Luther Westside Volkswagen - Service Center

Helpful all around. Staff and sales people take the time to address my concerns and follow up. I've had reliable and thorough service for my vehicle. to address my concerns and follow up. I've had reliable and thorough service for my vehicle. More

I always have a great experience, that's why I always come back. They take care of there clients. I'll Definitely be back for future maintenance. come back. They take care of there clients. I'll Definitely be back for future maintenance. More

I always have a great experience, that's why I always come back. They take care of there clients. Definitely be back for future maintenance. come back. They take care of there clients. Definitely be back for future maintenance. More

love taking both of my Volkswagen, my CC and Jetta haven't Never toke them anywhere else. i don't take then anywhere else because ppl are just so rude somewhere. haven't Never toke them anywhere else. i don't take then anywhere else because ppl are just so rude somewhere. More

Great service as always from this dealership. Great group of people! Always willing to accommodate me and my vehicles needs. Usually I see Dillon in service and he’s great. group of people! Always willing to accommodate me and my vehicles needs. Usually I see Dillon in service and he’s great. More

Brought Car In On A Friday. Was Told A Lower Ball joint was The Issue. I specifically said to inspect the wheel bearings and Hubs to the service advisors. Brought Car to another VW dealer and was told the was The Issue. I specifically said to inspect the wheel bearings and Hubs to the service advisors. Brought Car to another VW dealer and was told the Lower Ball Joint Was Fine. Brought Car Back To 1st Dealership. (Westside). Had lower Ball joint replaced for a hefty price. Got car back Tuesday. Immediately brought vehicle back for same issue reported the Friday before. Went for a ride with the shop manager. He noted same noise as I did as well. Got a call the next day (Wednesday) saying the wheel bearing was bad and it would be $700 to fix. Wasted 2 work days foolling around back and fourth to dealers for different answers. Picked vehicle up Wednesday evening. Did not have the part replaced as I feel the original $400 spent on lower ball joint should have been put towards this wheel bearing issue that Should have been found Friday when I clearly brought up the issue and it was faliled to be inspected. This is the 3rd new VW I have purchased in 2 years from Westside. Kind of a let down in this case. More

Great place for service and buying. Very friendly and efficient. They know your vehicle and what it needs and they communicate clearly and meet or beat their time estimates. efficient. They know your vehicle and what it needs and they communicate clearly and meet or beat their time estimates. More

Wonderful experience. Great staff always ready to help. Treyvon Allen was awesome. Dillon is an amazing and has been helping me for the past few years. Treyvon Allen was awesome. Dillon is an amazing and has been helping me for the past few years. More

I took my car in because my brakes were squeaking. I purchased my vehicle from them 1.5 years ago. They quickly diagnosed the problem and repaired it later that day. It's out of my way to return to th purchased my vehicle from them 1.5 years ago. They quickly diagnosed the problem and repaired it later that day. It's out of my way to return to them for maintenance, but every time I do, I am very glad that I did. More