Luther Westside Volkswagen - Service Center

The issue at hand has been the quality of the vehicle to start with. 04 Touareg. VW rushed this to get it out to the public. It should have been delayed at least by one year maybe two. Many Many issues start with. 04 Touareg. VW rushed this to get it out to the public. It should have been delayed at least by one year maybe two. Many Many issues which seem to have me at the Dealer Service Dept on a regular basis. I feel somewhat sorry for the "Service Advisers". They are doing what they are instructed to do. Follow VW standards and direction given from the manufacture. I will also say that VW America might be one of the worst groups I've ever dealt with. They pick and choose what they will cover with no rhyme or reason. My horn has gone out 5 times. 5 TIMES! They have replaced it at no charge to me at all but the last time they informed me that they would no longer cover the repair if it goes out again. Give me a break please. You cannot fix it right so let's put it back on the owner of the vehicle. The have been good about repairing some internal rust around the front door drive window. It now is happening to the passenger side. We'll see if they stand behind it this time I believe there is a 10 year corrosion warranty? How about when the entire electrical system, it has caused so many issues sense that they just wont admit to the cause. Brakes $800.00+ per axel every 6 months or so. It took three sets of tires to find one that would last longer than 20k miles,Goodyear Fortera.$900.00 x 5 changes(3 Fortera) I'm pretty sure I have spent no less than $12K on repairs not including tires. I now have 182000 miles on the vehicle and hope to be able to drive it two more years. Looks new in and out but I need to drive it that long without any further major expenses to get my money out of it. Wish me luck. I feel somewhat lucky to have worked with a "Service Advisor" Gene K. He totally understood what I have gone Thur and has been in my corner when fighting VWA. Thanks Gene! I blame myself for purchasing a vehicle on it's first year out on the market. My bad on that. Never again. Would I purchase another VW? Yes we already did. 2011 Tiguan. So Love it. If you look at service records of VW compared to BMW, Mercedes, Audi, Land Rover. VW does come out ahead the others but not by much. Bottom line is know what your getting before you by it. More

Horrible service. Not enough loaner vehicles, had to schedule appointment 2 weeks or more in advance multiple times. I've had my car in for rattling noises twice now and it still was never fixed. The schedule appointment 2 weeks or more in advance multiple times. I've had my car in for rattling noises twice now and it still was never fixed. They said it was last time but it wasn't. I have given up on this particular problem and just have been dealing with it and possibly finding a solution on my own. They rarely answer their service department phone because of "too many calls at this time" and I have to leave a message in general service mailbox. When I do that I never get called back and I do leave my name and number. More

First of all, i brought my car in for a routine recall notice. My appointment was for 930am, and I was told over the phone it would take no more than an hour. When I checked-in, I was told that the appo notice. My appointment was for 930am, and I was told over the phone it would take no more than an hour. When I checked-in, I was told that the appointments for the recall were taking around an hour and a half. Alan came over to tell me, with a smile, that the appointments have been taking two hours dye to the computer updates controlling the appointment. It would have been great if they were HONEST up front. I am now writing this at the two and a half hour mark. I guess I should be used to this, as previous appointments have NEVER been on time. One more thing, I overheard a woman on the phone upset about her routine oil change going over three hours. More

I have been a VW car owner for 30 years. For me, there is no other car that compares, from the body design, the engine, the interior design, & the trunk space. Also in the last 30 years I have owned vario is no other car that compares, from the body design, the engine, the interior design, & the trunk space. Also in the last 30 years I have owned various other cars for work. Nothing compares to the lasting quality of the VW. As for Westside, I have found their integrity, honesty, availability, helpfulness to be the best in the Twin Cities. More

Overall, far more "good" experiences than other. The last may have been one of the better ones: after a significant service expense plus R&R of a wheel bearing, they helped cover the signifi other. The last may have been one of the better ones: after a significant service expense plus R&R of a wheel bearing, they helped cover the significant cost of a different repair and new parts order under warranty coverage. Thank you for turning an anticipated $1200 cost into $800 in total charges. More

I am a long-time customer of West Side Volkswagen for both new car sales and service. I appreciate the commitment to customer service since Luther has taken over. As a woman, I appreciate being treated c both new car sales and service. I appreciate the commitment to customer service since Luther has taken over. As a woman, I appreciate being treated courteously and having work done explained to me. Service reps have consistently been helpful and informative when I call with a problem. That has been true with both Braden and Brett in the past year. I also appreciate being recognized when I bring the car in. More

My visit to Westside Volkswagon was an extremely positive one because of the fabulous customer service I received from Jacob Puffer. He took the time to properly diagnose my vehicle's issue, with the kind of one because of the fabulous customer service I received from Jacob Puffer. He took the time to properly diagnose my vehicle's issue, with the kind of care someone who understands the value of a dollar would. Because he was thorough and careful in how my appointment and repairs were handled, he may have saved lots of energy for his own maintenance staff and hundreds of dollars for me, at a time when every penny counts. Thank you Jacob for being there that day and taking such good care of my vehicle and me as a customer. When it's time for bonuses and raises, you deserve a giant one. I will be back to VW for service after a brief untrusting hiatus. VW owes that one to you! More

I've been servicing/buying new/used cars from Westside VW for over 30 years. Last bought used from Tom a year ago; I always go to Tom. He is so much more than my sales guy......he is a 10+ when it comes to for over 30 years. Last bought used from Tom a year ago; I always go to Tom. He is so much more than my sales guy......he is a 10+ when it comes to HELP!!! What do I do now. Sat. noon couldn't get key in column.....Tom arranged for a rental thru dealership before I had a tow arranged...(he gave me the warranty tow # )...he's got my back and ALWAYS accessible. Honest, thorough, great listener. Brett, Toby, and ?John Olson, Reinhart have been great on the service side. I'm senior, live alone, spend a lot of time in my car........I need consistent service and I get it. It is so great to be dealing with the same people over time. In the end it's all about trust and relationships, respect. Oh, I never feel like I get treated differently/badly because I'm a woman/older. More

We are on our 3rd VW from Westside and have had more often than not have had great experiences. Brad Davidson has been our Sales person and Brett Baird is the Service guy I always go to and would highl often than not have had great experiences. Brad Davidson has been our Sales person and Brett Baird is the Service guy I always go to and would highly recommend both. Working with Brad has been a pleasant experience. He's very easy going and we never felt pressured to make a purchase or get us a vehicle or options we didn't want. He was also very accomodating to specific things we were looking for. Brett returns phone calls/messages/emails in a timely manner and is always very thorough in taking notes and listening to me as well as explaining fixes and other recommendations for work needing to be done. Both of them have always followed through with what they've told me they would do and I feel like a valued customer to them. I sill suggest that anyone buying a Volkswagon, seriously look into purchasing an extended warranty as the ones we've got have more than paid for themselves several times over and have made our owning experience MUCH better. They're fantastic vehicles and I enjoy driving mine everytime I get behind the wheel! More

Excellent Service for my 100k check-up and Timing Belt Change. Was able to use my 5%+ off coupon for both services in one appt. Got a very nice loaner car free since I booked far enough ahead. Did a fre Change. Was able to use my 5%+ off coupon for both services in one appt. Got a very nice loaner car free since I booked far enough ahead. Did a free general overall maintenance check and everything looked good on the car so no other work required, yeah! More