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Luther Westside Volkswagen - Service Center
St. Louis Park, MN
1,609 Reviews
1,609 Reviews of Luther Westside Volkswagen - Service Center
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April 19, 2020
Need to replace my passenger side view mirror so I decided to go to Luther Westside VW (where I purchased my vehicle). I had the mirror looked at and the Service Tech told me he would text an estimate decided to go to Luther Westside VW (where I purchased my vehicle). I had the mirror looked at and the Service Tech told me he would text an estimate. Received the quote and replied with some questions; they were never answered. So, with the lack of communications I’m going elsewhere. Also, I just can’t afford you. More
by bk.micah6v8
Verified CustomerEmployees Worked With
Michael
April 15, 2020
Personalized care Even though the service center is an hour from my house, it was well worth the drive. Great customer care throughout the process. Would highly recomme Even though the service center is an hour from my house, it was well worth the drive. Great customer care throughout the process. Would highly recommend. More
by ALEXA.WOLFGRAM
Employees Worked With
Helton Cerqueira, Nick Ciardelli
April 14, 2020
I had to go twice I took my car for a 50K service, it had the check engine light on and I thought it was because of the oil change need. After a few hours, I got the ca I took my car for a 50K service, it had the check engine light on and I thought it was because of the oil change need. After a few hours, I got the call from VW to give me a diagnosis, stating everything looked fine and that they would do the service. When I picked it up, The check light was still on, I asked about it and they said that was an additional service and not part of the 50K, which I understand. What I found ridiculous is that if I take my car for a full service, they just ignore the light being on and don't even mention it when I get the call stating what was needed for my vehicle. Everybody at the shop was very nice, but I had to go twice and interact with people when we're all currently trying to practice social distancing. More
by gabriela.trejo
Employees Worked With
I can't remember the names
April 11, 2020
Always professional The staff is always professional, from check in to pick-up. Kept me informed on progress. Great service. Would highly recommend this dealership to fri The staff is always professional, from check in to pick-up. Kept me informed on progress. Great service. Would highly recommend this dealership to friends and family More
by RHARTDESIGN
Employees Worked With
Nick Ciardelli
April 11, 2020
Not the best service. They failed at the no contact pick up, after paying on line I needed to go in and sign for my vehicle and get my keys. They also called 3 hours after pick up to tell me my windshield n up, after paying on line I needed to go in and sign for my vehicle and get my keys. They also called 3 hours after pick up to tell me my windshield needed to be replaced. They did not mention this before or during pickup. More
by DANZUNKER
Employees Worked With
Nick Ciardelli, Rick Tedesco
April 11, 2020
Padding the bill We had a electric window works replaced which only VW would fix. Plus they found some other things wrong with the engine seals. That stuff did need to We had a electric window works replaced which only VW would fix. Plus they found some other things wrong with the engine seals. That stuff did need to get done and it was costly. The thing that bothered me was $20 for wiper blades and $10 to install! For as much as we spent on the other fixes, That should have been done as a courtesy. Can't remember who we dealt with, had to check one, Sorry Nick if we didn't deal with you. More
by WOODDUCKCHUCK
Employees Worked With
Nick Ciardelli
April 11, 2020
I’m always satisfied with services provided on my vehicles at Luther Westside VW St Lous Park. Great customer service all around. Thank you all. vehicles at Luther Westside VW St Lous Park. Great customer service all around. Thank you all. More
by ROSHERFLO
Employees Worked With
Other Employees :
All in Service Department for multiple services on vehicles , Carole Jean Anderson
April 10, 2020
These guys are always so friendly, helpful and the process was super quick! I always look forward to my service at westside vw! Thank you! process was super quick! I always look forward to my service at westside vw! Thank you! More
by ARIANALUDGATE
Employees Worked With
Dillion Case, Rick Tedesco
April 07, 2020
Tire replacement was completed and a recall work was completed. All the work was completed in a timely manner, accurate price quote. One of the tires was replaced by a warranty with no problems. completed. All the work was completed in a timely manner, accurate price quote. One of the tires was replaced by a warranty with no problems. More
by BAUBRECHT
Employees Worked With
Nick Ciardelli, Rick Tedesco
