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Luther Westside Volkswagen - Service Center

St. Louis Park, MN

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1,609 Reviews

1,609 Reviews of Luther Westside Volkswagen - Service Center

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September 17, 2020

Glad I bought a Cert Preowned car. Everything was covered but the deducible of $50. Fast with loaner car to use while my car was in for repairs. More

by Lon339
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli
September 17, 2020

This dealership is courteous, friendly and helpful. I always know that the service is done correct and appreciate the report card on the cars performance More

by PAMELA6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Karnuth, Nick Ciardelli
September 16, 2020

I was approached immediately to be of assistance. My service advisor was very friendly and communicated what service was being provided. Thank you Westside Service More

by jenniferburke1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service advisor
September 16, 2020

The service I believe was fine. However when I returned home, I could smell antifreeze. When I opened the hood the reservoirs for the coolant and wiper fluid were open and had sprayed everywhere. More

by Ryan.Lamberty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Ciardelli, Rick Tedesco
Sep 17, 2020 -

Luther Westside Volkswagen responded

Ryan, Thank you for taking the time to review your most recent service here at Westside VW, your feedback is central to fine tuning the service process to meet your needs. I was disappointed to hear about the lack of completion on our part and wanted to apologize. We pride ourselves on being a professional and thorough means for all your VW needs and if that doesn't happen I'm truly sorry. I would certainly welcome you back to the dealership for us to correct/re-inspect as needed with no appointment needed. Your business and your trust with your vehicle means a great deal to me as I'd hope to keep earning both in the future. Should you have further thoughts, questions, or require further resolution please don't hesitate to reach out to me directly. Thank you again! Rick Tedesco Service Manager Westside Volkswagen 952-374-0770

September 15, 2020

Very good experience as usual - prompt communication, clean and safe environment, fair price and overall smooth process. Can't ask for much better - thanks for making it happen. More

by nick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't recall I'm sorry.
September 15, 2020

I continue to find Westside VW so easy to work with. During this COVID time, I'm especially impressed with how clean everything continues to be, all wearing masks, clear markings on how to stay 6 ft apa More

by SallyHDH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
September 14, 2020

As ever, staff here is polite, efficient and professional. Service area and waiting area is clean and pleasant. Complimentary car wash!! Just lovely. Thank you! More

by DEANNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
September 12, 2020

You did the work required! You did the work required! You did the work required! You did the work required! You did the work required! You did the work required! You did the work required! You did t More

by T.WAGAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
September 12, 2020

20,000 check-up and recall done ahead of projected time. Excellent communication. Like the location as Incan walk to Caribou. Good COVID-19 protocol. Touch less pay would be better, if it could be added More

by rtomaschko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
September 11, 2020

Dillion Case did a wonderful job servicing my car. There was a major parts snafu and he and Westside took total responsibility getting to the bottom of the problem. Because of the hassle this incurred to m More

by Kbrehm2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dillion Case
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