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Luther Westside Volkswagen - Service Center

St. Louis Park, MN

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1,609 Reviews

1,609 Reviews of Luther Westside Volkswagen - Service Center

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September 11, 2020

Great service! They gave me a complete explanation of what needed to be done and why. I had a flat tire and hoped for just a repair but needed a new tire. The service person (I can't remember his name) More

by lojmn17
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Not sure, Nick Ciardelli, Rick Tedesco
September 10, 2020

I really appreciated the Service Dept. being so flexible that I was able to have my car towed in and serviced on the spur of the moment. This was very helpful and gave me more reason to consider you for fut More

by gaf_
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Tiedke, Dan Page
September 10, 2020

If God made a dealership on the 8th day of creation, it would be this dealership. Pearly gates? Nope, but some awesome glass doors leading you into a happy environment that smells like new tires and free c More

by HARRISONBOTZET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Broucek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maura Broucek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Trevino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeramiah Domino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Karnuth, Helton Cerqueira, Carole Jean Anderson, Lynn Grissom
September 09, 2020

Westside was great to work with. Very friendly and good timely communication about maintenance progression. A very clean and organized Operation. I dropped my car off and picked up rental for the day r More

by srpasse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
September 09, 2020

Friendly staff and I feel confident they do a great job. My only complaint is a couple of male customers in the waiting area were not wearing masks and no one "reminded" them they are required per the gover More

by MEINSTP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
September 09, 2020

It is a dealership that I can always trust. As a customer, I know that what they recommend needs to be done. I would highly recommend this dealership. More

by TIMRONGITSCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Westlund
September 06, 2020

Scott B. was amazing. Professional, friendly helpful. Arrived late in day. Analyzed problem. Even involved Service Tech. Even got us in for service. Fantastic. Best Ever. More

by rick@virniglaw.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Ballyntine
September 04, 2020

My front bumper was damaged during an oil change and they did repair it but management failed to provide adequate compensation and I wasn't asking for much. The service advisor was helpful but management did More

by mikeyb09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Treyvon Allen
Sep 11, 2020 -

Luther Westside Volkswagen responded

Thank you for taking the time to review your most recent service visit here at Westside Volkswagen, your feedback is instrumental in fine tuning the service process to meet your needs. I was disappointed to hear of your dissatisfaction with our resolution to the damage to your vehicle and I wanted to apologize. When an incident such as minor damage occurs we always want to make every effort to fully correct the vehicle back to factory standards and make the process as transparent and convenient as possible, if this wasn't the case I'm truly sorry. I felt as though full resolution was achieved in getting your vehicle fully repaired while placing you in complimentary rental vehicle was adequate response to the situation, if you feel this isn't the case I'm committed to your satisfaction and would welcome your reaching out to me directly as to fully resolve the matter. Your business and moreover your trust with your vehicle means a great deal to me as I'd hope to keep earning both in the future. Please don't hesitate to call me. Thank you again! Rick Tedesco Service Manager Westside Volkswagen 952-374-0770

September 03, 2020

My first car was a Beetle bought from a parental friend in 1969. Since then I've only bought VWs from West Side, so I can't compare with any other car or dealership. And since I keep them for an average of More

by EMILYGALUSHA
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
September 03, 2020

I had my VW Passat repaired yesterday and they did an exceptional job, professional --honest- and so very accommodating, picking up my car at work and bringing it back More

by CONNIEGABLE73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
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