Luther Westside Volkswagen - Service Center

Concierge service was very convenient. Was very communicative and texting updates were very helpful. Would recommend Westside service for anyone looking for contactless convenient service. communicative and texting updates were very helpful. Would recommend Westside service for anyone looking for contactless convenient service. More

great, fast, easy! Appreciate the in-person and text updates and the free loaner car. The loaner car makes all the difference to a single car family. Thanks! Appreciate the in-person and text updates and the free loaner car. The loaner car makes all the difference to a single car family. Thanks! More

Efficient Service I showed up for my scheduled appointment and service was ready for me. They got me in and out quickly which I appreciate their consideration for the c I showed up for my scheduled appointment and service was ready for me. They got me in and out quickly which I appreciate their consideration for the customers time. More

Difficult Repair Repair of an electrical issue with our Tiguan turned out to me more complicated than expected. Westside completed it with thoroughness, care, and good Repair of an electrical issue with our Tiguan turned out to me more complicated than expected. Westside completed it with thoroughness, care, and good communication. More

20000 mile service I really appreciated the concierge service picking up and dropping off the car. Also, an important reason I bought the 2018 Alltrack was the 6 yr/6000 I really appreciated the concierge service picking up and dropping off the car. Also, an important reason I bought the 2018 Alltrack was the 6 yr/60000 free service. More

I was kept in the loop the entire time my car was being worked on. Things were explained in a way that was easy to understand. When I had a problem when I came to pick up my car I was immediately helped. worked on. Things were explained in a way that was easy to understand. When I had a problem when I came to pick up my car I was immediately helped. Efficient and friendly service. More

Friendly people, average service Came here twice in a month. The first time was for a routine oil change, to get a light replaced, and to ask about a weird noise. The associates who h Came here twice in a month. The first time was for a routine oil change, to get a light replaced, and to ask about a weird noise. The associates who helped me were friendly and I was offered a free rental car which I appreciated. When I showed them a video of the weird noise, they told me it was normal (which didn't seem right, but hey I'm not the expert here). Once everything was done, I took my car home, only to realize they never fixed my light. I took it back and they fixed it quickly. Two weeks later, my check engine light started flashing and I got towed to them, and they fit me in without an appointment that day to check things out. Again, the staff were really friendly, and bought me a lyft home. I really appreciated that and felt that went above and beyond a normal service center in my experience. They got back to me that evening and let me know what was wrong with the engine - and also noted the cause of the weird noise from the time before! Turns out it was a serious issue that needed to be addressed. I was frustrated that I was indeed right that there was an issue before but had been told it was normal, and that they hadn't looked at it before. They had it fixed the next morning. After getting my car back, I noticed they did not replace the cap on one of my tires when doing their tire inspection. Overall, a good experience here and very friendly people, but the forgotten light and tire cap and not listening to me about the noise were enough to make me frustrated. More

Good communication Overall, things were good. I noticed yesterday that they did not affix a new oil change sticker to my windshield. They did clean the car which is nice Overall, things were good. I noticed yesterday that they did not affix a new oil change sticker to my windshield. They did clean the car which is nice More