Luther Westside Volkswagen

Our Experience with Luther Westside VW & Brian Trevino I have been in financial sales for over 38 years. My wife and I have dealt with Brian in the selection and purchase of our second VW Passot.. This w I have been in financial sales for over 38 years. My wife and I have dealt with Brian in the selection and purchase of our second VW Passot.. This was our 13th car purchase together. Brian was a true professional. Everything he said was accurate and true. It was a pure delight to work with Brian. He made the experience a wonderful experience which I would recommend to anyone. When we came to pick up our new car at delivery, we learned more about our existing Passot than we ever knew previously! Brian Trevino is a real pro! More

Good No-Pressure Purchase Worked with me professionally and in my time frame. Good communication regarding available models and equipment and pricing. Helped solve problem of r Worked with me professionally and in my time frame. Good communication regarding available models and equipment and pricing. Helped solve problem of retrieving Auto Show Voucher. More

Buying the car Pleasant and satisfactory experience with Luther west side dealership. I just bought car yesterday and very enjoying the car.i pay fair price for the Pleasant and satisfactory experience with Luther west side dealership. I just bought car yesterday and very enjoying the car.i pay fair price for the quality. More

Awesome Car Buying Experience I needed a new vehicle and was nervous about the car shopping experience. Bobby and the financing department made the experience easy and quite pleasa I needed a new vehicle and was nervous about the car shopping experience. Bobby and the financing department made the experience easy and quite pleasant. I feel great about my purchase and love my car! More

Outstanding service Dave was amazingly helpful with my decision to buy a Volkswagen. There were no doubts or questions left unanswered about the 2012 Jetta I purchased. I Dave was amazingly helpful with my decision to buy a Volkswagen. There were no doubts or questions left unanswered about the 2012 Jetta I purchased. I love my car! More

Better than Expected Experience My husband and I went in to look at a 2014 Volkswagen as a potential used car and purchased the car same day. Rick Larch, our salesman was very knowle My husband and I went in to look at a 2014 Volkswagen as a potential used car and purchased the car same day. Rick Larch, our salesman was very knowledgeable about the car, the process in purchasing, gave us an above average deal on the trade in and worked with us on the price of the used car as best he was able. Craig Erickson in financing helped us further by moving the process along. Rick has followed up via e-mail and a phone call to ensure satisfaction with the purchase. He even set up the next service appointment. My sincere thanks to Luther Westside Volkswagen and particularly Rick Larch for the better than expected experience. More

Poor customer service My wife and I stopped by your used car building yesterday in hopes of test driving two Touareg's. Specifically, I saw two (09 TDI and a 12) online tha My wife and I stopped by your used car building yesterday in hopes of test driving two Touareg's. Specifically, I saw two (09 TDI and a 12) online that I wanted to see if they would fit what we are looking for. Bobby' met us at the door and offered to help. In conversing with him, I told him what I wanted to look at. He questioned why I would want a TDI. I again told him that we are looking at a bunch of cars and wanted to compare the VW to the others. Well he got the keys to a 10 (not sure why he picked that year) and led us out to the lot to look at it. We sat in it, no offer to take it for a drive was given. I asked about the 11's, two were park right next to it. I said I would like to drive one. He seemed a bit miffed with that request, but took my license and went in search of keys. After standing outside in the cold for a few minutes, my wife and I wondered where he was, talked about his general attitude and decided it was time to leave. So we went in in search of my DL. I found Bobby in a heated argument/debate with two other sales people, my license was on the women’s desk (one of the sales people in the argument/debate). So I reached in front of him to grab my DL, not one of the three sales people acknowledge me. So I walked out the door, leaving them to whatever discussion was more important than selling us a car. Bobby is a shining example of why people look down at used car sales people and I would expect more for a dealership such as Luther. I guess we need to take our cash elsewhere and scratch VW off the list of potential candidates of replacement vehicle. More

Helton Cerqueira is the BEST! My sister and I had visited a few car dealerships looking for a used vehicle after I had totaled my other vehicle in an accident, before visiting Luth My sister and I had visited a few car dealerships looking for a used vehicle after I had totaled my other vehicle in an accident, before visiting Luther Westside in February. Helton Cerqueira at Luther Westside in St. Louis Park was the ONLY salesperson that I felt went above and beyond for me. Earlier is my buying process, I experienced pushy salespeople who ultimately made me feel pressured and very uncomfortable. Helton was the complete opposite! His laid-back yet professional demeanor was a breath of fresh air. He was exactly what I wanted in a salesperson – genuine, honest, and knowledgeable. He happily had me test drive over 5 vehicles, stayed within my price range, and made me feel like he wasn’t there just to make a sale. Even when I told Helton that I had to think everything through and come back tomorrow, he remained laid-back and non-aggressive. Obviously, I came back the next day and purchased my VW Jetta from Helton - I love it! I waited a few months to write this review because I wanted to include my follow-up experience. Helton held his word! He has followed-up with everything he had promised, helped schedule my service appointment for a few months out (oil change), and checked-in to make sure I was enjoying my vehicle. Truth be told… If I ever buy another car, I’m buying it from Helton. More

Tom and Gervona were excellent to work with and I would highly recommend Luther Westside VW to all friends and family as I've always been well taken care of. highly recommend Luther Westside VW to all friends and family as I've always been well taken care of. More

Amazing Service I walked in to buy a car that I found on their website and I was amazed with the service. I was treated great; my sales person asked me what I was lo I walked in to buy a car that I found on their website and I was amazed with the service. I was treated great; my sales person asked me what I was looking for and then tried to find a car to fit my needs. It ended up that there were 3 different cars that were exactly what I was looking for. I live 2 hours away and the drive was well worth the effort. My locale VW dealer didn't even have one car that was close to what I wanted, and VW Westside had 4. That is great service with the amazing inventory to select form. More