Luther Westside Volkswagen

In for my 90-day service for my 2013 Tiguan SEL, which included a comprehensive once over of my vehicle within the service department. I had a question on navigation functionality which my sales person Ca included a comprehensive once over of my vehicle within the service department. I had a question on navigation functionality which my sales person Carol Jean was only too happy to assist me with. I love my Tiguan and I wouldn't go anywhere but Westside. This is my 4th VW and my favorite so far! More

Extremely friendly and knowledgeable people to work with. Explained the financing options carefully which helped move the process along. Given a good price for my trade-in. Explained the financing options carefully which helped move the process along. Given a good price for my trade-in. More

I would rate the overall service and repair as good, but the initial contact person (woman) I spoke to as poor to fair. She seemed to enter my comments for repair okay, but she then seemed to REJECT my thou the initial contact person (woman) I spoke to as poor to fair. She seemed to enter my comments for repair okay, but she then seemed to REJECT my thoughts about the problem saying we can only accept what our mechanic finds and concludes. It think it would be much better to at least accept that the customer could be correct and add that only the mechanics findings and conclusions will determine whether the work would be warranty work. My wife also felt her contact with the initial service desk person seemed harsh. She also felt the the woman seemed to REJECT the things she mentioned and thinks she could have been treated more kindly. More

Friendly and fast customer service! They respected my limited lunch break time, and did a fabulous job. Steve Hendricks, GM, was incredibly nice as well as my service associate, Jacob Puffer. Being new limited lunch break time, and did a fabulous job. Steve Hendricks, GM, was incredibly nice as well as my service associate, Jacob Puffer. Being new to the Twin Cities, I'm so glad to know I now have a trusted service shop and am in good hands. More

Carole Jean Anderson and Michele Pogue were a great sales team.They were very warm and inviting and also available to answer questions via email or phone at any time. They made the purchasing experience easy team.They were very warm and inviting and also available to answer questions via email or phone at any time. They made the purchasing experience easy and fun. This is my second purchase at Westside. The first experience was also excellent. I purchased a 2013 VW Beetle Convertible TDI which took me a few trips to Westside to make my decision. Everyone was very helpful. More

Rich Meredyk, greeted me at the door, when I came in. I had test driven every hybrid, in the Twin Cities, which was available, over a two year period. I was ready to buy one, when I discovered that Volksw had test driven every hybrid, in the Twin Cities, which was available, over a two year period. I was ready to buy one, when I discovered that Volkswagen had come out with a hybrid, recently. Just for fun, I thought I would check it out. Rich showed me, why I should put the 2013 Jetta Hybrid, at the top of the list, pointing out safety features, etc. Rich then went out of his way to see, that I obtained my first choice color's inside and out, and ran interference, for me, when I questioned something. He very thoroughly, went over all the electronics. If my past week's driving is any indication, this is going to be my favorite car, of all time. Volkswagen has converted me, because of Rich. He also has been checking up on me, to make sure everything is to my satisfaction. My last salesman, at another dealership, (not Luther's) sent me a nice plant, and then I never heard from him again. I would and will recommend Rich, to anyone interested, in buying a new car. More

Quick, Friendly, Logical recommendations, ease of approach and transaction are some words I'd use to describe my experience. I had gone in to buy a VW but bought a used Lexus ES 350 instead, as the q approach and transaction are some words I'd use to describe my experience. I had gone in to buy a VW but bought a used Lexus ES 350 instead, as the quality of the car was impressive and I definitely wanted to own it. More

My family has dealt with Volkswagen Westside for a couple of years now and not without reason. Bobby was very helpful in finding a used VW that would come up to what I wanted. He proved to be patient and exp of years now and not without reason. Bobby was very helpful in finding a used VW that would come up to what I wanted. He proved to be patient and explained very well. The overall very positive experience was a little clouded by the extremely long wait and complicated paperwork, which was not Bobby's fault though. More

Helton was very helpful with the purchase of our new family car. We got a good price on a car that we had seen online and Helton did a great job walking us through the process. family car. We got a good price on a car that we had seen online and Helton did a great job walking us through the process. More

My husband and I went to Westside VW to purchase two cars a new and a used. We live about 50 minutes away and there are closer VW dealers to our home however I love the experiences I have had in the past whe a new and a used. We live about 50 minutes away and there are closer VW dealers to our home however I love the experiences I have had in the past when dealing with Westside. We had Steve as our salesman; Steve is a wonderful man to deal with he is very knowledgable about VW, friendly, and cares about the customer. I have been a VW customer for many years! You have made my husband a lifetime customer also now. he could not believe what a wonderful experience it was. Thank you for the wonderful service! This dealership make you feel like family. I have and will continue to highly recommend this dealership and salesman to friends and family. It was a wonderful experience, as always! More