Luther Westside Volkswagen - Service Center

Luther Westside is the worst company I have ever had the displeasure working with. I bought a 2012 Routan and 3 days after I noticed the CD player was not functioning correctly. I returned to the dealers displeasure working with. I bought a 2012 Routan and 3 days after I noticed the CD player was not functioning correctly. I returned to the dealership to have it examined and they also found the CD player to be defective. They replaced the CD player with the same model and the exact same problem was happening. At this point, they started ignoring me. My calls were ignored and even an extra visit to speak with a manager was a waste of time. I was promised a phone call the next day with a solution, never heard back. Turns out, ALL of the CD players of that model are defective. (they cut out the beginning of tracks) Luther Westside was ignoring me because they didn’t want to admit they were all garbage. I visited Burnsville Luther and they ALSO found it to be defective. I filed a complaint with VW of America and after they sent a case manager to investigate, Westside Luther told them that is was MY fault because I was listening to illegally burned CD’s. THAT IS A LIE! The service advisor and the mechanic BOTH watched me use legal CD’s (which I purchased off Amazon) to demonstrate the defect. After they told VW of America those lies, I was branded as a liar trying to take advantage of them. So after 2 VW dealerships found it to be defective, they STILL would not replace the CD player they sold me. After 6 MONTHS of arguing with this terrible company, I had no choice but to file a lawsuit. STAY AWAY FROM LUTHER WESTSIDE! TERRIBLE COMPANY!!! More

In for my 90-day service for my 2013 Tiguan SEL, which included a comprehensive once over of my vehicle within the service department. I had a question on navigation functionality which my sales person Ca included a comprehensive once over of my vehicle within the service department. I had a question on navigation functionality which my sales person Carol Jean was only too happy to assist me with. I love my Tiguan and I wouldn't go anywhere but Westside. This is my 4th VW and my favorite so far! More

I would rate the overall service and repair as good, but the initial contact person (woman) I spoke to as poor to fair. She seemed to enter my comments for repair okay, but she then seemed to REJECT my thou the initial contact person (woman) I spoke to as poor to fair. She seemed to enter my comments for repair okay, but she then seemed to REJECT my thoughts about the problem saying we can only accept what our mechanic finds and concludes. It think it would be much better to at least accept that the customer could be correct and add that only the mechanics findings and conclusions will determine whether the work would be warranty work. My wife also felt her contact with the initial service desk person seemed harsh. She also felt the the woman seemed to REJECT the things she mentioned and thinks she could have been treated more kindly. More

Friendly and fast customer service! They respected my limited lunch break time, and did a fabulous job. Steve Hendricks, GM, was incredibly nice as well as my service associate, Jacob Puffer. Being new limited lunch break time, and did a fabulous job. Steve Hendricks, GM, was incredibly nice as well as my service associate, Jacob Puffer. Being new to the Twin Cities, I'm so glad to know I now have a trusted service shop and am in good hands. More

I purchased a new Jetta about 3 months ago and just brought it in for a courtesy service appointment. The process was SO easy! I just drove right into the service dock and they took care of the rest. T brought it in for a courtesy service appointment. The process was SO easy! I just drove right into the service dock and they took care of the rest. The waiting area is very comfortable with great amenities to make your time their as enjoyable as possible. The employees servicing my car were very professional and courteous. Before I knew it, my car was done and they even washed it for me! More

I needed help coordinating windshield replacement with repairs; everyone worked together to get things done right and on time. Thank you. I will be back. repairs; everyone worked together to get things done right and on time. Thank you. I will be back. More

I went to get a part replaced under warranty. The service was timely but they forgot to clear the codes so my check engine light was still on. Mostly just inconvenient to go somewhere else to get it cleared. was timely but they forgot to clear the codes so my check engine light was still on. Mostly just inconvenient to go somewhere else to get it cleared. More

I went in with an unusual problem and they figured out what was going on. In spite of it taking longer than they had anticipated they did not charge me more than the quoted price and offered me a free ren what was going on. In spite of it taking longer than they had anticipated they did not charge me more than the quoted price and offered me a free rental cal. Travino was great to work with and kept me informed of what was going on. In addition, their service center is spotless. More

Everyone involved from the set-up of appointment, Brian the service advisor, the shutttle drivers were all professional, efficient, and courteous from beginning to end. the service advisor, the shutttle drivers were all professional, efficient, and courteous from beginning to end. More

I bought my '83 GTI from Westside. It was a very different company at that time. I was interested to return to the "modern" version of Westside VW. They are close to my workplace. I grew up in a different company at that time. I was interested to return to the "modern" version of Westside VW. They are close to my workplace. I grew up in an auto repair shop, so there are some things I'm looking for. So far, Westside has provided the professionalism I'm looking for. More