Luther Westside Volkswagen

Awesome experience! Smooth and hassle free! Helton was such a pleasure to work with! He took care of us and really cared! THANK YOU for making this the best car buying experience EVER!! All around frie such a pleasure to work with! He took care of us and really cared! THANK YOU for making this the best car buying experience EVER!! All around friendly environment! No negotiating just simply shopping for what you want! My first VW and Must say we will be VW owners for life! Happy with the service, the car, the warranty and the price!! More

I would have to be perfectly honest and say that our dealing with Luther Westside Volkswagen and and Helton Cerqueira was the best car buying experience in my lifetime. Helton was terrific and did ever dealing with Luther Westside Volkswagen and and Helton Cerqueira was the best car buying experience in my lifetime. Helton was terrific and did everything possible to make this large purchase experience enjoyable. More

Rich was great. My Wife and I went to check out cars at Luther Westside VW. I forgot that Rich Meredyk worked there as he and I go way back (high school) but hadn't seen each other in many years. I told Luther Westside VW. I forgot that Rich Meredyk worked there as he and I go way back (high school) but hadn't seen each other in many years. I told Rich repeatedly throughout the experience that his professionalism was unmatched as we had dealt with several sales people from multiple dealerships (AND this was not just because I knew him and considered him a friend). I was truly impressed with his service period. Rich delivered no pressure sales, he was down to earth - transparent - candid, and was committed to helping my wife and I find the RIGHT car for us. This even involved a last minute change of plans on our part (ultimately deciding to go with a less expensive car) and Rich went with it…no worries. There was even a genuine sense that Rich was content knowing that we had made a wise financial decision. I strongly recommend that others visit Rich at Luther Westside VW. More

Gervona was great and was able to answer all of my questions. I was an out-of-town customer and she worked with me via phone/email to get the best deal possible for my trade-in, and then honored that questions. I was an out-of-town customer and she worked with me via phone/email to get the best deal possible for my trade-in, and then honored that deal when I finally arrived in the Twin Cities. She knows what she is talking about and goes about her "business" in a very professional manner. Highly recommended!!! More

Brian was so helpful! I knew the car I wanted before I came in - I saw it on the Internet. Brian showed me the features of the car, gave us the keys for a test drive and answered all my questions. I app came in - I saw it on the Internet. Brian showed me the features of the car, gave us the keys for a test drive and answered all my questions. I appreciated his demeanor and the fact that he talked directly to me and not just to my husband. He made the process easy! Brian in the business office explained everything to me and answered all my questions. He also listened to what I needed to do for financing and worked to get me the best deal. I appreciated his work, and insight. Thank you!!! More

**Update. After all errors described in this review I went to pick up my vehicle. I was told a runner had "scuffed" the rear bumper in the lot. In fact the car was in an accident, and only when I deman went to pick up my vehicle. I was told a runner had "scuffed" the rear bumper in the lot. In fact the car was in an accident, and only when I demanded to see the "scuff" did I find the rear bumper patched, primed, and taped to be painted - all without informing me or getting authorization! Obviously they were not going to tell me the car was damaged - EXTREMELY shady, and downright sad for a car-lover*** I should start by stating that I purchase or lease a new vehicle every two years. I have had a lot of dealings with new car dealerships, and was impressed with the low pressure buying atmosphere at Luther Westside. Having done business at other Luther group locations, I had high expectations and was not disappointed with the sales process. After leasing a 2013 Jetta, I decided to have a spoiler installed at the same time as 30-60 day "check-up" service. I was told the car would be in and out on the same day, and given a loaner to use during the service. All good so far, but then the interesting things started to happen. I was contacted later that day and was told the wrong part was ordered and they did not have the spoiler on hand (the part was pre-ordered by the sales department 1 week prior to the appointment), and to stay in the dealer car for another day. The next day I was again contacted by sales and informed that the spoiler was not received overnight like they planned and to stay in the loaner for another day... this occured for several days, with the excuses changing only slightly. After six days in the loaner I informed the service rep that I was going out of town on a road trip and would be in later in the day to get my car and if the spoiler was not on to just cancel the service order and I would just go elsewhere when I returned home. Only then was I told that the spoiler was on, but was put on incorrectly and needed to be reinstalled. Shocked that a week later the car was still not done, I picked it up, went on my trip, and it was picked up by the dealership on the following Monday to be fixed properly. I was again provided a loaner, and told the car would be back later in the day or the next. 3 days later I was contacted and told the work was done perfectly this time and inspected/approved by a service manager. In fact the spoiler was not reinstalled - they just tried to add more adhesive to hold down the unattached portion. The same errors were still visible but now accompanied by excess glue along the edges. The work was sloppy, not what I would expect of an established dealership, and certainly would not pass any sort of quality inspection - which a manager obviously never completed. Finally having enough, I told the service rep that had been communicating with me that the spoiler needed to be removed and I would go elsewhere for the work. Of course he tried to let me have them install it a 3rd time, which I declined. The removal took 3 additional days, and when I finally went to pick up the car and get a refund I was told that they could not refund the credit card I paid with, that would instead mail me a check. I refused to take my car back until I get the check; if I have learned anything through this ordeal it is not to trust the word of Westside service. What sort of business today cannot process a refund and must cut you a check? I suspect that the refund issue has to do with the service statistics for dealership ratings, but it still not acceptable. Luther Westside is less than a quarter mile away from my home, but given the difficulty they had with a simple spoiler install I will not be trusting them to service my car in the future. In short, save yourself the headache and go elsewhere. More

Came in with a nail in my tire without an appointment. Came in with a nail in my tire without an appointment. Received upfront pricing and approximate time needed. Great facility to wait for a repair. E Came in with a nail in my tire without an appointment. Received upfront pricing and approximate time needed. Great facility to wait for a repair. Everyting worked out great. Very Happy More

Had my 20,000 mile service down. Was covered under warranty. They called me ahead of time to schedule my appointment and kept me updated of the progress while it was being serviced. warranty. They called me ahead of time to schedule my appointment and kept me updated of the progress while it was being serviced. More

It is very simple. I would not even consider going to any other auto dealer to purchase a new car. I miss Jim Baldwin, but wish him the best in his new position. any other auto dealer to purchase a new car. I miss Jim Baldwin, but wish him the best in his new position. More

Luther Westside is the worst company I have ever had the displeasure working with. I bought a 2012 Routan and 3 days after I noticed the CD player was not functioning correctly. I returned to the dealers displeasure working with. I bought a 2012 Routan and 3 days after I noticed the CD player was not functioning correctly. I returned to the dealership to have it examined and they also found the CD player to be defective. They replaced the CD player with the same model and the exact same problem was happening. At this point, they started ignoring me. My calls were ignored and even an extra visit to speak with a manager was a waste of time. I was promised a phone call the next day with a solution, never heard back. Turns out, ALL of the CD players of that model are defective. (they cut out the beginning of tracks) Luther Westside was ignoring me because they didn’t want to admit they were all garbage. I visited Burnsville Luther and they ALSO found it to be defective. I filed a complaint with VW of America and after they sent a case manager to investigate, Westside Luther told them that is was MY fault because I was listening to illegally burned CD’s. THAT IS A LIE! The service advisor and the mechanic BOTH watched me use legal CD’s (which I purchased off Amazon) to demonstrate the defect. After they told VW of America those lies, I was branded as a liar trying to take advantage of them. So after 2 VW dealerships found it to be defective, they STILL would not replace the CD player they sold me. After 6 MONTHS of arguing with this terrible company, I had no choice but to file a lawsuit. STAY AWAY FROM LUTHER WESTSIDE! TERRIBLE COMPANY!!! More