Luther Westside Volkswagen - Service Center

Flawless experience from the moment of scheduling to concluding my service. The reason was a factory recall. Thanks for doing a great job! Much appreciated! concluding my service. The reason was a factory recall. Thanks for doing a great job! Much appreciated! More

07 Touareg Dropped the vehicle off; Toa was the advisor. Within a very short time Toa had gotten back to me stating the cause of the problem and the cost to fix Dropped the vehicle off; Toa was the advisor. Within a very short time Toa had gotten back to me stating the cause of the problem and the cost to fix. Vehicle was fixed within a few days and I have not had a problem since. Great job Luther Westside Volkswagen. More

Had a wheel fixed & my salesman Helton found two more wheels needed to be fixed.so I Ended up getting three wheels fixed. Great job team Luther west side VW.its nice to have a dealership go the extra mil wheels needed to be fixed.so I Ended up getting three wheels fixed. Great job team Luther west side VW.its nice to have a dealership go the extra mile to make sure the customer is happy😎 More

Best Dealer In Town The entire Service and Parts staff at Luther Westside Volkswagen have always done an excellent job. Luther Westside Volkswagen is the best dealer in t The entire Service and Parts staff at Luther Westside Volkswagen have always done an excellent job. Luther Westside Volkswagen is the best dealer in town. More

Service was quick and efficient. Waiting area was accommodating. Friendly staff, wait time was under what I was told. I will be back for service accommodating. Friendly staff, wait time was under what I was told. I will be back for service More

Great service - informative conversation Asked a question about a coolant smell, and got a thorough and helpful discussion on the VW approach to coolant. No charge, very helpful! Great Asked a question about a coolant smell, and got a thorough and helpful discussion on the VW approach to coolant. No charge, very helpful! Great staff and quick turnaround. More

Excellent communications. Dan Vick and John Hass were much appreciated for their excellent teamwork. Dan made sure he understood my concerns and initially mentioned possible c Dan Vick and John Hass were much appreciated for their excellent teamwork. Dan made sure he understood my concerns and initially mentioned possible causes. What was (and wasn't) a problem was quickly determined by John as well as other part replacements I should also consider (filters, wipers, etc). All of which Dan informed me of and we got a quick agreement on what to do today, as well as me knowing what I would need to take care of. Please pass on my thanks to both of them. As well as the courteous people providing all explanations of my billing. Larry Cameron More

Warranty work The transmission on my 2015 Golf Sportwagen blew up with 45k miles. Luther Westside worked with VW to submit the warranty claim and install a new tra The transmission on my 2015 Golf Sportwagen blew up with 45k miles. Luther Westside worked with VW to submit the warranty claim and install a new transmission at no cost to me. A loaner Jetta was provided for the duration. More

Fantastic Service Great service! Would not go anywhere else. Friendly, responsive, and timely. They do great work and I would recommend to anyone that has a VW. Great service! Would not go anywhere else. Friendly, responsive, and timely. They do great work and I would recommend to anyone that has a VW. More

No More Car Washes? My last two appointments with the team did not include a "free" car wash. I bought my car from Luther VW and just recently was in to get my Luther VW- My last two appointments with the team did not include a "free" car wash. I bought my car from Luther VW and just recently was in to get my Luther VW-bought tires/rims swapped for my summer set. Take an extra 15 minutes and wash the clients car. I should not have to ask for this. EDIT: This form should not require me to outline who helped me - I do not know individuals names yet my feedback is still valid. More