Luther Westside Volkswagen - Service Center

Service was ok. The check out process poor. Wrong payment due, had to wait a while to get it, then a long time to get my car due, had to wait a while to get it, then a long time to get my car More

Luther’s service departments are staffed with friendly people, efficient service, and a hassle-free check-in/out process. Never had a bad experience and highly recommend! people, efficient service, and a hassle-free check-in/out process. Never had a bad experience and highly recommend! More

Dash Light Fix I went in to get a light fixed on my new car. They were extremely friendly and prompt. They showed me where I could plug in my computer to work and th I went in to get a light fixed on my new car. They were extremely friendly and prompt. They showed me where I could plug in my computer to work and they offered to get me a loaner car. The communication is through text so you know what is going on and aren't just sitting around. Excellent customer service! Would highly recommend! More

Great Service I purchase every car I get from this dealership as they are first class and provide fantastic service. I would highly recommend this dealership to an I purchase every car I get from this dealership as they are first class and provide fantastic service. I would highly recommend this dealership to anyone. More

Total experience Westside VW (Helgen) did a great job on the Sale of the 2011 Touareg to me. Devin in finance pounded out a quick deal that was better than I hoped for Westside VW (Helgen) did a great job on the Sale of the 2011 Touareg to me. Devin in finance pounded out a quick deal that was better than I hoped for. Tao in service was VERY attentive. More

Change DSG fluid and filter I typically have given 5 stars to your service, however, this time it was 3 stars. When I order and schedule the service, I requested a call back to I typically have given 5 stars to your service, however, this time it was 3 stars. When I order and schedule the service, I requested a call back to provide an estimate in the note area. I didn't receive a call, so I did call and when I call I was hoping to get an estimate, what I got was an around about estimate of somewhere around $400, next I mention that on line there were a couple of coupon and wanted to know if the service would qualify for the specific coupon and was told, bring it in and it may. I know that changing a DSG is a common maintenance item and even listed as a service item, so why a more specific estimate could not be provide rather then it cost around. I did call back later and got a different service tech and was able to be given a more precise estimate and help with what service coupon would apply The other reason for the 3 stars, is that I requested when I spoke with the tech that I just got my car oil change and when I check it looked like it was low as it was near the low end of the hash mark on the oil dip stick. My son also told when he drop the vehicle off to check and top off the oil. From what I could tell this was not done or even mention that it was checked More