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Luther Westside Volkswagen - Service Center
St. Louis Park, MN
1,609 Reviews
1,609 Reviews of Luther Westside Volkswagen - Service Center
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September 20, 2020
Definitely not their best. Had an appointment in the early am and the dealership was basically empty (of other customers). With that, it was more than five minutes before I got greeted and then I had t early am and the dealership was basically empty (of other customers). With that, it was more than five minutes before I got greeted and then I had to wait another few minutes to speak with an advisor, who was chatting with a colleague. Got multiple apologies and was prepared to let it go. Unfortunately, we returned to a similar situation, with the service reps being far more concerned about their pizza than their customer. The cashier was attentive and pleasant, but I was definitely put off by the rest of the interactions. Online / Mobile payment was the only other bright spot. Additionally, found a nail in my tire, which was not discovered during my tire "inspection". This is my fourth vehicle from Luther Westside and service has always been their weakness. This was no exception. More
by dritter01
Verified CustomerEmployees Worked With
NA
September 20, 2020
Longer wait than usual, but great staff with good communication Oddly, in 2 weeks post service my battery needed to be jumped 2x. Didn’t have issue before ?? communication Oddly, in 2 weeks post service my battery needed to be jumped 2x. Didn’t have issue before ?? More
by DOWSMN
Employees Worked With
Nick Ciardelli, Rick Tedesco
September 19, 2020
Scheduling online was super easy and the communication from the service department was fantastic! Could not be happier! I will certainly be back. Thanks again! from the service department was fantastic! Could not be happier! I will certainly be back. Thanks again! More
by theharlett
Employees Worked With
Nick Ciardelli, Rick Tedesco
September 19, 2020
Excellent service. Friendly employees who explained everything thoroughly to me. Only thing I could suggest is seating that was a little more spaced out in the lobby. everything thoroughly to me. Only thing I could suggest is seating that was a little more spaced out in the lobby. More
by TROWBRIDGE47
Employees Worked With
Nick Ciardelli, Rick Tedesco
September 19, 2020
Disappointed. Scheduled a 40k service and asked specifically about a headlight adjustment. The 40k maintenance includes a headlight check and adjust per their own website, but I was still charged a specifically about a headlight adjustment. The 40k maintenance includes a headlight check and adjust per their own website, but I was still charged an additional $68 bucks for it. Total bill was ~$650.00 and didn’t even get a courtesy car wash. Also be aware that they will absolutely not encourage you to use any of their coupons or specials and try to rush you to pay with nary a mention of online coupons. I will go elsewhere from now on. More
by GREGG LEE
Employees Worked With
Dillon
September 18, 2020
They picked up the car and dropped it off, like I requested. However, I had specifically requested that they vacuum the car. It’s a nice feature for us because we don’t really have time to do it. The requested. However, I had specifically requested that they vacuum the car. It’s a nice feature for us because we don’t really have time to do it. They assured me that they always do that. When they dropped the car off, it was dirtier than when it left. I was dissapointed and let the service advisor know. He shrugged his shoulders and didn’t really care. Very disappointing experience. I’ve always had great experiences here, so I will certainly give them another chance. More
by Jg
Employees Worked With
Nick Ciardelli, Rick Tedesco
September 18, 2020
Satisfied except that the courtesy check revealed my oil was low - red rating. Why did no one mention this to me before I signed out my car? and the report said the dipstick ring missing'? What ring? the was low - red rating. Why did no one mention this to me before I signed out my car? and the report said the dipstick ring missing'? What ring? the one to lift the dipstick? Only Westside ever works under my hood. I had to have the car towed in and the tow driver mentioned Beetles are harder to tow because of the oil pan placement. Was there a visual inspection to make sure there were no issues with the oil pan? I have another appointment scheduled for Monday so can have it taken care of then, but still... More
by KDRACHE
Employees Worked With
Dan
September 18, 2020
They have (in no particular order) Great service. technology. Lots of flexibility in payments. Great Covid practices. Highly recommend bringing your vehicle to Luther westside for maintenance and up technology. Lots of flexibility in payments. Great Covid practices. Highly recommend bringing your vehicle to Luther westside for maintenance and upgrades. More
by JMHMARTIN91
Employees Worked With
Nick Ciardelli, Rick Tedesco
September 18, 2020
When I went to pick up my car I didn’t get any paperwork or feedback on my car. They just gave me my keys and walked away. I have no idea when I need to take back my car. I don’t know how my oil change went or feedback on my car. They just gave me my keys and walked away. I have no idea when I need to take back my car. I don’t know how my oil change went there was no car details. I also do not have my contract back for my package that I bought. There has been severe lack of communication. Very frustrated with the poor service I have received. More
by JAYCINOS
Employees Worked With
Derek
