Luther Westside Volkswagen

Michele and Dustin did an excellent job with me. Even though I ended working a bit with both it was seamless and an overall joy working with each. I would reccomend the dealership to others. though I ended working a bit with both it was seamless and an overall joy working with each. I would reccomend the dealership to others. More

Luther Westside VW has always given geat and courteous service. The repair, price and length of time is appreciated before beginning the service !! I will continue to go to them for service and sales o service. The repair, price and length of time is appreciated before beginning the service !! I will continue to go to them for service and sales or leasing !!! More

Marua knows her inventory! When I called her to let her know that I was shopping for a new car, she went ahead and picked a few cars for me to drive when I came for out appointment. That's customer service know that I was shopping for a new car, she went ahead and picked a few cars for me to drive when I came for out appointment. That's customer service! More

March 19, 2012. Another positive service experience with Westside VW, Good work from Brian in service, Joe Freund and Dan the Tire Man. Appreciate the followup and friendliness of the service. LOVE the car Westside VW, Good work from Brian in service, Joe Freund and Dan the Tire Man. Appreciate the followup and friendliness of the service. LOVE the car I bought there in August, My daughter got relocated to LA, good tip from Steve Hendricks on a dealer in LA, CA area... She bought a 2012 Golf.....Dan Philippi.... More

Terrible experience... Was very interested in buying a pre-owned (non-certified) vehicle from VW Westside. They do not negotiate on price so if you're like me and like to negotiate a good deal, don't come pre-owned (non-certified) vehicle from VW Westside. They do not negotiate on price so if you're like me and like to negotiate a good deal, don't come here. I am OK dealing with no-negotiation/no-haggle dealerships that offer competitive pricing... unfortunately VW Westside isn't one of them. They claim that they routinely compare their prices to maintain competitiveness... might be true if they're only monitoring the Twin Cities market, which is completely useless if there are only 1-2 other major dealerships. Start expanding your search outside of MN to other dealerships across the country, and you'll quickly find that VW Westside pricing isn't competitive at all. They don't seem to realize that buyers are more sophisticated now and it's easier than ever now to reliably purchase a vehicle over the Internet. I ended up buying a pre-owned "certified" vehicle from an east cost dealership and saved big time. If you're interested in overspending and dealing with arrogant salespeople shop at VW Westside... If you're like me and like to get a good deal, go elsewhere. More

The issue at hand has been the quality of the vehicle to start with. 04 Touareg. VW rushed this to get it out to the public. It should have been delayed at least by one year maybe two. Many Many issues start with. 04 Touareg. VW rushed this to get it out to the public. It should have been delayed at least by one year maybe two. Many Many issues which seem to have me at the Dealer Service Dept on a regular basis. I feel somewhat sorry for the "Service Advisers". They are doing what they are instructed to do. Follow VW standards and direction given from the manufacture. I will also say that VW America might be one of the worst groups I've ever dealt with. They pick and choose what they will cover with no rhyme or reason. My horn has gone out 5 times. 5 TIMES! They have replaced it at no charge to me at all but the last time they informed me that they would no longer cover the repair if it goes out again. Give me a break please. You cannot fix it right so let's put it back on the owner of the vehicle. The have been good about repairing some internal rust around the front door drive window. It now is happening to the passenger side. We'll see if they stand behind it this time I believe there is a 10 year corrosion warranty? How about when the entire electrical system, it has caused so many issues sense that they just wont admit to the cause. Brakes $800.00+ per axel every 6 months or so. It took three sets of tires to find one that would last longer than 20k miles,Goodyear Fortera.$900.00 x 5 changes(3 Fortera) I'm pretty sure I have spent no less than $12K on repairs not including tires. I now have 182000 miles on the vehicle and hope to be able to drive it two more years. Looks new in and out but I need to drive it that long without any further major expenses to get my money out of it. Wish me luck. I feel somewhat lucky to have worked with a "Service Advisor" Gene K. He totally understood what I have gone Thur and has been in my corner when fighting VWA. Thanks Gene! I blame myself for purchasing a vehicle on it's first year out on the market. My bad on that. Never again. Would I purchase another VW? Yes we already did. 2011 Tiguan. So Love it. If you look at service records of VW compared to BMW, Mercedes, Audi, Land Rover. VW does come out ahead the others but not by much. Bottom line is know what your getting before you by it. More

Excellent purchasing experience with honest, informative dealings. I decided to purchase an Audi S6 as the price was fair and I really liked it. We had an understanding some paint touch up, a door ding and dealings. I decided to purchase an Audi S6 as the price was fair and I really liked it. We had an understanding some paint touch up, a door ding and other minor work would be completed after the sale. After a small light arrived a couple of weeks later, we scheduled the work and I brought my list of small repairs to be completed. When I picked the car up, it was followed to the T. The car is beautiful! Thanks for the great experience. More

Horrible service. Not enough loaner vehicles, had to schedule appointment 2 weeks or more in advance multiple times. I've had my car in for rattling noises twice now and it still was never fixed. The schedule appointment 2 weeks or more in advance multiple times. I've had my car in for rattling noises twice now and it still was never fixed. They said it was last time but it wasn't. I have given up on this particular problem and just have been dealing with it and possibly finding a solution on my own. They rarely answer their service department phone because of "too many calls at this time" and I have to leave a message in general service mailbox. When I do that I never get called back and I do leave my name and number. More

Purchased a Certified 2010 VW GTI in late March 2011 because it was the color I wanted and came close on equipment and mileage. Decent but not great deal from a seasoned sales person. Worst part of th because it was the color I wanted and came close on equipment and mileage. Decent but not great deal from a seasoned sales person. Worst part of the deal was "Charlie" the "F&I" guy who tried every heavy-handed trick in the book to try to pressure me into needless paint and fabric protection, and extended warranties. Knowing that it was a Certified car I drove it home the night I made the deal. Fast forward three weeks and I am pulled over by the St. Louis Park Police and given a fix-it ticket for an expired 21-day temporary permit. Went to the dealer the next day and found my plates lying at the receptionist desk, a shame that I did not receive a call. Took my new plates across the street to the service department to get them mounted. Turns out in the Certification process they forgot to put a front plate bracket on the car. Service writer explained that they did not have time to mount the plate bracket and I would have to make an appointment to come back. Made an appointment for a few days later, and you guessed it, another fix-it ticket for no front plate. Took the car in to get the front plate bracket and I thought I was set for my inspection at St. Louis Park City Hall. That is until the Service Writer broke the news to me that my front tires were worn out. I explained that that was impossible because it is a Certified car that I purchased a month earlier. I also explained that I did not have the car independently inspected prior to purchase because it was a Certified used car. After several compliants to the service manager, he insisted that my front tires measured 5/32 of tread compared to a Volkswagen Certified program minumum of 4/32. The Service Manager also would not rotate the tires at no charge even though they had obvously not been rotated in the car's life. Neither did he offer me a discount on a new set of tires. I provided negative feedback on the service survey and got excuses from the Customer Service Manager. It would be fun to see these two guys in a room together to try to out-excuse each other. A few weeks later I was back in the service department reporting sporadic AM reception and a metallic rattle in the exhause system. Response to exhaust issue was that they checked another 2010 GTI and it made the same noise. Also suggested that I listen to FM radio staions only. A few weeks later I noticed that the light in the driver's side visor did not work, which was missed in the Certification process. Trip one to the service department to get a new bulb, but it was not the bulb. Trip two diagnosed the condition as a bad visor which was ordered. Trip three replaced the visor but the lilght still did not work. Diagnosed the condition as a shorted wiring harness in the headliner which was ordered. Trip four installed the new wiring harness in the headliner. After service visit four noticed that the seat belt height adjusters were jammed. Service trip five repaired the seal belt height adjustor on the drivers side only. Will call tomorrow to schedule a sixth service visit to repair the damage stemming from the sloppy replacement of the headliner wiring harness. More

Our second car purchase from Westside. Overall, a completely satisfactory experience both times. We bought a premium product, in high demand, so a price cut was not in the cards. Overall, Mr. Bald completely satisfactory experience both times. We bought a premium product, in high demand, so a price cut was not in the cards. Overall, Mr. Baldwin was very prompt and helpful, true to his word and got us a better deal than we expected going in. More