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Luther Westside Volkswagen - Service Center

St. Louis Park, MN

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1,609 Reviews

1,609 Reviews of Luther Westside Volkswagen - Service Center

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August 27, 2020

You are the GREATEST! You promised to make the 11 year old VW Eos I love out live me. They no longer make them anymore! More

by rittenmary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
August 26, 2020

The service we've had at Luther Westside over the years have always been excellent and comprehensive. They might suggest alternative items to service, but they don't suggest anything unnecessary and they a More

by anne.mccart.drolet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
August 26, 2020

Thank you for making my service stop so easy. I've never been disappointed by my experience at Luther Westside Volkswagen. When a job is well done it is hard to suggest an improvement. More

by sfkettering
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli
August 25, 2020

Always a helpful and friendly staff. Service was done very timely. Glad to see the business following safe Covid protocols - have heard of others not doing so. More

by bcreed96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
August 25, 2020

I took advantage of the free Concierge Service. The pick-up guy (Joe?) was fantastic. Very friendly. I like the tracking map feature. It allows me to meet them outside just before arrival. The deta More

by My Pulse Rate Increased
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
August 23, 2020

This is a great dealership - friendly, knowledgeable people, always on time, very clean environment, start on time, finish early & I always leave w a clean car! More

by MARLENEWERNER5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli
August 22, 2020

Great Service and always feel like a valued customer there. Will definitely return in the future! If it wasn’t for the new VW Hatchback being a 4-door, my next car purchase would have been here! More

by orviejr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember who I worked with; everyone has a mask on.
August 22, 2020

Service was excellent and done on time. My only criticism is that there were no amenities in the waiting area--no coffee, water, or snacks. Nor did the vending machines work. I understand that precautions ne More

by julie600
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
August 21, 2020

Very friendly staff. It would be nice to get a loaner car without having to pay for it though. I bought a car from you for a lot of money. If the car is purchased from your dealership, that should be a perk. More

by az1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Blair, Nick Ciardelli, Rick Tedesco
August 21, 2020

Labor costs for a gasket change (accessory bracket) cost $621 for 3 hours of work. The staff was great, but I feel the pricing is unfair More

by schlosser.logan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Ciardelli, Rick Tedesco
Aug 22, 2020 -

Luther Westside Volkswagen responded

Thank yo for taking the time to review your recent service visit as the feedback is instrumental in fine tuning the service process to meet your needs. I was disappointed to hear about your concern with pricing and wanted to apologize. Along with our goal of being the foremost one stop shop for all your VW needs we want to deliver exception value to you our customer. We are price match dealership meaning when comparing apples to apples ( OEM parts / recognized labor guide) we will match any competitors price. We shop our competition to ensure we are not only on par pricing wise but bringing VW Certified Parts and Service to you at a price they can't duplicate. Your business and your trust with your vehicle mean a great deal to me as I hope to continue earning both in the future. Should you want to discuss further, have questions, or require further resolution please don't hesitate to reach out to me directly. Thank you again! Rick Tedesco Service Manager Luther Westside Volkswagen 952-374-0770

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