Luther Westside Volkswagen

We hadn't bought a car in over 15 years and it hadn't been a fun experience in the past. However with that said, Brian was wonderful to work with. We found the car on-line and called him to see hadn't been a fun experience in the past. However with that said, Brian was wonderful to work with. We found the car on-line and called him to see if we could look at it. He made it soooo easy and comfortable for us. My husband is deaf and we've had the experience of dealers not wanting to make an effort to deal with us. Not with Brian; I found Brian and David (my husband) laughing and everything before I was able to join them in looking at the car. He was wonderful; explained everything to David (with me interpreting). Spoke directly to him instead of at me. He took very good care of us. He even went out of his way to direct us to eating locations to celebrate getting the car. That is way beyond. Brian's personality fits with what he does. This is a perfect job for him; we would recommend him and the dealership to everyone. Thank you for making our experience painless and GREAT. More

Jim Southwell and the entire Luther Volkswagen staff are super professional and able to get to a good deal and make it easy. This is my second used car purchase from Luther Westside Volkswagen and I won't super professional and able to get to a good deal and make it easy. This is my second used car purchase from Luther Westside Volkswagen and I won't hesitate to go there again for another car. I have only praise for the quality of their operation and the value of the cars they have available for purchase. More

The service was excellent at Luther Westside Volkswagen. I was given plenty of time to look at vehicles on my own without feeling the pressure to buy. My questions were answered promptly and professionally I was given plenty of time to look at vehicles on my own without feeling the pressure to buy. My questions were answered promptly and professionally, and upon chosing a vehicle to buy, Rick did an excellent job explaining all aspects purchasing, servicing the vehicle, and touring the whole facility. More

Much has changed since the purchase of my last car 12 years ago - both in terms of technology in the cars as well as the methods available to 'shop' for a car. Having had an Audi, I knew I wanted German years ago - both in terms of technology in the cars as well as the methods available to 'shop' for a car. Having had an Audi, I knew I wanted German engineering again, so I began my search on the internet. I already knew I wanted either a lightly used (loved) Passat TDI or a CC and Luther Westside had the best selections on their website, so I wrote down the VIN numbers of my top 4. My son and I drove through the car lot and got out and looked at 3 of those 4 there. Proceeding to the showroom we were looking at the cars inside the used car showroom and Bobby Scala asked us if we had been helped. (Note - I was thankful that we had not been stalked through the car lot and made to feel like some kind of prey as has happened in the past!) I had 2 questions for Bobby - first, how long had he worked there (12 yrs) and, second, does he drive a VW (yes). It is important to me that someone trying to sell me a brand believe in it enough to own it. There in the showroom was the last car that I had written down on my list - which was actually the first one I had written down on my list from home. Bobby explained all the features on the CC's and helped me decide to eliminate the TDI - as it wouldn't have fit my needs as well as the CC. I test drove one of the CC's from the parking lot and liked it, but I wanted to drive the one in the showroom, so Bobby arranged to get it out of (of course) the middle of the showroom. My son and I went to get some lunch and when we returned my car was ready to test drive. I LOVED IT! Bobby arranged for the rest of the transaction and I was out of there with my new (previously loved) car! I never felt any pressure from the sales team (okay - maybe a little from Craig in the business office, but that's his job.) I would definitely recommend Luther Westside and Bobby Scala for anyone's car needs. Bobby was very thorough in instructing me on all the features in my car before I left - I was a little overwhelmed by all of the technology (my last car had a TAPE DECK for goodness sake!) Now I just have to learn to keep close to the speed limit in my new awesome car... More

I just bought a certified pre-owned VW Passat from Nick Reynolds at Westside VW in Minneapolis. I had a wonderful experience. In fact the best experience I have ever had in buying a car. The car is absolut Reynolds at Westside VW in Minneapolis. I had a wonderful experience. In fact the best experience I have ever had in buying a car. The car is absolutely wonderful, I got a great deal and I am very,very,very,very excited. Charlie in finance was great to work with, and got me in and out over lunchtime. Nick has taken the time to follow up with me after the purchase and I have never been so happy about a car purchase ever!!!! If you want a great experience purchasing a car with people you can trust, go to Westside and find Nick Reynolds 952-377-4100 You won't regret it. More

My husband and I talked with Jim Southwell about desiring a newer, used vehicle. We considered a Passat and a Tiguan. Jim helped us by allowing me to test drive both models. He answered our questions abou a newer, used vehicle. We considered a Passat and a Tiguan. Jim helped us by allowing me to test drive both models. He answered our questions about the functionality of both types of cars, what their unique features were, etc. We also visited the auto show in the Twin Cities, which helped us finalize our decision to purchase a Tiguan. We returned to Westside and asked Jim to keep an eye open for a newer, used Tiguan with specific colors and interior in mind. Jim called us approx. 2 - 2 1/2 weeks later letting us know that the exact car we requested was coming in. He also said he would call us as soon as it did. When it arrived, we checked it over, took it for a test drive, and decided to purchase it. Jim was very professional throughout the entire process. We felt comfortable and confident with our decision. Jim also went through many of the special features of the car, while we sat in it with him. He also made a follow-up call to us, asking if driving the car was going well and letting us know that we can call him anytime to ask questions about the car. Excellent service!! More

Looking for a very hard to find VW Passat wagon, Helton and Gervona were great to deal with. I LOVE my car and know I got a great deal! and Gervona were great to deal with. I LOVE my car and know I got a great deal! More

I bought my Passat from Chris Smith 10 years ago & have absolutely LOVED it! Prior to that I also owned a Jetta which I enjoyed as well. After 10 years, and a problem free car, it was getting to the p have absolutely LOVED it! Prior to that I also owned a Jetta which I enjoyed as well. After 10 years, and a problem free car, it was getting to the point that little things here & there were needing some replacement. I called Chris before dropping my car at the service department to be looked over, knowing it was probably time for a new car. She met me when I arrived at the check-in & helped walk me through the service with Braden. They both were awesome. I was able to talk about options regarding possible repairs & leasing/ buying a new car depending on my repair issues. Chris was able to let me drive a brand new Passat for the day while my car was being looked at. I LOVED the new Passat I had for the day...I truly didn't want to bring it back for my older car. After getting a call mid day from service totaling up my minor repairs, I spoke further with Chris & decided to take advantage of your great spring leasing deals. She made the whole process worry free & easy. She went out of her way by stopping in on her day off to crunch numbers & let me know all of my options for a new car. I ended up with a new Passat with very reasonable lease payments that I adore! Chris Smith & Westside VW will remain my #1 favorite dealership once again. I've been telling everyone I know how wonderful my experience was. You guys are fantastic! More

When I purchased my car in the beginning of March I felt I had made an educated decision and knew exactly what I was agreeing to. I couldn't be more happy. Helton is an excellent Salesman and made me feel c I had made an educated decision and knew exactly what I was agreeing to. I couldn't be more happy. Helton is an excellent Salesman and made me feel completely comfortable. I was never rushed and didn't feel the slightest amount of pressure. I highly recommend Helton. Thank you Helton! More

This is one of the best Volkswagen dealerships in the nation for a reason. When the car I saw online was sold, Helton worked hard to find an option that would work for me and my budget. My entire buyin nation for a reason. When the car I saw online was sold, Helton worked hard to find an option that would work for me and my budget. My entire buying experience was a thrill, not to mention the car I'm driving. Great customer experience, great people, and great cars....what more can you ask for? I would recommend Luther Westside Volkswagen to anyone. More