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Luther Westside Volkswagen - Service Center
St. Louis Park, MN
1,609 Reviews
1,609 Reviews of Luther Westside Volkswagen - Service Center
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June 12, 2018
Valued my time I made an appointment in advance. My expectation was that the Service Department would be ready for me and provided the service in a timely manner. My I made an appointment in advance. My expectation was that the Service Department would be ready for me and provided the service in a timely manner. My expectation was met, and I greatly appreciate that! More
by William
Verified CustomerEmployees Worked With
Don't remember
June 11, 2018
Not organized - dismissive of customers, especially women. Have never been happy with service there. From not putting in the oil plug to have my car re-repaired because it was not fixed the first time. They ar Have never been happy with service there. From not putting in the oil plug to have my car re-repaired because it was not fixed the first time. They are dismissive of women and load about it. I can think of three examples off hand where they disparaged the previous customer before me - wouldn't listen when I asked for my keys as my car was parked outside and had to wait tem minutes until I lost my cool while the staff stood around talking with my keys - while I could see my car. While paying, announced my card didn't go through, when it was a mechanical failure on their part but the woman was more interested in getting in on an irate customer (woman) who had been promised a loaner car, one wasn't available and they had yet to even look at her car and would not get to it that day. They ordered replacement keys, which were the wrong ones ( had to prepay for them) - I waited for 50 minutes before they told me they made a mistake and would rush an order for the correct ones. It took them 15 days for a rush order while when I went into to service and they placed the original order it was less than four days ( I had to prove I owned the car although they had years of service records under my name!). Then when I arrived to pick them up ( after calling to tell the them I wouldn't be in due to car issues (I had the car at a different shop) as I have given up on Westside, they sent my prepaid keys back to where ever they came from. I get calls and surveys and always spell out exactly what the issues are and I have never seen one iota of improvement. I am in the process of selling my VW (I have been a VW owner since 1979) and have almost convinced my son to sell his also. Horrible does not come close to describing my experiences with Westside and I now drive a Toyota and Nissan and will never be back at any Luther facility again. I have learned my lesson and am vocal about my displeasure. More
by BMueller
Employees Worked With
FInd the names from my records and time of visit
June 11, 2018
oil change, tire totation and check over I went in for an oil change and tire rotation and per usual they went over the vehicle and where to report issues needing attention. The guy called a I went in for an oil change and tire rotation and per usual they went over the vehicle and where to report issues needing attention. The guy called and said you car is ready to pick up it will be $90 for oil change and tire rotation. Fine, good. I got a ride there from family, as I am looking over the bill I noticed under brakes it's stated "immediate attention needed" . I asked the cashier if this was mine as the guy told me nothing about that when he called. She called him over and he had not read over it and thus not informed me that my brakes were needing to be replaced. He offered they could still do it that day which was good, BUT frustrating that he hadn't informed me before I came to pick it up as now I needed to get home again and get back. Westside did shuttle me home, but I wish the service guy had actually READ over the report and then talked to me about the issue. You may share this report, but I do not give permission to print on you website, thanks. More
by lulu
Employees Worked With
did not work with any of above
June 11, 2018
Service quality Excellent customer service at Luther West side VW. Would definitely recommend them to any VW owner. They kept me updated on my vehicle's progress the Excellent customer service at Luther West side VW. Would definitely recommend them to any VW owner. They kept me updated on my vehicle's progress the whole time. Work was done in a very timely manner. More
by gldnbrwn83
Employees Worked With
Other Employees :
Tao, Gervona Lynn (Jackson), Juri Loginov, Vince Mcdonald
June 10, 2018
Airbag replacement The work was done quickly and at no charge. Everyone I worked with was very friendly and kept me apprised of the service as it went along The work was done quickly and at no charge. Everyone I worked with was very friendly and kept me apprised of the service as it went along More
by TRACYAEARL
Employees Worked With
Rick Tedesco
June 09, 2018
Very helpful service staff and friendly The service team was great to work with and answered all my questions. The waiting area is comfortable and they performed the work fast and accuratel The service team was great to work with and answered all my questions. The waiting area is comfortable and they performed the work fast and accurately. More
by KATIEG7872
Employees Worked With
Jeremy, Leo
June 09, 2018
In andout when promised, who knew? This visit to Westside service was flawless. The web appointment process was quick and easy. Reminders were appreciated. I was there at the appointed This visit to Westside service was flawless. The web appointment process was quick and easy. Reminders were appreciated. I was there at the appointed time and the tech explained exactly what services were needed and how long it would take. Even though some extras were needed I received the car washed and ready at the promised time. This all makes palnning a day around your car service so much easier. More
by markoyaas
Employees Worked With
Dan and Dillon from service
June 09, 2018
Great service! Visit included a 80k service.work completed as promised. Add’l items found and future appointment scheduled. Price was reasonable. Loaner car was ver Visit included a 80k service.work completed as promised. Add’l items found and future appointment scheduled. Price was reasonable. Loaner car was very convenient. More
by DAN.SPILLUM
Employees Worked With
Dan Vick
June 09, 2018
Problem still not fixed. Misdiagnosed engine malfunction light. Told it was just needed a software update. 48 hours later light is back on, and mileage is poor. I would expect Misdiagnosed engine malfunction light. Told it was just needed a software update. 48 hours later light is back on, and mileage is poor. I would expect a deeper diagnosis for a common check engine light issue. Debating whether to go back or take the car to my local service center. More
by VPBETTENDORF
Employees Worked With
Thao
June 08, 2018
Great service! I was in and out quickly and everyone was very friendly and helpful. I would definitely come back for all of my service appointments and anything else I was in and out quickly and everyone was very friendly and helpful. I would definitely come back for all of my service appointments and anything else I might need. More
by BROSA6495
Employees Worked With
I don't remember their names
