Luther Westside Volkswagen - Service Center

Service Reception was cordial and everyone I came in contact with either on the phone or at site was very helpful either directing to right person or place. G Reception was cordial and everyone I came in contact with either on the phone or at site was very helpful either directing to right person or place. Got my question answered and work was done was timely. More

over the top service and response! rick personally picked up my car at my home and brought it to the local Audi dealer as it was still under factory warranty. also fixed a chip in my wi rick personally picked up my car at my home and brought it to the local Audi dealer as it was still under factory warranty. also fixed a chip in my windshield and no charge. great people! More

more than just an oil change This was my first experience with Luther Westside Volkswagen. My Jetta needed an oil change, that was it, but the service was far from just handing ov This was my first experience with Luther Westside Volkswagen. My Jetta needed an oil change, that was it, but the service was far from just handing over the keys to some guy who pulled it into the bay and vacuumed out the inside. The valet was respectful, the preservice conversation was thorough and informative. During my wait, there was a fresh newspaper to browse and 2x during the wait a conversation was had about the status of the service. Those conversations informed me of a recall on my car that I was unaware of and full of information for me to make decisions. I felt no pressure from the technician, with the old "you need to have this done right now" that I've had from other shops. The car was washed and I was on my way. Thanks LWVW! More

great service I had a problem with my VW Jetta but I got a prompt appointment, courteous service and a repair under warranty with no hassle. Loving it . . . I had a problem with my VW Jetta but I got a prompt appointment, courteous service and a repair under warranty with no hassle. Loving it . . . More

VW Passat Engine Troubles My recent experience at Luther Westside VW was excellent! I had my engine go out on my Passat in early May 2016 and had it towed to Luther Westside fo My recent experience at Luther Westside VW was excellent! I had my engine go out on my Passat in early May 2016 and had it towed to Luther Westside for service. Rick Tedesco was my Service Advisor. Rick informed me of all pertinent information and told me they would run some diagnostics on the vehicle and get back to me. The next day Rick called me back with some bad news that my engine would either need replacement or require a fairly substantial "rebuild." At this point, Rick contacted my third party extended warranty company (Royal Administration Services) to submit a claim. After the claim was submitted, the process became a test of Rick's patience - the warranty process included 2 different on-site inspections, dozens of calls back & forth, and discrepancies on parts & labor estimates. Rick did a great job handling this highly unprofessional organization. The process took over a month and still resulted in the warranty company denying a portion of my claim, which caused me to have to pay a substantial portion of the bill on my own. Knowing this, Rick worked hard to try and get the cost of the repair down as low as he could. I truly appreciate Rick's compassion, knowledge, and positive attitude throughout this process. He turned an extremely unpleasant process into a tolerable one. When I had questions, Rick was there to answer them to help me understand some of the more complicated mechanical issues going on inside my car's engine. ALL IN ALL - working with Rick Tedesco and Luther Westside WV was a highly positive and memorable experience. I will be bringing all future repairs on my automobiles to them. (Side note: do your research before buying a third party warrant - check reviews, BBB, consumer watch websites, etc....and be sure to stay away from Royal Administration Services - 51 Mill St, Hanover, MA 02339 ) More

Great customer service at Luther Westside VW I recently purchased a 2015 VW Jetta from Luther Westside VW and over the Christmas break drove 1200 miles to Texas to visit friends. On the way back I recently purchased a 2015 VW Jetta from Luther Westside VW and over the Christmas break drove 1200 miles to Texas to visit friends. On the way back from Texas, my check engine light went on, and Westside immediately accommodated me without an appointment. After less than an hour, I learned that the light came on because I had driven through deep snow in Iowa, and there was a big plug of snow lodged under my front bumper, interfering with the function of the ventilation system. The car was fixed at no charge, and was washed and returned to me with advice on how bust to prevent a recurrence. Thank you Westside for once again exceeding my expectations! More

I feel I received the best service possible. It was great. I feel I received excellent service. I appreciate the honesty and efficiency of Dan, the person assigned to me. I felt the service I received was fast I feel I received excellent service. I appreciate the honesty and efficiency of Dan, the person assigned to me. I felt the service I received was fast and efficient. I trust the people at Westside Volkswagen. More

Perfect experience A perfect experience. Wonderful attention to detail. Reinforces my buying decision. Because of my positive experience adds to my brand loyalty for fu A perfect experience. Wonderful attention to detail. Reinforces my buying decision. Because of my positive experience adds to my brand loyalty for future transactions. Thanks More

Service Dan was so curteous and professional. He really made my experience worth it. He made sure a lot of little extras were taken care of in spite of the Dan was so curteous and professional. He really made my experience worth it. He made sure a lot of little extras were taken care of in spite of the larger items that needed attention. More

Informed, courteous and professional! The team kept me informed, was courteous and professional during the 3-hour visit. I even got a wash and vacuum after taking care of the services need The team kept me informed, was courteous and professional during the 3-hour visit. I even got a wash and vacuum after taking care of the services needed. More