Luther Westside Volkswagen

Dave was very easy to work with! He made sure I got everything I wanted. He also made sure my first service appointment was set up before I left. everything I wanted. He also made sure my first service appointment was set up before I left. More

While the process was not as easy as I hoped, the sales and finance people worked with me- I got my car and am loving it! and finance people worked with me- I got my car and am loving it! More

Bobby far exceeded the customer service expectations. I came in looking for a used VW Tiguan, and Bobby was extremely helpful in finding the perfect selection. He is very knowledgeable, patient, friendly, came in looking for a used VW Tiguan, and Bobby was extremely helpful in finding the perfect selection. He is very knowledgeable, patient, friendly, and very easy going. Even though I'm deaf and I had my 3 years old grand-daughter with me at the time of the vehicle purchase, Bobby took his time and provided us with a great selling experience. I will absolutely recommend Bobby to all my family and friends. Thanks Bobby! More

jim was very professional. went out of his why to help. the car was very clean and came with carfax. jim got me a oil change that service department missed. on used volkwagens save your self time , westsid the car was very clean and came with carfax. jim got me a oil change that service department missed. on used volkwagens save your self time , westside prices cant be beat. More

I first met our sales guy, Bobby, a few months ago when I was tire-kicking and went to look at an older Honda Odyssey they had on the lot for cheap. I didn't like it, but I really liked Bobby's personality. was tire-kicking and went to look at an older Honda Odyssey they had on the lot for cheap. I didn't like it, but I really liked Bobby's personality. So when I went back to check out the Routans, I was glad to see that Bobby was there and ready to help. The no-haggle, no pressure model is such a pleasure and the whole staff were courteous and sweet to me and my family. My toddler and 1-year-old were free to sit in the used cars pretending to drive, or hang out and watch TV and play with toys while we got the paperwork in order and everyone was very sweet to them. The Used Car side could use a few more toys to entertain kids during the car-buying process, but at least they try to get you through it as quickly as possible. And the Service Dept. has many more amenities if we need to spend time there (we haven't yet, but their great reputation has us feeling confident that we'll be treated well). Now a quick review of the vehicle and why we're glad we bought it at Luther WestSide: When we were ready to get serious about buying a minivan, I did a ton of research and we test drove a few. The Town & Country had the most amenities but had poor handling. The Odyssey drives great and has some nice features but the used ones are still extremely expensive. I wasn't too optimistic about driving a Routan because it's built on a Town & Country platform and some reviews I read said that it was basically the same but with a "slightly firmer" suspension. I totally disagree - I found the Routan to be worlds better to drive than the Town & Country. It's stiff and European and feels like a million bucks. It is actually fun to drive - and my other vehicle is a BMW, so I love performance and handling. And with it's few little body tweaks and VW interior styling, it looks way nicer than the Town & Country as well. As for bang for the buck, it's really nicely appointed and we were able to get last year's model with under 20k miles for 4 grand less than a comparable Odyssey that was a year older and had about 40k miles. As for reliability, because it was a newer car and a Certified Used vehicle, we were basically covered bumper-to-bumper for another 4 years. We added a very affordable comprehensive plan so now we're covered for the next 8 years or up to 100k miles for about 20 bucks. That negates any possible concerns about reliability - right down to the Nav system, the DVD entertainment system, etc. - it's all covered. End of story. We feel like we got a no-worries, brand new vehicle for half price. More

Great experience! Michele was very helpful and able to get me the best deal. Really appreciated all of her help and would definitely come back because of the great experience I had. get me the best deal. Really appreciated all of her help and would definitely come back because of the great experience I had. More

My car hit an object on the freeway that required major mechanical repair including replacement of the transmission. The dealer got me into their service department promptly to assess the damage. Kale Ande mechanical repair including replacement of the transmission. The dealer got me into their service department promptly to assess the damage. Kale Anderson was a pleasure to work with, giving me regular updates on my car's progress. Upon receiving my car back after the repairs I found it in perfect condition. I couldn't be more pleased. Steve Hendricks, the general manager, offered me a loaner car when the car was towed into the dealership. I paid extra to have the car towed to Westside VW and am so glad I did. I will continue to do my automotive business at Westside VW. More

Steve was great to work with. Very responsive & knowledgeable about the VW product. He is one of the best people I have worked with in purchasing a new vehicle. All of the staff were great in handl knowledgeable about the VW product. He is one of the best people I have worked with in purchasing a new vehicle. All of the staff were great in handling the final details. More

I purchased a 2013 VW Jetta Hybrid from Westside. I had problems with my new car with less than 300 miles on it. When I went back to Carol Jean she owned my problem and did everything to make it right. Whi problems with my new car with less than 300 miles on it. When I went back to Carol Jean she owned my problem and did everything to make it right. While I am still unhappy with my car I am very happy with the service I received and the staff's eagerness to help. I would for sure go back if I am ever in the market for a VW. More

I came to this dealership a month ago with the intention of "just looking" at SUV's. I was met on the lot by Brian Trevino whom was friendly, funny, and extremely knowledgable about all the cars on the lot of "just looking" at SUV's. I was met on the lot by Brian Trevino whom was friendly, funny, and extremely knowledgable about all the cars on the lot and helped me to make a decision to buy a car in under two hours! I have grown up around cars my whole life, my parents own a mechanic shop, and I was astonished with the knowledge this sales associate had. I am a first time volkswagen owner, and to say I'm happy with my new vehicle is an understatement. Brian helped me make the right decision and found an SUV that was the exact right fit for me. I can not give enough praise to Brian, he changed my view on buying a car from a dealership and changed me over to Volkswagen. More