Luther Westside Volkswagen

Scheduled a 7am appointment online and dropped my vehicle off before they opened. I called at 8am to verify that they have started work on my van (this is because they have forgotten to check they key drop off before they opened. I called at 8am to verify that they have started work on my van (this is because they have forgotten to check they key drop box before) and was told that it was checked in but they haven't started to work on it. I asked why and they said that when you schedule an "appointment" it doesn't mean that your car will be worked on at that time. They said that it only means that they will check you in at that time and they didn't know when they would start work on my car. I later found out that they didn't get to my car until later in the day because they were so backed up on repairs due to snow storm over the weekend and people had their cars towed there to be fixed. This tells me that they put other people without appointments in front of my scheduled appointment. If they had any understanding of what customer service was they would have contacted me to tell me that they wouldn't get to my vehicle until later in the day. Instead they left me in the dark and at their mercy. I have decided that I will never use this dealership again or recommend them to anyone that I know. I would rather pay someone to do the scheduled maintenance instead of taking my vehicle to Westside for the free scheduled maintenance. More

My wife and I just recently purchased a vehicle from Jim Stack at Westside VW. Jim was very easy to work with, and helpful to any questions that I had. Both him and the finance manager Charlie provided the Stack at Westside VW. Jim was very easy to work with, and helpful to any questions that I had. Both him and the finance manager Charlie provided the input I needed, and were not pushy in how they went through the sales processed with us. Most importantly the seemed to listen to what we wanted, which was appreciated. I would recommend this dealership, and will consider going back to them down the road again when a new vehicle is needed. More

I have had a few repairs done on my 2003 VW Beetle and the service was always up front about costs and need of repairs. They called me a few times to update me on the status of the repair and asked if I the service was always up front about costs and need of repairs. They called me a few times to update me on the status of the repair and asked if I wanted to take care of it before doing the repair. Also, they offered me a ride to and from work and even a complimentary vehicle during my service. I was suprised to find that they were even cheaper than the car repairman my family usually goes to. I think they are pretty competitive with most repair shops in the Twin Cities. When I purchased the used car, the convertible top was coming unsewn and one of the tires bulged after driving it for a week. They fixed both free of charge and said that my future business was more important than a few hundred dollars. I would recommend this dealer to anyone. More

I was very upset with the entire process of even setting an appointment to get my oil changed. I also went in after about 45 days of owning my brand new TDI Cup Edition and they came to a conclusion that th an appointment to get my oil changed. I also went in after about 45 days of owning my brand new TDI Cup Edition and they came to a conclusion that they had to order some weather stripping for me and would call me when it came in. A month and 2 weeks had gone by and I found out they got the weather stripping 1 month ago and I never received a call or anything, meanwhile I was having to put up with a very annoying wind noise coming from my driver side door/ window with a brand NEW car!! Had my oil changed there two days ago and drove into the garage stall and got out of my car no one had said hello or even acknowledge me being there. Walked in to talk to a service advisor and there was only one, when he finally freed up after I had been standing there for 5-10 minutes he asked me "did you need help tonight" and I said I have an appointment for a simple oil change. "okay" he said "are the keys in the car?" I replied yes and he mentioned they would get it in right away. While I was sitting in the "VW Lounge" multiple people walked by and would make eye contact and not even say hello. Also while I was looking through their magazine selection all of the sudden I noticed there were at least 3 more service advisors and they were being very loud and obnoxious and unprofessional. Wish I could still receive the great service that I did at Carousel Audi in Golden Valley, MN especially with VW being the mother company of a lot of other great car manufactures you would figure it would start with them no matter weather their cars were thousands of dollars cheaper! Who knows maybe it will change, hopefully it does because I have a lot of upcoming services to do being that I drive about 3,500 miles a month. More

Now that my car is out of warranty I will no longer have it serviced at Luther and will not buy another Volkswagen. It took them several days to diagnose a problem that, in my opinion, should have been cov it serviced at Luther and will not buy another Volkswagen. It took them several days to diagnose a problem that, in my opinion, should have been covered under the powertrain warranty. Yet I was charged almost $400 for this diagnosis and a tranmission fluid change, which was not part of the recommended maintenance. I understand that you pay a premium to have your car serviced at a dealer, but $30 for a quart of transmission fluid that retails for $14, plus $100 to diagnose and $200 to change the fluid are outrageous. The other parts/services were similarly overpriced. Brett is well versed in the "us-versus-them" game of dealer customer service. He was professional, but unsympathetic and made no effort toward service recovery to me even after I politely expressed my dissatisfaction. I like my car, but it is a Volkswagen, not a Bentley. They should keep this in mind when setting prices for parts and labor and dealing with customers. More

She was extremely helpful in understanding and implementing all of the options my car has. The purchasing process went very smooth, finance did a wonderful job and my expectations were exceeded f implementing all of the options my car has. The purchasing process went very smooth, finance did a wonderful job and my expectations were exceeded from all aspects. I would definitely recommend this dealership and Michele. More

I was looking for a new or used vehicle in my price range. They worked very hard to find the right vehicle and they did. I am very happy with my purchase. My sales person was Michelle Pogue. The fi range. They worked very hard to find the right vehicle and they did. I am very happy with my purchase. My sales person was Michelle Pogue. The finance office was efficient at getting me signed out quickly with out being pushy. More

I bought a Jetta from this dealer ship 10 years back but the experience is regretted to till this date. It took almost 6 months for this dealer to get the Car I asked for. I asked for Jetta GLS VR6. It was the experience is regretted to till this date. It took almost 6 months for this dealer to get the Car I asked for. I asked for Jetta GLS VR6. It was not in stock and the sales person kept pushing me to take one from the lot and that too for higher price. The sales person too $500 in booking fee and would never follow up that I had to call to find the status. I booked the Car on June 2000 and took delivery on November 2000. On the final day of delivery I paid even more because the sales person said there was a steering audio control feature that came with it. My most recent visit to this dealer was on Oct 2010 for diagnosing and fixing a noise from the front of the car. The dealer fixed the wrong thing and charged almost $400. Driving out of the dealer I could hear the noise and I went back the next Morning and I could see from their face they screwed it up but won't agree or work on a deal to fix the issue. They play all kinds of gimmicks. Clever Service and Sales people they are. I would never again goto any Luther in twin cities. More

Very comfortable atmosphere and the sales person was not pushy at all. Great financing available for the vehicle I wanted. This is my second VW from this dealership and I have had a great experience both pushy at all. Great financing available for the vehicle I wanted. This is my second VW from this dealership and I have had a great experience both times. The dependability of my first VW convinced me to buy there again. More

Purchased a 2007 Audi A4 convertible with only 4,000 miles over the internet as we live 200 miles away. We had a trade and came together on a price sight unseen. We worked with Joe as a sales person he miles over the internet as we live 200 miles away. We had a trade and came together on a price sight unseen. We worked with Joe as a sales person he is the best we have ever worked with, and we have bought and sold a bunch of vehicles. This dealer ship is one of the best they go out of their way to make sure when you leave you are satisfied. More