Luther Westside Volkswagen - Service Center

Top praise for Westside VW Service Department To be honest, I was hesitant to return to Westside, after last years incredible amount of money spent in your service department, on my 09' Tiguan. On To be honest, I was hesitant to return to Westside, after last years incredible amount of money spent in your service department, on my 09' Tiguan. One thing after another, and each time the repairs were higher in price. Not to mention the less than desirable warranty nit picking every claim. So, I went in with an open mind. I had put off maintenance due to the COVID pandemic, but the time had come when I could no longer ignore it. All was well, and then Dick (my GREAT Advisor) texted with news of yet more problems. A broken rear coil. "Here it comes", I thought. Instead, Dick went on to explain that it was covered by the warranty, even the rental (by the way, the 19' Fully Accessorized Tiguaun was awesome, amazing........"I WANT THAT CAR"!!). So, I am happy to report 100% customer satisfaction!! The only (small) concerns, The tech rated the air cleaner as "red" (needing attention). I assumed it would be replaced, but it wasn't. Brake fluid was reported as low & dirty, which surprises me as Westside did a brake fluid flush and fill just last year. Finally, didn't receive the "service reminder" sticker for the windshield. However, these are items of very low consequence, considering the excellent service received! More

Leo went above and beyond to take care of me in service and figuring out a rental! Thanks for the great experience in customer service! and figuring out a rental! Thanks for the great experience in customer service! More

Everyone at Luther Westside was very friendly and helpful. They are very organized and forthcoming about explaining pricing and what they will be fixing on your vehicle. Very nice area to wait while helpful. They are very organized and forthcoming about explaining pricing and what they will be fixing on your vehicle. Very nice area to wait while your car is being worked on. More

Exceptional service! Exceptional service from beginning to end. Mike took the time to explain every item needing repair and the urgency of each. I appreciated him helping Exceptional service from beginning to end. Mike took the time to explain every item needing repair and the urgency of each. I appreciated him helping me prioritize and decide what was best for our family and our beloved old VW Touareg. Contactless drop-off and pick-up went smoothly and they took care to keep the inside of the car clean. The work was done quickly and Mike communicated well with us every step of the way. Recommend highly! More

Very prompt and friendly service. I was updated frequently on the vehicle status and when it would be done. I will definitely be going back. frequently on the vehicle status and when it would be done. I will definitely be going back. More

Fast service in the time promised. My service experience was positive. The work was completed sooner than was expected. All precautions were taken related to the virus. I've never had a My service experience was positive. The work was completed sooner than was expected. All precautions were taken related to the virus. I've never had an unsatisfactory experience at Luther Westside. More

Third VW from Westside and the dealership staff and services are why I keep returning to buy/lease ! Tops all the way ! Thorough and timely! Thank you !!! @jonaweiss services are why I keep returning to buy/lease ! Tops all the way ! Thorough and timely! Thank you !!! @jonaweiss More

Very happy Always excellent service from start to finish! Kept me updated through the day and also if there were other things that needed my attention at a later Always excellent service from start to finish! Kept me updated through the day and also if there were other things that needed my attention at a later date. More