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Luther Westside Volkswagen - Service Center
St. Louis Park, MN
1,609 Reviews
1,609 Reviews of Luther Westside Volkswagen - Service Center
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May 16, 2020
I would give zero stars if that was an option. I brought it in for service and once again, it took twice as long to fix as promised but worse than that, the car left the shop with a dangerous safety issue t it in for service and once again, it took twice as long to fix as promised but worse than that, the car left the shop with a dangerous safety issue that it didn't come in with. So back I went! Last year, I had to return my car 5 times to get it properly fixed and it took over 2 weeks. Now this happens. I almost hit someone because the park function isn't properly working! When I brought it back, they acted annoyed and also did not properly recognize the severity of this safety issue. Fool me once, Shane on you. Fool me twice because I was dumb enough to give you a second chance? Shame on me. More
by DENISEMLAMERE
Verified CustomerEmployees Worked With
Michael Blair
May 16, 2020
Concerned Hi, I was generally very happy with the repair and service provided by Michael in general. However, after my last visit (valve cover gasket and spark Hi, I was generally very happy with the repair and service provided by Michael in general. However, after my last visit (valve cover gasket and spark plug replacement), I have a "check engine" light on when leaving the shop, Also, I asked for an estimate on the air conditioning and it was told it was not just freon charge. It's helpful to know what needs to be done and how much a repair will be before scheduling for budget and time. More
by Dean
Employees Worked With
Michael Blair
May 16, 2020
Service Opted for no contact service. Called when I arrived; spoke to Michael about oil change and programming new fab. Picked up and had to go in, couldn’t l Opted for no contact service. Called when I arrived; spoke to Michael about oil change and programming new fab. Picked up and had to go in, couldn’t locate the keys, and wasn’t washed. Also recalls were not discussed with me , but on the service ordered it was stated that it was. More
by daysgrl29
Employees Worked With
Michael Blair ( Service Advisor Luther Westside Volkswagen)
May 16, 2020
Friendly staff and great service. I had the courtesy pickup and everything went smoothly. The staff was friendly and the service was excellent. My car was returned clean and in a tim I had the courtesy pickup and everything went smoothly. The staff was friendly and the service was excellent. My car was returned clean and in a timely manner. More
by jennyln
Employees Worked With
Nick Ciardelli
May 16, 2020
consistant service the staff is always friendly and knowledgeable. I always opt to wait so I appreciate the nice waiting area with free wifi . I feel me and my Beetle the staff is always friendly and knowledgeable. I always opt to wait so I appreciate the nice waiting area with free wifi . I feel me and my Beetle are in good hands. More
by ENBLOMM
Employees Worked With
Michael Blair
May 12, 2020
Fantastic Experience Once Again This location and staff are the pure definition of customer excellence. The staff always goes above and beyond to ensure all my concerns/questions are This location and staff are the pure definition of customer excellence. The staff always goes above and beyond to ensure all my concerns/questions are answered, and are very meticulous/dedicated to their craft. I highly recommend this location and team, to anyone looking to get into the VW family! Thanks again for all you do! -Matt More
by MATTHEW.BAILEY2
May 12, 2020
Great service very friendly staff. I will highly recommend to friends and family. The dealership is very clean its always great to come into a clean place recommend to friends and family. The dealership is very clean its always great to come into a clean place More
by Tiggy Girl
Employees Worked With
Nick Ciardelli, Rick Tedesco
May 12, 2020
New car back for 3 items to be installed and reviwed I recently bought a new 2019 Jetta from Westside, as I had gotten my others from them and was very pleased with the deal and service plus the customer I recently bought a new 2019 Jetta from Westside, as I had gotten my others from them and was very pleased with the deal and service plus the customer professionalism of the staff. Things have changed in 2 years. I needed 3 things to be done on my new car. 1) install the heated seats (wasn’t done, need to go back) 2) my “Change oil light” on dash came on, needed to be reset. ( wasn’t done, need to go back) 3) install my new car plates. (Completed) They knew the car needed to be sent out for the install of the seats that should have been arranged prior to me coming out, it wasn’t. I made arrangements 1+ weeks prior to this appointment to have a loaner and I thought it was all prearranged surprise to me. So I’m on hold as to when this will finally be completed. The service person that I was handed to was less than personable, he never greeted me or introduced himself, in fact he “never” looked up from his computer. I don’t know if he was working on my order or somebody’s else’s. So am I a pleased or happy returning customer? No I’m not. I’m hoping they don’t forget about install agreement and will be contacting me soon. I’ll update this review later once things are really installed and fixed. More
by SUEPELTIER-DAVIDSON
Employees Worked With
Other Employees :
Craig in the service department , Doug Karnuth, Carole Jean Anderson, Marc Carden
May 12, 2020
Bought my car here, after lots of research.Bring my car Bought my car here, after lots of research. Bring my car here to be serviced, as they are Awesome at that too! Love Westside VW Bought my car here, after lots of research. Bring my car here to be serviced, as they are Awesome at that too! Love Westside VW More
by barterjones
Employees Worked With
Other Employees :
Charlie Lamm, Craig Schow, Nick Ciardelli, Rick Tedesco, Greg Henry, Marc Carden
May 12, 2020
Great Experience Work was done very quickly. It felt like a very safe environment during COVID19. Friendly staff. Nice private work area work online. Great car was Work was done very quickly. It felt like a very safe environment during COVID19. Friendly staff. Nice private work area work online. Great car wash too. More
by miatagreg
Employees Worked With
Nick Ciardelli, Rick Tedesco
