AM for a diagnostic test. This was disappointing, as I brought my car in with one problem and came out with a new problem and would expect better service. Either way, I brought my car in Saturday AM and they were able to fix the problem/turn off the light. It was a lot of work/driving for a problem that was caused by servicing the vehicle. More
by Anne
Employees Worked With
Dan Vick
