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Luther Westside Volkswagen - Service Center

St. Louis Park, MN

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1,609 Reviews

1,609 Reviews of Luther Westside Volkswagen - Service Center

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September 25, 2020

Sold me a certified used vehicle with the wrong tires and worn rotors. Replaced the tires and scratched the rims. Dropped the car off to have rims repaired and they could not complete the work on the day t More

by JKSPATA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Larch
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2020 -

Luther Westside Volkswagen responded

Thank you for taking the time to review your most recent service visit here at Westside Volkswagen as your feedback is instrumental in fine tuning the service process to meet your needs. I was disappointed to hear about the difficulties and error with your rims and I wanted to apologize. We pride ourselves on being a professional and efficient means for all things Volkswagen and should that fail I'm truly sorry. While we constantly coach and train our technicians to take the utmost care there are times were accidents do happen, I would be happy to refinish your wheels for you to get them back to factory look and luster. Your business and your trust with your vehicle means a great deal to me as I hope to keep earning both in the future. Should you want to set up a time to get the wheels take care of, have further thoughts, or require further resolution please don't hesitate to reach out to me directly. Thank you again! Rick Tedesco Service Manager Westside Volkswagen 952-374-0770

September 25, 2020

Always very friendly and helpful staff. I got a punctured tire replaced on warranty. The staff brought it up on their own and I even didn't had to request that the tire was practically new. Thank you very mu More

by urs.gujan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
September 25, 2020

I’ve had good experience with this location, but when I was in there for a oil change in February they also warned me that my battery life was low and I should replace it. I decided to hold off on it at th More

by anseraariana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Tiedke
September 24, 2020

I will never fillOut another review for you if you I will never fill Out another review for you if you require this. This is terrible and I will pass each new one by get rid of this as a requirement More

by danwhitneykieffer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
September 23, 2020

Not everyone can service an older vehicle. I brought my 2006 Buick in for diagnostic service and repair and received the same excellent service as I did on my VW. Thanks for a job well done and under budge More

by drutlen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Vick
September 23, 2020

I appreciated the good, fast service! Friendly folks, and my car feels happy again with fresh oil. There was a clean and spacious place to wait. Great experience. More

by Katy W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Vick
September 23, 2020

I purchased an Alltrack 3 years ago from Luther Westside Volkswagen, which included a 3-year all-inclusive warranty. It has been a great experience, from the first car shopping visit through my recent 3-yea More

by BETH.FRAMPTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
September 22, 2020

The service was great, and very quick. Downside was I wish the online payment service worked better. It would either deny cards or freeze up. More

by sonja.anderson0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tami Willett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Hiltunen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Ciardelli, Rick Tedesco, Greg Henry, Marc Carden
September 22, 2020

I trust Westside to fix and maintain my car. Employees are always friendly. The car comes back clean. I also like having web access to schedule appointments and pay my invoice. More

by bruce37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Nelson
September 22, 2020

My entire experience was very friendly , safe and fast. From start to finish. Love the pay online feature and outdoor pick up with paper receipt inside the car. Thank you so much! More

by skswens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
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