Luther Westside Volkswagen - Service Center

West Side has been great to work with through several service visits. They are fast and organized when visiting for an oil change. For a more complex problem, they were very thorough and went out of thei service visits. They are fast and organized when visiting for an oil change. For a more complex problem, they were very thorough and went out of their way to solve the issue. I’ve always been happy giving my business to West Side. More

They took care of my car and gave me a loaner. Kept in touch with me the whole time. I am a Volkswagen customer for life!!!! touch with me the whole time. I am a Volkswagen customer for life!!!! More

I have been a customer of both sales and service for many years and am driving my 4th VW. At my most recent service, Michael was very helpful and supportive, went above and beyond. years and am driving my 4th VW. At my most recent service, Michael was very helpful and supportive, went above and beyond. More

I came in with a bad tire. They were able to get me right in. After a bit of a wait, I was informned that they did not have it in stock, but they would have one in about an hour or so. I said I neede right in. After a bit of a wait, I was informned that they did not have it in stock, but they would have one in about an hour or so. I said I needed to get to work so they gave me a loaner at N/C. Very impressed. The gentleman who helped me could not have been more accommodating. More

Excellent and most heartfelt welcome by your attentive crew. I felt at home at once and was certain my car was in experienced hands. Definitely a great experience. crew. I felt at home at once and was certain my car was in experienced hands. Definitely a great experience. More

They are friendly & communicate with customers. The waiting area was very clean so I felt safe. I have been bring my cars to Westside for service for years & I will continue to be a service customer i waiting area was very clean so I felt safe. I have been bring my cars to Westside for service for years & I will continue to be a service customer in the future! More

I was impressed that the process of bringing my vehicle in for recall service was fast, courteous and professional. Thank you for your assistance and great service. in for recall service was fast, courteous and professional. Thank you for your assistance and great service. More

Great response and great service! Concierge service is so helpful and accommodating. Made everything really easy. Repair took longer than anticipated, but had a loaner ready. so helpful and accommodating. Made everything really easy. Repair took longer than anticipated, but had a loaner ready. More

It was a decent experience. I had to go back a second time because the scheduler didn't know that an electric vehicle required a certain technician to do the maintenance. So I drove there on my schedule time because the scheduler didn't know that an electric vehicle required a certain technician to do the maintenance. So I drove there on my scheduled date and the technician with the certifications wasn't working. So I had to reschedule and go back. This is a small thing and is easily fixable by training. Also, this speaks to the lack of electric vehicles in Minnesota, haha. I'll definitely go back. It would have been nice to have a more detailed explanation on what they tested in terms of the battery. So I have no idea if it's good/bad/or some other variation. More