Luther Westside Volkswagen

We had a great experience at VW Westside. I bought a used Passat Komfort. I had two trades and they gave me a very fair trade in price. Jim Stack was second to none in customer service. Buying a veh used Passat Komfort. I had two trades and they gave me a very fair trade in price. Jim Stack was second to none in customer service. Buying a vehicle is a long process with lots of paperwork - and surprisingly, we didn't get impatient. Don't know why - maybe it was just the friendly atmosphere and confidence that things were moving along as quickly as humanly possible. Thanks to the folks at VW Westside - you did a great job. More

Had a wonderful experience and great help! And the most shocking thing is that I was bracing myself for a huge bill to have to replace a bunch of stuff, but instead found that my car was in better shape th shocking thing is that I was bracing myself for a huge bill to have to replace a bunch of stuff, but instead found that my car was in better shape than I thought - bought excellent tires that were cheaper than I thought, and my overall bill was a third of what I was expecting - which just never happens when your car isn't feeling so groovy. Thanks Westside!! More

It was a very pleasant experience purchasing a new used It was a very pleasant experience purchasing a new used car from Luther Westside VW The transaction went smoothly, from test drive, to cleanup or It was a very pleasant experience purchasing a new used car from Luther Westside VW The transaction went smoothly, from test drive, to cleanup or prep of the car, washing,filling it with gas, and signing the necessary documents for transfer of title along with registration with the state. I will recommend this dealership to my friends and co-workers. Paul Wenino More

Living over 200 miles from the closed Volkswagen dealership, it was our first expenience purchasing a car corresponding with a sales person over the internet and telephone. David Hartman acted like dealership, it was our first expenience purchasing a car corresponding with a sales person over the internet and telephone. David Hartman acted like a gentleman and treated us with respect. He answered all our questions and and explained items we did not even think to ask. He fulfilled all his promises. More

I purchased a Certified 2010 Volkswagen Passat Komfort with DSG last Friday and I love it! It is awesome! Helton Cerqueira is an excellent and personable sales person. There was no pressure to buy. I with DSG last Friday and I love it! It is awesome! Helton Cerqueira is an excellent and personable sales person. There was no pressure to buy. I actually came in to look at a silver Passat I found online, but found a recertified black one that ended up to be a better deal. I truly enjoyed working with Helton. He followed up with me a few days after I picked up the vehicle to see how everything was going and encouraged me to call if I needed anything. I know that he personally took great care to ensure the vehicle was perfect upon delivery. Charlie Guptill in finance was also great to work with. He worked hard to secure the best interest rate he could find and worked up the numbers with every possible scenario so that I could make an informed decision. He is personable and easy to deal with and provided prompt responses via e-mail. More

Purchasing my car from Westside was an all around great experience. I have been thinking about getting a new car but was not quite ready. I went in to look at the 2011 Jetta. Maura asked me a lot of questi experience. I have been thinking about getting a new car but was not quite ready. I went in to look at the 2011 Jetta. Maura asked me a lot of questions about what I was thinking about and was looking for. After driving several 2011 cars she asked me what I thought about the Jetta Diesel. She told me about the pricing and finance options available on the 2010 TDI. In the end because of that suggestion I purchased a 2010 TDI and I just love it. More

I've had the pleasure of not only driving a VW but working with the great team at Luther Westside for the past 5 years. Marc Carden and Jim Baldwin go above and beyond for their customers. The atten working with the great team at Luther Westside for the past 5 years. Marc Carden and Jim Baldwin go above and beyond for their customers. The attention and respect is priceless. You are in great hands with Luther Westside. Katiee More

I purchased a vehicle from West Side 3 years ago and was lied to about the promises made with the purchase. They promise a full tank, discount gas & in this case free washes and oil changes for life. When lied to about the promises made with the purchase. They promise a full tank, discount gas & in this case free washes and oil changes for life. When I picked up the car they had to take it back to fill it up only at my request. The discount gas card and other discount service coupons were never provided & the oil changes / car washes were ignored. When I called to complain, that sales person was no longer with the company and they would no honor what he promised even though it was in writing. Recently, I brought the car in for warranty service and told them that the CV joints were clicking. To my disappointment, they only replaced the BOOTS and told me that the joints were fine even though you could hear the clicking around corners with all doors and windows closed. The deductible was $100. When I drove the car off the lot, it was still clicking. I brought it home thinking that perhaps the new grease would fix it, but it did not. i returned the car to them and told them that they needed to fix it because I had told them what the issue was the first time. Their tech drove the car and told me that he couldn't hear any clicking. I told him that the clicking is there and they need to drive it again. The second technician then said it had a bad joint. They refused to fix it again without me paying the deductible. I will never return. This review is being posted on any site I can find. It isn't the $100 that bothers me, it's the lack of respect for customers, lack of integrity & lack of honesty that bothers me most. More

The service was excellent. I had an idea of which car I thought I wanted, and emailed this info to the salesguy. We were greeted promptly and with friendliness upon arrival at the dealership. I decided to thought I wanted, and emailed this info to the salesguy. We were greeted promptly and with friendliness upon arrival at the dealership. I decided to test drive several cars, each of which David, our salesman, gave me a run down on the specifics. After each test drive, the next car was ready and waiting for me to drive, no waiting or fumbling to find the specific car on the salesguy's part. It was a very efficient process, and he was very knowledgeable about each of the cars provided. When I ultimately decided on the 2011 red EOS, the service staff took the car off the showroom floor, cleaned it up beautifully, and had it ready and waiting by the time we finished with the paperwork. The finance guy, Craig, was very pleasant and efficient as well. I was contacted after a day and a half of owning my new car, making sure everything was up to par. The overall experience was fabulous, and I would certainly recommend them to my friends and family. More

This is the second car we have purchased from Luther Westside and the second from John. He knew EXACTLY what we were looking for. He was beyond helpful, and so very nice. I will ALWAYS recommend John Westside and the second from John. He knew EXACTLY what we were looking for. He was beyond helpful, and so very nice. I will ALWAYS recommend John Ward and Luther Westside!!!!!!!! Thanks John!!!!!!!!!!! More