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Luther Westside Volkswagen - Service Center

St. Louis Park, MN

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1,609 Reviews

1,609 Reviews of Luther Westside Volkswagen - Service Center

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September 30, 2020

Great service advisor . Alwsys updated me on when the vehicle will be done. Found the leak i was having on my 2020 tiguan. Perfect understanding on what's needed. More

by DMITRIY_SOLODOVNIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
September 29, 2020

A pleasant and efficient service as usual. Nick made sure my waiting time was kept to a minimum and I was soon returning home with what seemed like a new vehicle. More

by Dave S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli
September 29, 2020

I had a big problem with my car and no appointment, but they were able to get me in and fix the problem the same day. More

by DIANEENG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Vick
September 28, 2020

Even though they haven't been able to figure out the issue, they do keep working on it, including contacting VW manufacturing. I do appreciate that, and VWs willingness to stand behind their products i More

by cvv
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Blair, Nick Ciardelli, Rick Tedesco
September 27, 2020

The group at the Luther Westside service department are just fantastic. I’ve never dealt with a more conscientious and talented service department. They keep you informed all throughout the process and do More

by gewillis17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dillon Case, Technician Kyle
September 27, 2020

They spilled fluid on my engine and the car smells like burnt oil after I drive it. If you spilled oil wouldn’t you let the customer know? More

by chiproth4408
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Ciardelli
Sep 29, 2020 -

Luther Westside Volkswagen responded

Thank you for taking the time to review your most recent service visit here at Westside Volkswagen, your feedback is instrumental in fine tuning the service process to meet your needs. I was disappointed to hear about any fluid leakage stemming from your service and wanted to apologize. We pride ourselves on being a professional and efficient means for all things VW and should that fail I'm truly sorry. I can assure you should there have been any abnormal oil spillage during service you would have been notified as we would have gotten your approval to degrease the engine and surrounding areas, at times there is residual oil from draining or filter removal that can get into hot areas and cause scent. One in the same I would be more then willing to have the vehicle inspected for you and cleaned if needed at your convenience. Your business and your trust with your vehicle means a great deal to me as I would hope to keep earning both in the future. Should you have further thoughts, questions, or require further resolution please don't hesitate to reach out to me directly. Thank you again! Rick Tedesco Service Manager Westside Volkswagen 952-374-0770

September 27, 2020

I had car in for 80,000 mile service. Courteous. Timely. I’m pretty paranoid about keeping my social distance, and they were really accommodating. More

by mike.newell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Nelson
September 26, 2020

The service representatives were very good. The service itself took longer than expected, because a part needed to received and apparently it was delayed for some reason. More

by akastner4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
September 25, 2020

Having my car picked up and dropped off at my house was extremely convenient and will definitely continue using it because it greatly improved the car service experience More

by DJ13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
September 25, 2020

It was a good experience working with the entire team during my time with my volkswagen Jetta, truly loved it and thank your service and highly appreciated More

by COGEMBO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
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