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Luther Westside Volkswagen - Service Center

St. Louis Park, MN

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1,609 Reviews

1,609 Reviews of Luther Westside Volkswagen - Service Center

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October 24, 2020

Fast, friendly, efficient... couldn't ask for more. Came in for recall service on my Tiguan. Explained it all to me and completed work in less time than estimate. Loved it. Came in for recall service on my More

by Dick Weller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
October 24, 2020

Took my VW Alltrack wagon in for new tires on the buy 3 get 1 for a buck sale. New Bridgestones for a very nice price. They also did a wheel alignment. Was out in about an hour and a half. Westside VW More

by filmeuro
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli
October 24, 2020

I was able to get an appointment quickly and the cost was what I expected. I was well informed and treated kindly. I have always been pleased with Westside VW. More

by michaelmarksesq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MICHAEL BLAIR , Nick Ciardelli, Rick Tedesco
October 23, 2020

Dillon was great! He communicated what needed to be done and got my car ready very quickly. I also got great service from the guy who picked up my car and the guy who dropped it off to me after the 70,000 More

by aekstrum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dillon, Nick Ciardelli, Rick Tedesco
October 23, 2020

Great service as always by Westside and Dillon is such an amazing person that always made me feel like home and our cars get the best service ever More

by DOOGLAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dillon Case, Nick Ciardelli, Rick Tedesco
October 22, 2020

I always have a great experience when I go to Luther Westside VW! Nick and the whole team are extremely helpful anytime I need anything. They have COVID safety measures so everyone feels safe and they’r More

by SHELBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Pogue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Ciardelli, Rick Tedesco
October 22, 2020

All went very well. Service was fine and fast. Travon (think that is his name) did a good job. Ted does a great job also. More

by SCHNECKLAWFIRM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travon, Ted
October 22, 2020

Horrible customer service. Was told I needed a $400 + repair that was already taken care of by another VW Dealership. They 'conveniently' did not know. More

by EMILY.FEYEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dillion Case
Oct 26, 2020 -

Luther Westside Volkswagen responded

Emily, Thank you for taking the time to review your visit here at Westside Volkswagen, your feedback is central to fine tuning the service process to meet your needs. I was disappointed to hear about your frustration and wanted to apologize. As we discussed unfortunately we are unable to access other dealership records, did not have physical access to your personal records, and therefore did make the recommendation by time and mileage. I'm hoping in our dealings since there is a restored sense of faith in our wanting to be sure your our customer, is getting recommendations and service that puts you safely on the road and ensures longevity. Your business and your trust with your vehicle means a great deal to me as I hope to keep earning both. Should you have further questions, thoughts, or need further resolution please don't hesitate to reach out to me directly. Thank you! Rick Tedesco Service Manager Westside Volkswagen 952-374-0770

October 22, 2020

Great service, I love the Luther! I love the convenient concierge service, easy and safe in our new world. Pricing is competitive and clear. I think VW should work on my VW. More

by JeanneDraz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli
October 21, 2020

I finally got the recall notice from May 2018 taken care of – no sweat. In 7:15 AM, out 8:30 AM. The early morning is certainly the best time to have work done: cheerful service, etc. More

by RCKVLK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
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