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Luther Westside Volkswagen - Service Center

St. Louis Park, MN

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1,609 Reviews

1,609 Reviews of Luther Westside Volkswagen - Service Center

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October 08, 2020

My 2019 Golf R was brought in to have the clear coat on a section of the roof repaired. It was also to have a 3M PPF installed in the entire hood and bumper. When I received the vehicle, the clear coat repai More

by DOUG2981
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick Tedesco
October 06, 2020

Always a pleasure with service! Long time customer and never had a bad experience. Always well taken care of and informed throughout the appointment. Thanks! More

by COLLEEN CHRISTENSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
October 06, 2020

This was an amazing experience. Everything worked as planned. Ted, the driver who picked up and dropped my car off was courteous and sensitive to my Covid caution. More

by jonathanreynoldsmn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted, Nick Ciardelli
October 06, 2020

I was not expecting my service appointment t to cost $696.00. I would suggest when the appointment is made to let your customers know at that time the expected cost. More

by REBECCADOLFAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Ciardelli, Rick Tedesco
Oct 07, 2020 -

Luther Westside Volkswagen responded

Rebecca, Thank you for taking the time to review your recent service here at Westside Volkswagen as your feedback is instrumental in fine tuning the service process to meet your needs. I was disappointed to hear about the disappointment in your service and wanted to apologize. We pride ourselves on being a professional and efficient means for all things VW and if that doesn't happen I'm truly sorry. In full review of your appointment I saw it was created on the web and due to system error was fully registered, with that it would not have sent you a full cost estimate prior to your arrival here at the store. The first opportunity we would have had to explain the full maintenance would have been during write up here at the store and I'm very sorry about this communication error on our behalf. One in the same we would put our price for your maintenance up against any other dealer and or aftermarket shop in that we are a price match store when comparing apples to apples (OEM parts and recognized labor guide), I am a bit embarrassed we did not demonstrate the full value we offer in VW Certified technicians, using VW OEM parts, and I will continue to coach and train all involved to be able to realize this for you. Your business and your trust with your vehicle mean a great deal to me as I hope to keep earning both in the future. Should you have further thoughts, questions, or require further resolution please don't hesitate to contact me directly. Thank you again! Rick Tedesco Service Manager Westside Volkswagen 952-374-0770

October 05, 2020

Michael could not have been more polite and thorough. He kept me updated during my wait, and was all about communication and good service. He was very professional. More

by WETWHEELS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
October 03, 2020

Westside service department is great. They picked up my car, gave me a loaner, and returned my car. I had made the appointment for scheduled maintenance, and they discovered 2 problems during the inspecti More

by pepperhcj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray tuenge, michael blair
October 03, 2020

As always professional, expedient, attention to detail, even with an off make vehicle purchased from Westside there is a knowledge and efficiency that is second to none! All the service and sales staff has More

by rickmtka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Ciardelli, Lynn Grissom
October 02, 2020

Westside VW is a great dealership! I always receive great service, quality workmanship, and walk away feeling that I am valued as a customer as well as received value for my money. More

by kstewart15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
October 02, 2020

Best dealership- best people - best inventory- sponsor of Minnesota Spring Bug-in for 34 years -fair prices - great location -25 words is very difficult to do More

by SKRAMCO123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Broucek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Hendricks, Nick Ciardelli, Rick Tedesco, Marc Carden
October 01, 2020

A way better job this time guys! Thank you so much for the great service and pickup and delivery. All the stars ⭐️ Thank you thank you thank you! More

by CHELSEYOLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli
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