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Luther Westside Volkswagen - Service Center
St. Louis Park, MN
1,609 Reviews
1,609 Reviews of Luther Westside Volkswagen - Service Center
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September 02, 2020
I needed to get my gas tank cover replaced and set up an appointment to have it done. When I drove there, I was told they didn’t have the part there and o would need to come back. They said someone would ge appointment to have it done. When I drove there, I was told they didn’t have the part there and o would need to come back. They said someone would get in touch with me within the week and it’s been almost 3 weeks now and I still haven’t heard anything. More
by kmstifter62
Verified CustomerEmployees Worked With
Nick Ciardelli, Rick Tedesco
September 02, 2020
Great service and good experience considering Covid. It was easy to drop off and pick up safely and cleanly at the dealership. I would recommend! was easy to drop off and pick up safely and cleanly at the dealership. I would recommend! More
by skiboy.snw
Employees Worked With
Nick Ciardelli, Rick Tedesco
August 29, 2020
Always very happy with my service experiences here. Everyone I have come across has been very kind & they are always upfront about costs when explaining the options to you! Everyone I have come across has been very kind & they are always upfront about costs when explaining the options to you! More
by MYERS511
Employees Worked With
Dan Rick
August 28, 2020
My service clerk was dreamy-knew my questions before I posed them, kept my costs as minimal as possible while assuring me the car was fixed to VW standards. If the waiting room didn’t have a blaring tv g posed them, kept my costs as minimal as possible while assuring me the car was fixed to VW standards. If the waiting room didn’t have a blaring tv going, it would’ve been a perfectly fine stay. More
by vwdavy
Employees Worked With
I do t remember my clerk’s name. He seemed a bit new, taller guy, superb attitude on getting things done
August 28, 2020
They did the work, which failed again on a 18 hour road trip. They also falsely wrote on the receipt that they contacted me and I stated everything was working, which did not happen. Why be dishonest about trip. They also falsely wrote on the receipt that they contacted me and I stated everything was working, which did not happen. Why be dishonest about this? Is actually making the phone call that hard?!? More
by rich_hoge
Employees Worked With
Dillon Case
August 28, 2020
Westside Volkswagen is a one of a kind dealership. All the employees are very friendly and always willing to help. Great customer service. I recommend this place to anyone looking to buy their next car. the employees are very friendly and always willing to help. Great customer service. I recommend this place to anyone looking to buy their next car. More
by MAGGIEK742
Employees Worked With
Jeremy N.
August 28, 2020
Great service. Good communication on needed repairs. I extremely like how easy it is to set up an appointment and how quickly Luther Westside is able to complete the service and repairs. extremely like how easy it is to set up an appointment and how quickly Luther Westside is able to complete the service and repairs. More
by Moritz R
Employees Worked With
Dillon Case
August 28, 2020
Took my Touareg in for maintenance and tires and received great service. But the next day my Check Engine light suddenly turned on so I brought it back. They thought they found the issue and repaired (anothe great service. But the next day my Check Engine light suddenly turned on so I brought it back. They thought they found the issue and repaired (another $400 after I had just spent $3,000) and then the next day the light came on again. I called my service person and did not receive a call back. Very frustrating. The light is still on. More
by MrsVanDyke
Employees Worked With
Michael
August 27, 2020
For the first time in six W leases, "VW Care" was not included in the lease. No one asked if I wanted it, no one asked me to opt out of it. Now I have to pay for all routine servicing, something I neve included in the lease. No one asked if I wanted it, no one asked me to opt out of it. Now I have to pay for all routine servicing, something I never did before. Hats off to a crack VW sales team, who "forgot" to tell em that for this particular model VW "VW Care" is not included. This is my last VW lease or purchase. More
by 3 Crocks
Employees Worked With
Nick Ciardelli, Rick Tedesco
