Luther Westside Volkswagen

Answered all my questions was very helpful with everything. Paperwork and the trade in went very smoothly and very fast. Had the car clean and ready to go before I left everything. Paperwork and the trade in went very smoothly and very fast. Had the car clean and ready to go before I left More

Carol Jean is the best. Friendly, knowledgeable, and professional. We ended up with the perfect car for us. I wish we could buy a car from her every month. professional. We ended up with the perfect car for us. I wish we could buy a car from her every month. More

This review is for the purchase of a used vehicle, I researched for about 6 weeks before deciding on a Fiesta hatchback in SES trim and looked online for available vehicles. Most of the vehicles I found researched for about 6 weeks before deciding on a Fiesta hatchback in SES trim and looked online for available vehicles. Most of the vehicles I found advertised ranged in the $12,500 to $15,000 range depending on the trim level and I was able to find 3 contenders in a 150 mile radius from my home. I contacted a couple of dealers through their online interfaces to find out if the cars were still available. Helton Cerqueira from Luther contacted me and we set up a time for a test drive. I arrived at the dealership and was immediately greeted by a Luther associate and since Helton was busy with a walk in client he excused himself came to me and introduced himself and let me know he would be with me shortly. The Luther team stepped up and another associate took over working with the other customer and Helton showed me the car which we took for a test drive. Throughout the time with Helton there wasn't any hard sales pitch he genuinely was more interested in making sure the car was right for me and that I would be happy with it then trying to push me to buy it. I was satisfied with the test drive and liked the car but wasn't ready to buy without seeing other vehicles. One thing that actually worried me a bit was the price as it seemed too low compared to the other similarly equipped vehicles. Looking at the information online the Carfax was clean and the information Helton Shared with me about the previous owners along with the fact that the dealership had had this vehicle on their lot for a couple of months already help to allieviate that concern. I discussed the purchase with my Wife and decided to contact Helton to make sure it was still available which it was. Helton took a down payment over the phone to hold the vehicle for me and as it turned out the price of the vehicle was reduced overnight another $400.00 which made the deal even better. I already had financing so we just needed to make the final purchase. Luther worked directly with my Credit Union and the transaction went smoothly, I picked up the vehicle over the weekend. All in all the experience was great, no pressure to buy, interested in what I wanted and not what they had to sell, offered financing, took care of all the details, great pricing ($2400 less than the next closest) , super sales person in Helton and I would definitely use them again for a purchase. More

Helton goes above and beyond for his customers! My dad brought an Audi A3 from him a couple of months ago and when I decided to buy a car I was on the lookout for a Rabbit. My dad emailed Helton to let hi brought an Audi A3 from him a couple of months ago and when I decided to buy a car I was on the lookout for a Rabbit. My dad emailed Helton to let him know and a couple of weeks later he emailed us with exactly what we were looking for. I took it for a test drive and Helton was extremely knowledgeable, friendly and professional. I decided to buy the car and had an overall excellent experience from start to finish. I also want to mention that in the process of buying the Rabbit, I was driving my dad's Audi and got into a minor accident in a parking lot. I felt so terrible and wasn't sure where to take the car for repairs. I decided to call Helton for some advice and he called me back right away - later on a Sunday night! The next day he provided me with some names and numbers and called to check-in. I don't know what I would've done without his assistance. I will continue to work with Helton for as long as he is around and will refer all my friends as well. I am really appreciative for all that he has done. More

This was my first time purchasing a new vehicle and I wasn't exactly sure what to expect. Gervona was very friendly and helped me find exactly what I was looking for. Finding and purchasing a car was fas wasn't exactly sure what to expect. Gervona was very friendly and helped me find exactly what I was looking for. Finding and purchasing a car was fast and easy. I look forward to keeping my business with them for a long time. More

Was looking for a great used or new vehicle, found exactly what I wanted at Westside VW. Joe Freund was awesome to work with, no BS, just sold me what I wanted. A great buying experience for someone exactly what I wanted at Westside VW. Joe Freund was awesome to work with, no BS, just sold me what I wanted. A great buying experience for someone who hasn't owned a car in 10+ years. Thanks Westside VW! More

I purchased my vehicle from another Volkswagen dealership out of state but needed my 20,000 mile maintenance service and they treated me with excellent customer service as if I bought the vehicle from them. out of state but needed my 20,000 mile maintenance service and they treated me with excellent customer service as if I bought the vehicle from them. Fantastic. More

Excellent experience - very friendly & professional staff, helpful, courteous, no pressure. Tammy worked very hard and was extremely professional to work with - without her follow-up communication, I staff, helpful, courteous, no pressure. Tammy worked very hard and was extremely professional to work with - without her follow-up communication, I may not have found the vehicle I ended up purchasing. Tom was also very helpful and very fair with pricing. Steve was also very cordial, professional, and provided a thorough, yet very user-friendly, tutorial on vehicle operation. Very positive overall experience. More

Christine was very easy to work with. Quick, listened, and was just fun to be with. I strongly recommend her as a sales consultant. Chad in the finance department was friendly, low pressure, and got the and was just fun to be with. I strongly recommend her as a sales consultant. Chad in the finance department was friendly, low pressure, and got the job done quickly. More

We had a very positive experience buying two cars through Gervona at Westside. She was so friendly, prompt, and worked hard to put great deals together for both me and my husband. We bought a Audi A6 and a Gervona at Westside. She was so friendly, prompt, and worked hard to put great deals together for both me and my husband. We bought a Audi A6 and a Touareg and are very happy with our new vehicles. The whole process was so easy and we got what we wanted and more! Thanks for all the help! We highly recommend buying from Westside VW. More