Luther Westside Volkswagen - Service Center

Quick, Friendly and Comfortable I went to get my wheel/axel checked and they had my car in and out within the hour. During that wait I was able to get some work done in their comfort I went to get my wheel/axel checked and they had my car in and out within the hour. During that wait I was able to get some work done in their comfortable waiting room with great wifi. More

Prompt, courteous I was treated with respect. They wanted to help in every way. I inquired about the removal of a "ding" in a door. The tech was not on the premise so t I was treated with respect. They wanted to help in every way. I inquired about the removal of a "ding" in a door. The tech was not on the premise so they gave me a description of the process and a list of How to find the tech More

Great Visit It was found out I had a major engine issue, the gentleman that help me was great a helping me figure out what my options were moving forward. It was found out I had a major engine issue, the gentleman that help me was great a helping me figure out what my options were moving forward. More

Great staff, great service Dillon was my service rep. He said I’d be in and out in two hours and I was. Thanks to Dillon and the mechanics! Dillon was my service rep. He said I’d be in and out in two hours and I was. Thanks to Dillon and the mechanics! More

Replaced broken armrest Was a drive in no appointment and first visit 10 min to see what was wring. Received phone call days later that part was in. Once again drove in no ap Was a drive in no appointment and first visit 10 min to see what was wring. Received phone call days later that part was in. Once again drove in no appointment and was in and out within a couple hours. Was better then appointment schedule so a great experience More

Great and fast service Had a flat tire. Was able to book online, drive in and be done in under an hour. Customer service was awesome. Will be returning for future needs and Had a flat tire. Was able to book online, drive in and be done in under an hour. Customer service was awesome. Will be returning for future needs and repairs. More

Good visit. Not all work completed. I brought my car in to have the surface of one of my wheels repaired, the upholstery on my seat fixed, and my oil changed. I got my oil changed, I brought my car in to have the surface of one of my wheels repaired, the upholstery on my seat fixed, and my oil changed. I got my oil changed, but it didn't appear that the upholsterer even knew about my appointment. The wheel will need to be done in the shop so I will have to return for that. It is a special type of wheel, so I can understand that. I think there should have been better confirmation with the upholsterer. The visit was good but didn't meet my expectations considering all the work I expected to get done but didn't. I also did not receive a call back prior to my visit that I was told I would be getting. Overall, the service was a bit below what I have previously experienced, but not terrible by any means. The only reason I might be a little upset is because I will have to come back out and will have to be out of the office. I should mention that the internet at your center is great, I was able to get a lot of work done while waiting. The service person, Dereck, I met with at the time of the visit was courteous and professional. He didn't seem to have anything to do with the issues I experienced but did a good job explaining the situation. Thanks, Jeff More

Service Made an appointment for the next day to have my AC looked at and some filter changes that were recommended at 100,000 miles. Was told that I could dr Made an appointment for the next day to have my AC looked at and some filter changes that were recommended at 100,000 miles. Was told that I could drop off my car the night before. Did so and was called the next morning asking why I had dropped off my car as I did not have an appointment. Reiterated the reason for the appointment. AC was repaired under my extended warranty which was wonderful however not sure that the filter changes were done. I am a loyal VW owner and will continue to give VW my business. Just a little confusion all the way around and not sure that everything was done as requested. More

Quick, competent , great service. Great job quick and very competent , office personal very good checked on a question I had and called me back. One comment on a recall I think the dea Great job quick and very competent , office personal very good checked on a question I had and called me back. One comment on a recall I think the dealer should provide a rental car or shuttle at no cost.! More