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Luther Westside Volkswagen - Service Center

St. Louis Park, MN

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1,609 Reviews

1,609 Reviews of Luther Westside Volkswagen - Service Center

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June 27, 2020

I loved my Westside Volkswagen experience. I took my car in for an oil change and it came back to me cleaner than i left it. They actually washed it for me! How nice!! Everyone was knowledgeable, helpful More

by bensrud
Recommend Dealer
Yes
Employees Worked With
Trey and Leo, Carole Jean Anderson
June 27, 2020

Seamless Brought the car in, they greeted me with friendly precision, they repaired it in the time promised, and left me with my car in outstanding condition. More

by HowieM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carole Jean Anderson, Julian Bolash
June 26, 2020

Don’t bother bringing your car here. They will charge you way more than anyone else around town! Save yourself the hassle and just don’t buy a Volkswagen! More

by Don’tbuy
Recommend Dealer
No
Employees Worked With
Nick Ciardelli
Jun 30, 2020 -

Luther Westside Volkswagen responded

Thank you for taking the time to review your visit to Westside Volkswagen as the feedback is instrumental in fine tuning the service process to meet your needs. I was disappointed to hear about your feeling our pricing is to high and wanted to apologize. We strive to not only deliver Volkswagen Certified Service completed by Volkswagen Certified Technicians but to deliver it at exceptional value as well. We offer a price match guarantee and shop our competitors often to ensure competitive and customer forward pricing. That said your business and trust with your vehicle mean a great deal to me and should you want to discuss further, have questions, or require further resolution please don't hesitate to reach out to me directly. I sincerely hope to earn your business in the future! Thank you again! Rick Tedesco Service Manager Westside Volkswagen 952-374-0770

June 26, 2020

Last visit ever every single time I have visited, I have had a horrible time. I have asked for car washes and never received them. I have on several occasions picked More

by cairoglyphics
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I dint work with any of these people
Jul 01, 2020 -

Luther Westside Volkswagen responded

Thank you for taking the time to review your most recent experience here at Westside Volkswagen as your feedback is instrumental in fine tuning the service process to meet your needs. I was disappointed to hear about your dissatisfaction with your experience and wanted to apologize. We pride ourselves on being a professional and efficient means for you to service your VW and if that doesn't happen I'm truly sorry. While errors can happen as we are human continued negative experiences are not acceptable and I can assure through complete review of your service visits coaching and further training will ensue. Your business and trust with your vehicle mean a great deal to me as I'd hope to keep earning both in the future. Should you want to discuss further, have questions, or require further resolution I would welcome your reaching out to me directly. Thank you again! Rick Tedesco Service Manager Westside Volkswagen 952-374-0770

June 26, 2020

30000 mile service and warranty work came in for 30000 mile service and broken rearview camera,service , there was a delay in camera parts' but was given a nice loaner car and was inform More

by jon0321
Recommend Dealer
Yes
Employees Worked With
Rick Tedesco
June 25, 2020

Been a customer for over 20 years. Always get the best service from everyone. We have purchased 1 Beetle, 2 Passats and 3 Tiguans. Always a pleasure working with this dealership and Tom Daly. More

by JAART401
Recommend Dealer
Yes
Employees Worked With
Jeramiah Domino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Daly
June 25, 2020

Great Service,thats why I have bought 3 VW cars from Luther My daughters Tiguan CPO warranty had just expired and her check engine light came on, spoke with Nick and he told me to bring the car in for diagnosis More

by RFLECK0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli
June 25, 2020

Oil change and service check My oil was changed and the car check out prior to a long trip. Intake manifold cause the check engine light to go on during the trip out. Had to rep More

by colwyn2475
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli
June 25, 2020

When they called they were not very helpful with my vehicle, when I received my vehicle there was a scratch on the hood. Also they had to replace my desiel and for the price I assumed they would fill i More

by bfolkens001
Recommend Dealer
No
Employees Worked With
Dont remember
Jun 30, 2020 -

Luther Westside Volkswagen responded

Thank you for taking the time to review your most recent service here at Westside Volkswagen as the feedback is instrumental in fine tuning the service process to meet your needs. I was disappointed to hear of your dissatisfaction with the visit and wanted to apologize. We pride ourselves on being a professional and efficient means for you to service your VW, if that doesn't happen I'm truly sorry. With regard to your fuel level unfortunately we do not have diesel fuel on site and therefore can only do limited amounts when replacing contaminated or poor quality diesel fuel. I know this can be inconvenient and wanted to apologize again. We always want to give your vehicle back to you in better condition then when you had dropped it off and I would welcome you back to the dealership to further investigate the scratch, if we caused it we will certainly make it right. Your business and your trust with your vehicle mean a great deal as I'd hope to to keep earning both in the future. Please feel free to reach out to me directly. Thank you again! Rick Tedesco Service Manager Westside Volkswagen 952-374-0770

June 25, 2020

Great Tire Service They were able to fit me in with my emergency tire service. They got me on the road in short order. They are responsive to customers unscheduled needs More

by Mccunns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
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