Luther Westside Volkswagen - Service Center

10k miles service visit. Everyone was very attentive, and courteous from the moment I drove in for my service appointment. I was told approximately how long I’d have to wait, Everyone was very attentive, and courteous from the moment I drove in for my service appointment. I was told approximately how long I’d have to wait, and that there wouldn’t be a charge. Everything was right on schedule. More

Efficient but less tasty this time As always, i was greeted right when I pulled up, my check in was also a training session for a new employee and it was still quick and enjoyable. Serv As always, i was greeted right when I pulled up, my check in was also a training session for a new employee and it was still quick and enjoyable. Service was quicker than quoted (10,000 Mile service check). Sadly the waiting area was out of snacks, but coffee was good! More

10,000 Mile Service I was quickly taken care of and the service was exceptional and quick. The whole process was easy and well coordinated. The staff was very friendly an I was quickly taken care of and the service was exceptional and quick. The whole process was easy and well coordinated. The staff was very friendly and professional. More

VW Visit Great service, I went for a recall for my VW Atlas and I was treated very well, the service was done fast and very good! Great service, I went for a recall for my VW Atlas and I was treated very well, the service was done fast and very good! More

Excellent service from helpful, friendly, professional staff We have been a part of the Twin Cities Volkswagen community for over 40 years. We have owned Rabbits, Scirocco's, Golfs, GTI's and Beetles. The vehic We have been a part of the Twin Cities Volkswagen community for over 40 years. We have owned Rabbits, Scirocco's, Golfs, GTI's and Beetles. The vehicles have all been reliable and have held their resale or trade-in value. In turn we have been religious about maintenance and have always used Volkswagen dealerships (mostly Burnsville and Westside) for servicing. The service departments have been honest, helpful and friendly--have never felt misled or lied to. The sales staff have also been folks you can count on. More

Excellent all around. Service advisor,quality and cleanliness of waiting area and car service and repair all excellent. I have been a customer for over 20 years and highly Service advisor,quality and cleanliness of waiting area and car service and repair all excellent. I have been a customer for over 20 years and highly recommend Luther Westside Volkswagen. More

Service Very friendly and helpful. Nice waiting area. Up front and honest about the service recommendations and no pressure sales. I would go back to them aga Very friendly and helpful. Nice waiting area. Up front and honest about the service recommendations and no pressure sales. I would go back to them again. More

Much better than St Cloud Volkswagen Took my car to Eich Motors Volkswagen in St Cloud and they tried to charge me with everything and wouldn’t say I have my warranty. Took it to Luther W Took my car to Eich Motors Volkswagen in St Cloud and they tried to charge me with everything and wouldn’t say I have my warranty. Took it to Luther Westside Volkswagen and they helped me right away with getting my car fixed and giving me a loaner to get me to work. Love the service it was fast and an easy process. Thank you so much. More

Routine Maintenance They have a great waiting area, bring something like a book to entertain yourself for whatever you're having done and you should be good! Very comfor They have a great waiting area, bring something like a book to entertain yourself for whatever you're having done and you should be good! Very comfortable - a TV, snacks, etc and a very clean bathroom. The cashier lady is very transparent and kind. They do a great job! They didn't charge me a dime because it took a bit longer than stated (45 minutes or so). I'm very happy with both service experiences I've had - they were very clear and I didn't feel manipulated or lied to at all. More

Vibration Resolution My wife and I were about to embark on about an 800 to 900 mile trip and she had been noticing vibration in the steering wheel. I called Westside and My wife and I were about to embark on about an 800 to 900 mile trip and she had been noticing vibration in the steering wheel. I called Westside and asked when I might be able to get it looked at and was told I could bring it in immediately which surprised me. Upon arrival at the dealership we expressed the concern we had and were Directed to the waiting area. Within a couple of hours they came and told us our car was ready that they directed to the waiting area. Within a couple of hours they came and told us our car was ready that they had done a ground force wheel balance that they felt should address the need. After driving our 60 mile trip home I believe they had accomplished the desired goal it seems much smoother! Thank you Nick and staff for your efficient work!! More