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Luther Westside Volkswagen - Service Center

St. Louis Park, MN

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1,609 Reviews

1,609 Reviews of Luther Westside Volkswagen - Service Center

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August 02, 2018

Long Time Customer We have dealt with Westside for many years and have had as many as 4 VW's at a time in our family. Would recommend them to anyone! More

by Dick Lewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Trevino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Gage, David Hartman
August 02, 2018

Quick and easy They were very helpful and accommodating! Very quick and efficient in scheduling and getting the work down for a recall on my car. I appreciated getti More

by fitzgeraldgab
Recommend Dealer
Yes
Employees Worked With
Tao Thao
August 02, 2018

Great They did a very thorough job in serving my car, in addition to explaining to me what was the problem and what they did to my car. More

by ABROWN444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tou, Greg & Derek
August 02, 2018

Fast service appointment My appointment to diagnose and fix a couple a couple issues with my car was done much earlier than the estimated time. On top of that, very friendly s More

by SequoiaRain
Recommend Dealer
Yes
Employees Worked With
Rick did my intake and kept me up to speed during the appt, not sure his last name off hand, David Hartman
August 01, 2018

Fuel pump relay repaired quickly and on time. This visit was to make a VW of A recall type of change involvind the fuel pump relay. Westside had all the parts and completed repair quickly and on t More

by Todd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Vick, Aarron
August 01, 2018

great as usual Excellent professional service, attentive service reps,never have had to wait. When they find something to deal with they call,explain and provide a More

by brucefast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dillon
August 01, 2018

50,000 mile service I was an hour early for my appt. Dan got me in right away.There was a recall on the able system they would also fix. All the work was done in approx.3 More

by LEACH001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Vic
August 01, 2018

30k Service Chris was very helpful throughout the entire service. The technician Long was very thorough and serviced my car in record time! I highly recommend the More

by shanemichaelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Michaels
July 31, 2018

performance great, time work done on. Excellent work Pleasent surroundings I miss Tobey I will recommend Luther to all my friends. I have been coming to thi More

by faoliveri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maura Broucek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carole Jean Anderson
July 31, 2018

Shop failed to validate my warranty correctly I called to find out if my vehicle was still under warranty. I got transferred 3x and finally was told that it was. Then I received a call back from a More

by stahuskies
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not recall
Aug 01, 2018 -

Luther Westside Volkswagen responded

Thank you for taking the time to write a review of your service experience. Often times on the surface, based on the year of a vehicle and the miles it has, it can appear to be still under warranty. Until someone actually takes the time to run the VIN# through the VW warranty verification process, to determine actual "in service date", an assumption should never be made. We apologize for the confusion, and have made improvements to our internal processes for warranty coverage requests. We look forward to better serving you next time!

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