Luther Westside Volkswagen

Incredible experience I was at the end of my lease with my 2012 VW Jetta. I stopped into the used car lot to see if they would buy it outright from VWCredit as opposed to I was at the end of my lease with my 2012 VW Jetta. I stopped into the used car lot to see if they would buy it outright from VWCredit as opposed to me just turning it in and paying the fees associated. Earlier in the evening I stopped down at a different establishment and was appalled at the number they gave me. Their level of service was definitely sub-par. With that, I immediately drove up to Westside and when I got to the lot I walked in and was greeted by Bobby Scala. Very professional and courteous, he sat me down and we discussed what I wanted to do. Once he understood the situation he went to his sales mgr and they talked for a bit. Not more than three minutes later and he came back and stated "we will buy it outright for you today." My jaw literally hit the floor...I couldn't believe what I was hearing. What really stood out to me was one thing Bobby said to me, "...sometimes you just need to do what is right." The way Bobby handled the whole situation was done in a very professional manner. He was great to talk with and ultimately made me feel at ease. I appreciate everything that he and his sales mgr did for me that evening. You guys are really a class act. Thank you again, you made a customer for life. More

Honest VW Dealership I was able to get all my needs met all one one day at this dealership. Thanks for working around my schedule and wants. I would highly recommend at th I was able to get all my needs met all one one day at this dealership. Thanks for working around my schedule and wants. I would highly recommend at the least checking out their website and talking to a representative, or talking to a representative in person. Second car I have bought from a Luther. More

No pressure sales We were looking for a used car with low miles on a low budget. We stopped in here after being recommended by friends. They had several options in our We were looking for a used car with low miles on a low budget. We stopped in here after being recommended by friends. They had several options in our budget with well under 100K miles. Everyone we worked with were great. We felt no pressure and were treated like we just bought $50,000 car, not one under $10,000. I would highly recommend. More

Excellent Used Car Buying Process Helton did a great job understanding my needs and showed a tremendous knowledge of the product set. I truly appreciated his follow up and willingness Helton did a great job understanding my needs and showed a tremendous knowledge of the product set. I truly appreciated his follow up and willingness to stick with me as I worked to find just the right car for me. More

Friendly staff and great experience Kurt Bublitz was very helpful finding and taking the time to show me all the latest features on my new 2015 TDI Golf. This is the 8th VW I've owned an Kurt Bublitz was very helpful finding and taking the time to show me all the latest features on my new 2015 TDI Golf. This is the 8th VW I've owned and so far this was the easiest, least stressful time spent at a dealership. I would strongly recommend Luther VW to anyone looking for a great deal and friendly staff. More

Good Experience I'm writing this review largely because I recently had a terrible experience at a different car dealership and it made me appreciate Luther so much mo I'm writing this review largely because I recently had a terrible experience at a different car dealership and it made me appreciate Luther so much more. I was initially taken aback by the no-negotiation price scheme, but in the end, I think it makes for a better experience for both the salesperson and the buyer, even if the dealership is able to take a bigger profit. Helton did a great job addressing my concerns and taking a look at the car before I came (I was coming from out of town), was open and honest about a problem he found and agreed to fix it before I arrived. Likewise, when a small part failed, soon after getting the car home, he arranged to have a new part mailed to me. It was a good experience and much better than so many other places. More

Quick, pressure-free, & enjoyable experience We worked with Gervona who educated us on the VW brand as we have had Honda vehicles our entire life. She was excited, knowledgable, & very accommodat We worked with Gervona who educated us on the VW brand as we have had Honda vehicles our entire life. She was excited, knowledgable, & very accommodating to make sure we knew everything before deciding on a car to purchase. We went into the day thinking we would have to get a used car and ended up buying a new car due to the amazing promotions that they were having during that time. Everyone we worked with on the day of the purchase was friendly, easy-going, and always made us feel at ease if we had any questions. I can't imagine going to any other dealership for future purchases… I am happy to say that we will be a VW household from now on. Thank you, Gervona, for such a great car buying experience! More

Easy, Fun, Pressure-free Experience Christina was great to work with and this was such a low-key, easy process. I didn't feel pressured into anything and still got a great product. Wou Christina was great to work with and this was such a low-key, easy process. I didn't feel pressured into anything and still got a great product. Would recommend her and this dealership for sure! More

Excellent Overall Bobby Scala Is a true professional. I called Bobby in the afternoon and told him that Id be checking out vehicle and that same day he was all set with Bobby Scala Is a true professional. I called Bobby in the afternoon and told him that Id be checking out vehicle and that same day he was all set with the proper car, great personality and demeanor. More

Consummate Professional I have never purchased a used car from a dealership and Bobby Scala really was the ultimate professional. He was always telling me all perspectives an I have never purchased a used car from a dealership and Bobby Scala really was the ultimate professional. He was always telling me all perspectives and letting me make an informed decision. No pressure sales pitch. When things needed to be done to the car, Bobby quickly took care of them and always answered the phone! His goal was my satisfaction. I look forward to buying more vehicles from Bobby and already passed along his name to colleagues. More