Luther Westside Volkswagen - Service Center

Check engine light+ Had a check engine light come on and ran a code scan prior to bringing the car in, so I knew exactly what the problem was. From the moment I walked in Had a check engine light come on and ran a code scan prior to bringing the car in, so I knew exactly what the problem was. From the moment I walked in the door they started getting things ready. Tao Thao was the service agent who smoothly got my car in, filled the paperwork, and set me up with a loaner vehicle. All done in less than twenty minutes. They fixed the issue, the same problem as what the scan showed earlier.. and did not push unnecessary services. Great knowing I have an auto shop I can safely bring my vehicle in. More

VW service I got good service in general but I wish the agent who was assigned to me, had come back to let me know that my car was ready, instead of walking away I got good service in general but I wish the agent who was assigned to me, had come back to let me know that my car was ready, instead of walking away to never check on me again. I was in the restroom. Concerned, after waiting another 15 minutes, I went to check if my car was ready, and it was in the parking lot ready to go! It is a minor detail considering that the overall experience with the service department was good, but worth mentioning to avoid repetition. Also, and this is not new, the personnel at the cash register is as uncordial as ever been. Couldn't they make an effort to be a bit more pleasant! More

Tou was amazing! I purchased a 2017 Volkswagen Passat SE May 2017 and had complications with an electrical issues that would not allow the car to start in March 2017. I purchased a 2017 Volkswagen Passat SE May 2017 and had complications with an electrical issues that would not allow the car to start in March 2017. Recently having purchased this car brand new and experiencing an issue like this I was devastated. Upon calling Luther Westside Volkswagen, they were prompt and got me in right away. Even with a busy lobby, I feel I waited I a reasonable time considering the busyness of service department. Tou was amazing! He was empathetic, knowledgeable, and just overall wonderful! He put me at ease, got me into a loaner car and sent on my way within an hour or two. He kept me informed of everything that went on, from diagnosing the issue, keeping me updated on repair times, and whatever else that came up. I am very very satisfied with the service I received. Thank you all so much! Sincerely, Maia (one happy customer) More

Missed tire rotation We brought our vehicle in yesterday for an oil change and tire rotation. We had an appointment, and my wife waited for over an hour. Shortly after s We brought our vehicle in yesterday for an oil change and tire rotation. We had an appointment, and my wife waited for over an hour. Shortly after she paid and left the dealership, she received a phone call from a technician stating that they forgot to do the tire rotation. Unfortunately, this isn't the first time we've had an issue with the service shop. A few years ago we had a situation with a flat tire which culminated in three separate visits to the department until it was finally resolved. We still plan on bringing our vehicles into Westside for service, and I am still checking the "yes" to the question about recommending this center; however, if we have any more issues, I believe we will have no choice but to look elsewhere. Also, my wife does not recall the name of the service person she worked with, and there is no way to select "unknown" in this survey--so I just picked one in order to complete this. More

Fast and efficient service Dealership showed they cared about fixing a recurring problem for me. Fast and efficient. Wish I would have started by seeing them first, going forwar Dealership showed they cared about fixing a recurring problem for me. Fast and efficient. Wish I would have started by seeing them first, going forward this location will be my first and last call when service is needed. More

Customer service and price Customer service was great, people were easy to talk to, nice, and answered all of my questions. They didn’t force me to buy anything or try to sell m Customer service was great, people were easy to talk to, nice, and answered all of my questions. They didn’t force me to buy anything or try to sell me on anything which was nice. I didn’t give it all five stars because of the price... only got a couple things done and the price was super high. More

Great Service Advisors Tao is always professional and a great service advisor. He's forthright, explains all details and is friendly. I'll request him for future service ap Tao is always professional and a great service advisor. He's forthright, explains all details and is friendly. I'll request him for future service appointments. More

With service like I got, Westside will get a crack at my vec The service department called me , I didn't have to hound them for the diesel updates. The rental car was really for a worry free transition. The service department called me , I didn't have to hound them for the diesel updates. The rental car was really for a worry free transition. More

Always satisfied They are easy to work with, and always get the work done in a timely manner. We’ve driving VWs since 2003 and have always had them serviced here. They are easy to work with, and always get the work done in a timely manner. We’ve driving VWs since 2003 and have always had them serviced here. More

The service is excellent, as always! I had only sccheduled a needed oil change. The service department even allowed me to come in earlier than scheduled and did the service that was nee I had only sccheduled a needed oil change. The service department even allowed me to come in earlier than scheduled and did the service that was needed in a very prompt fashion. I was very pleased. More