Luther Westside Volkswagen

I had recently purchased a used vehicle from Luther Westside VW and was impressed with Jim Southwell. He made the transaction as smooth as possible and was great to work with. We later purchased a ne Westside VW and was impressed with Jim Southwell. He made the transaction as smooth as possible and was great to work with. We later purchased a new vehicle, a VW Jetta and requested to work with Jim again even though he normally deals with used vehicles. He worked with us and got us the exact car we were looking for and went out of his way to get the color we wanted. We are very happy with our purchase and I would definitely shop at Luther Westside VW again. More

My experience was wonderful. Right after Christmas, my car was totaled after a drunk driver hit my car while it was parked. I live in Iowa and my car is my everything. So when this happened, I was stuck t car was totaled after a drunk driver hit my car while it was parked. I live in Iowa and my car is my everything. So when this happened, I was stuck trying to find a car. I had a 2001 Volks Jetta that was very basic so anything better than my old car would be great. I started looking online and I found Luther West side since It was by my moms work and she said they have a great selection. I live in Stillwater so the trip was a little bit long but when I drove in, I was impressed with the layout of the cars and how the dealership was. My mom and I went online to see what they had for cars and I did find a few that I liked. In my head, I was just looking what is out their. Rick was the first one to come up to me and he was very helpful and patient. I printed out cars that I liked and we went around and showed me. I printed out a car that was on the lot that even he didn't know he had it on inventory. It took me a week to say 'yes' to that car but when I called to tell him the news...it was sold. The next day my mom called and it was back on the lot. I was so excited that I knew it was the car for me. One thing that I didn't really like was the day I went in the dealership to purchase the car, they were very quick and fast. They seemed like they wanted to do the paperwork then say goodbye then grab another person. Seemed they just wanted money and you to sign the car away. Other than that, until that last 20 minutes, it was great. It was easy and smooth from the beginning until the end. More

Kader was informative, friendly, and looking out for our best interest. He even gave us baby name recommendations - which we thoroughly enjoyed since we are expecting. The whole sales experience was hassle best interest. He even gave us baby name recommendations - which we thoroughly enjoyed since we are expecting. The whole sales experience was hassle free and actually quite fun. I've never experienced that buying cars in the past. I would recommend Luther Westside to anyone. Thank you for a wonderful experience - we are excited for our new purchase! More

Extremely negative experience working with Rich. Poor communication for a deal that spanned multiple days and he has a very poor attitude. He can be snide, condescending and short with customers. When an communication for a deal that spanned multiple days and he has a very poor attitude. He can be snide, condescending and short with customers. When an issue arose after the sale his flat response was "there's nothing I can do" and that was it. Extremely terrible experience with him. More

Went above and beyond my expectations. Always has taken very good care of us with all of our needs regarding out vehicle. We have and will always recommend Luther West Side VW to family and friends. very good care of us with all of our needs regarding out vehicle. We have and will always recommend Luther West Side VW to family and friends. More

Doug was a terrific sales person. I came in telling him what I could do and within 5 minutes we had the car on the test drive and I bought it. I am so very happy with my new car. They made my first purchas what I could do and within 5 minutes we had the car on the test drive and I bought it. I am so very happy with my new car. They made my first purchase very easy and simple. I will be going back. Doug THANK YOU. More

Jim was very knowledgeable and answered all of my questions. In my opinion he "went the extra mile". I feel that I was treated respectfully and got a good deal. questions. In my opinion he "went the extra mile". I feel that I was treated respectfully and got a good deal. More

Excellent service ,very pleasant to work with. He made the whole process easy. There was no pressure. I will recommend the dealership to friends & family. the whole process easy. There was no pressure. I will recommend the dealership to friends & family. More

AMAZING. So friendly, safe and excellent staff to work with. They all care about their customers and want to make you happy. HIGHLY recommend! Very clean environment. with. They all care about their customers and want to make you happy. HIGHLY recommend! Very clean environment. More

I want to thank Kader Elouardighi for impeccable customer service. As a single female I was a little intimidated about buying a car as I know little to nothing about cars. Kader went above and beyond my expe service. As a single female I was a little intimidated about buying a car as I know little to nothing about cars. Kader went above and beyond my expectations in my car buying experience and made me feel confident and worry-free. I could not be more pleased at the service he provided to make sure I was taken care of. Thank you for being a true example of knowing what customer service is and offering great value! I love my new car!!! More