Luther Westside Volkswagen - Service Center

Nice. Friendly. Patient. Terry and Scott (mechanic) were thorough and patient explaining what needed repairs and then prioritized them for me so I could choose what repairs were the most dire. The loby area thorough and patient explaining what needed repairs and then prioritized them for me so I could choose what repairs were the most dire. The loby area was very comfortable with snack, lots of bottled refreshments, a sectioned area for business folks to work in, and clean bathrooms. The amenities makes a difference. I would go back because I felt these two guys cared about getting my car fixed right and they took a lot of time to explain the various types of repairs my car needed. More

This is my first VW and it's a 2008 Touareg. I bought it used from another non-VW dealer, but I figured I would bring it to someone who knows their product. Deanna Baily made me feel welcomed and important used from another non-VW dealer, but I figured I would bring it to someone who knows their product. Deanna Baily made me feel welcomed and important from the first moment we spoke on the phone and has continued to do so. She is always very courteous and moves quickly to get my problem resolved so I am waiting for as little time possible. It's always nice to see someone who takes the extra effort to make sure things go smoothly. I have dealt with others at Westside VW and every employee is very courteous and seems to enjoy what they do. I give credit to the Westside VW management for creating a good working environment. More

Went to Westside to get service done on my Passat. I ended up leasing a 2013 Beetle. Awesome sales experience, Rich was incredible. Rich was able to get a great trade-in for my Passat and the choice o ended up leasing a 2013 Beetle. Awesome sales experience, Rich was incredible. Rich was able to get a great trade-in for my Passat and the choice of a Beetle for me was excellent. I've been looking at the new Beetle for a while, but didn't think I would be able to work out a trade with my vehicle. Rich was able to get me top dollar for my trade and made the buying experience completely pain free. It was the best car buying experience that I've ever had. The process was quick, they were honest and treated me very well. I had a very positive experience buying this car, something that I usually do not enjoy. Thank you very much, you've made me a very happy customer. More

I was greeted and treated very friendly. They listened to my concerns and offered a solution. Car was delivered as promised while I waited. They offered me refreshments and newspapers for passing time. my concerns and offered a solution. Car was delivered as promised while I waited. They offered me refreshments and newspapers for passing time. More

Great service and a comfortable lounge to work in while I waited. Prices are high,but for me the convenience offered by the facilities and peace of mind knowing it is done right is worth it. I'll be back. waited. Prices are high,but for me the convenience offered by the facilities and peace of mind knowing it is done right is worth it. I'll be back. :). The team in the service department are friendly and professional. More

The car needed an alternater belt, tensioner, cabin air freshener & I added the timing belt,water pump, under body protection shields. The car is great- quieter engine sounds great. The service tech did s freshener & I added the timing belt,water pump, under body protection shields. The car is great- quieter engine sounds great. The service tech did stay with me all the way through. I am very happy with the service. thank you, Steve Weiland More

The employees are always pleasant, the shop is clean, it is easy to schedule and appointment, quick service, very detailed and keeps you informed. Fixed right the 1st time. is easy to schedule and appointment, quick service, very detailed and keeps you informed. Fixed right the 1st time. More

Luther Westside VW has always given geat and courteous service. The repair, price and length of time is appreciated before beginning the service !! I will continue to go to them for service and sales o service. The repair, price and length of time is appreciated before beginning the service !! I will continue to go to them for service and sales or leasing !!! More

March 19, 2012. Another positive service experience with Westside VW, Good work from Brian in service, Joe Freund and Dan the Tire Man. Appreciate the followup and friendliness of the service. LOVE the car Westside VW, Good work from Brian in service, Joe Freund and Dan the Tire Man. Appreciate the followup and friendliness of the service. LOVE the car I bought there in August, My daughter got relocated to LA, good tip from Steve Hendricks on a dealer in LA, CA area... She bought a 2012 Golf.....Dan Philippi.... More

The issue at hand has been the quality of the vehicle to start with. 04 Touareg. VW rushed this to get it out to the public. It should have been delayed at least by one year maybe two. Many Many issues start with. 04 Touareg. VW rushed this to get it out to the public. It should have been delayed at least by one year maybe two. Many Many issues which seem to have me at the Dealer Service Dept on a regular basis. I feel somewhat sorry for the "Service Advisers". They are doing what they are instructed to do. Follow VW standards and direction given from the manufacture. I will also say that VW America might be one of the worst groups I've ever dealt with. They pick and choose what they will cover with no rhyme or reason. My horn has gone out 5 times. 5 TIMES! They have replaced it at no charge to me at all but the last time they informed me that they would no longer cover the repair if it goes out again. Give me a break please. You cannot fix it right so let's put it back on the owner of the vehicle. The have been good about repairing some internal rust around the front door drive window. It now is happening to the passenger side. We'll see if they stand behind it this time I believe there is a 10 year corrosion warranty? How about when the entire electrical system, it has caused so many issues sense that they just wont admit to the cause. Brakes $800.00+ per axel every 6 months or so. It took three sets of tires to find one that would last longer than 20k miles,Goodyear Fortera.$900.00 x 5 changes(3 Fortera) I'm pretty sure I have spent no less than $12K on repairs not including tires. I now have 182000 miles on the vehicle and hope to be able to drive it two more years. Looks new in and out but I need to drive it that long without any further major expenses to get my money out of it. Wish me luck. I feel somewhat lucky to have worked with a "Service Advisor" Gene K. He totally understood what I have gone Thur and has been in my corner when fighting VWA. Thanks Gene! I blame myself for purchasing a vehicle on it's first year out on the market. My bad on that. Never again. Would I purchase another VW? Yes we already did. 2011 Tiguan. So Love it. If you look at service records of VW compared to BMW, Mercedes, Audi, Land Rover. VW does come out ahead the others but not by much. Bottom line is know what your getting before you by it. More