Luther Westside Volkswagen - Service Center

Personalized, timely service for my 30,000 Mile Service First, I LOVE my Volkswagen Beetle and the service I received yesterday. Service Advisor Derek did a great job communicating the process and detailed First, I LOVE my Volkswagen Beetle and the service I received yesterday. Service Advisor Derek did a great job communicating the process and detailed labor from check-in to check-out. Thank you! Anita More

Very busy day but staff still worked like lightning. It was a very busy summer evening in the service center. The staff however worked quickly and efficiently to get me out of there. Awesome. It was a very busy summer evening in the service center. The staff however worked quickly and efficiently to get me out of there. Awesome. More

Efficient. Friendly. Accommodating. Always friendly and accommodating staff. They work to find solutions. I like the online appointment tool and the short turnaround time for basic servi Always friendly and accommodating staff. They work to find solutions. I like the online appointment tool and the short turnaround time for basic service needs. More

Oil change Greeted by a very friendly person that explained the process, saw the car being driven into the car wash, he then directed me to the waiting areas Greeted by a very friendly person that explained the process, saw the car being driven into the car wash, he then directed me to the waiting areas More

40,000 maintanence check Great service from the first phone call to the checkout process. I always enjoy the kind, hard working employees and I LOVE sitting in your waiting ar Great service from the first phone call to the checkout process. I always enjoy the kind, hard working employees and I LOVE sitting in your waiting area. TOP NOTCH. More

Fast Service Service was done in less time than quoted. Wait area was clean and well maintained. Dealership is difficult to get to at 5:00 PM Service was done in less time than quoted. Wait area was clean and well maintained. Dealership is difficult to get to at 5:00 PM More

Rack Install The gentleman who checked me in was very friendly and made sure my quoted price for the parts was noted in the service. This price was accurate in the The gentleman who checked me in was very friendly and made sure my quoted price for the parts was noted in the service. This price was accurate in the end. The car was taken care of, fluid topped off and washed. The waiting area was pleasant and clean. More

Oil change and 30,000 I took the shuttle to lifetime gym and gave them a pick up time. No one came. I asked a friend to bring me back. When I checked out they said the ca I took the shuttle to lifetime gym and gave them a pick up time. No one came. I asked a friend to bring me back. When I checked out they said the car was finished, washed and ready to go. When I went to leave I noticed that the car had not been washed. They apologized and said then get it washed immediately, and they would let me know when it was finished. I waited in the waiting room for some time. When no one came I decided to check myself. It was sitting in the parking lot washed with keys in the car, but no one had let me know. The above handled better would have made my experience more enjoyable. More

Quick and easy I made the appointment by phone, got the email and phone reminders as expected. Dropped off the car the night before, got a phone call when it was do I made the appointment by phone, got the email and phone reminders as expected. Dropped off the car the night before, got a phone call when it was done. It was all done by 9:30 am. Quick and easy. More