Luther Westside Volkswagen - Service Center

Great service... forgot to wash car. ... again Great service, but seem to forget to wash the car. Mild pain they told me the car was washed, but when I went to the car it was clear that it had not Great service, but seem to forget to wash the car. Mild pain they told me the car was washed, but when I went to the car it was clear that it had not been washed. I didn’t have time to deal with it so I just left. Overall satisfied just annoyed More

Diesel modifications I'm very happy with Westside VW, they kept me informed while working on my Passat. The car still gets great mileage and that was my only concern with I'm very happy with Westside VW, they kept me informed while working on my Passat. The car still gets great mileage and that was my only concern with the diesel modifications. More

Goof up by tech but redeemed by service manager Tech goofed up oil change by forgetting to plug the dipstick tube. Car was vibrating when I started. Turned the car back in the shop and got it resolv Tech goofed up oil change by forgetting to plug the dipstick tube. Car was vibrating when I started. Turned the car back in the shop and got it resolved by tech plugging the dipstick tube. That’s when I noticed paint was chipped somehow. Service manager Tao immediately escalated to the paint guy Jesse. We were able to come to a discounted paint repair. Both Tao and Jesse were highly professional in all my interactions and kept me updated through out the process. These two saved the day for me. More

Friendly and competent factory service. Our vehicles have been repaired and serviced at Westside for over 20 years. Repairs are well explained and performed in a timely fashion, correctly th Our vehicles have been repaired and serviced at Westside for over 20 years. Repairs are well explained and performed in a timely fashion, correctly the first time, with minimal or no rework. This is a friendly culture that takes pride in their work whether it be technicians, service advisory, parts supply, car wash, cashier or sales. More

Excellent! Went the extra mile--great service, friendly! After being recommended to Westside by a friend, I'm on my 4th VW from them. Great in every way! Helped me out with a loaner while some wheel repair After being recommended to Westside by a friend, I'm on my 4th VW from them. Great in every way! Helped me out with a loaner while some wheel repair was being done--very helpful! More

Excellent and fast service! Came in to get my dashboard codes reset, was expecting a long wait but Tao got my car to a code “specialist”. Paid what I was quoted at and had my veh Came in to get my dashboard codes reset, was expecting a long wait but Tao got my car to a code “specialist”. Paid what I was quoted at and had my vehicle back in less than an hour. More

50K Tune up. Very courteous. Time estimate and price estimate were both spot on. Very nice waiting area includes coffee, wifi, and snacks. The maintenance garage Very courteous. Time estimate and price estimate were both spot on. Very nice waiting area includes coffee, wifi, and snacks. The maintenance garage is organized and clean. More

Prompt, courteous service. I brought the car in for a scheduled service. Fortunately, there were no issues.. The staff was courteous and professional. Car was returned clean, I brought the car in for a scheduled service. Fortunately, there were no issues.. The staff was courteous and professional. Car was returned clean, an hour later, as promised. More

oil change I arrived early, was able to get in right away. Good explanation of recent service hx, was offered a $10 off coupon I had missed online. Work perfor I arrived early, was able to get in right away. Good explanation of recent service hx, was offered a $10 off coupon I had missed online. Work performed quickly. Terry (I think) explained some problems with the car and prioritized their importance in getting them done, with out pressure to do it now. I have always had good personal and mechanical service from Luther More