Luther Westside Volkswagen

My Childhood Dream came true When I got into my accident a little over a month ago (in a car that wasn't a VW) I never thought I would be at a Volkswagen Beetle dealership. I jus When I got into my accident a little over a month ago (in a car that wasn't a VW) I never thought I would be at a Volkswagen Beetle dealership. I just went to look at Beetles Rich met me in the parking lot and showed me the HERBIE Beetle on the lot. It was a Tuesday evening and planned to visit a couple more dealerships the next day. When I went to test drive other vehicles I told my wife that if I found something that made me as giddy as the VW Beetle did I would purchase it.... Well I didn't find anything. We went back to VW and I test drove the HERBIE Beetle again, I was in LOVE with it. It fit me and my personality and Rich was great with us and making sure it was all that I wanted. I have wanted one of these since the late 70's (my mom was very happy that I got the car of my childhood) and now I have one Thank you Rich. More

Pathetic after Sales Customer Service I bought a vehicle from this dealership couple of weeks back and worked with Doug Karnuth. I was told the vehicle has been serviced and good to go. Th I bought a vehicle from this dealership couple of weeks back and worked with Doug Karnuth. I was told the vehicle has been serviced and good to go. There were few issues that I identified and Doug agreed to take care of those. The driver side view mirror was broken and he replaced it. After driving the vehicle home, I noticed the driver side mirror was shaking while driving. I told Doug and he asked me to talk to Service. When I took the vehicle to service they ordered the part and it took almost 2 weeks to just get the mirror. In this mean time I called Doug and he refused to answer my call that he is very busy with sales and cant talk to me. It even got to a point where he was shouting that dont ask me about the part and talk to Parts department. And the Parts department kept asking me to talk to your sales person. This was horrible experience. All he needed to do was just follow up on the part and get the service scheduled. I appreciate Rick from service stepping in and taking care of what Doug was supposed to do. Bottom line, I will never buy from this dealership EVER AGAIN!! More

My great experience with Luther Westside Volkswagen I had such a great experience at this dealership, very friendly and knowlageble staff. Never felt pressured, and they completely worked with my budget I had such a great experience at this dealership, very friendly and knowlageble staff. Never felt pressured, and they completely worked with my budget. I would recommend anyone if they are in the market for a Volkswagen come HERE! Hand down, thanks again Helton. More

2013 Used Tiguan Purchase I worked with Kader on purchasing a used 2013 Tiguan. The buying process was very smooth and hassle free. Kader even set up my bluetooth before I le I worked with Kader on purchasing a used 2013 Tiguan. The buying process was very smooth and hassle free. Kader even set up my bluetooth before I left the lot. Great customer sevice! More

Westside VW is now my auto home I walked in and walked out with the car that I was looking to purchase with all the assistance that I required, without the pressure that I did not ne I walked in and walked out with the car that I was looking to purchase with all the assistance that I required, without the pressure that I did not need. People here at Westside VW are knowledgeable and Nice. Westside VW is now my Auto Home. Elvis A Maplewood MN More

2015 Golf TDi Purchase I had been waiting for the 2015 new models to arrive, replacing a 2000 TDi that treated us very well. When the date was announced I put down a deposit I had been waiting for the 2015 new models to arrive, replacing a 2000 TDi that treated us very well. When the date was announced I put down a deposit for the new car. That car was taking a long time to arrive so when a similar car became available (correct color, manual, next level options) Jim worked with us to move into that one instead of waiting it out for the one on order. We knew what we wanted and final got it. Everyone we worked with was fantastic. We never even saw the car until the day we arrived to pick it up, ready to go after a short period of paperwork. Jim was very responsive to my impatience and helped every step of the way. Looking forward to another 15 years with the new car. More

I'm coming back. Kader, was a cool, no pressure salesman who programmed my iPhone into the computer/radio while I was driving him back to the dealership. Love the CC( Kader, was a cool, no pressure salesman who programmed my iPhone into the computer/radio while I was driving him back to the dealership. Love the CC(used '12) and when I came in for my first service Craig was very informative about a few things I didn't know(especially the importance of letting my CC idle for a few minutes after use). This is the best I've ever been treated in a car store. More

Bought a 2012 VW Jetta SE! Came in to check out the selection of Jetta's and on my second visit we bought a 2012 VW Jetta at a fair value price. Really like the large selection Came in to check out the selection of Jetta's and on my second visit we bought a 2012 VW Jetta at a fair value price. Really like the large selection of certified cars to choose from. Worked with both Vince McDonald and Richard Larch and we couldn't be happier with the customer service we got from both of them. They were both super friendly and didn't pressure us into a sale. They were open to answering any questions we had and helped walk us through buying a used car. Highly recommend these two sales consultants! More

Somehow fell through the cracks I came in for my no cost 10,000 mile service and was told it would be 1 1/2 to 2 hours. At 2 hours, after the service people kept coming in to get ot I came in for my no cost 10,000 mile service and was told it would be 1 1/2 to 2 hours. At 2 hours, after the service people kept coming in to get other customers, I started to wonder if there was something wrong with the car. At 2:45, I went up to the counter to inquire and she said "Oh, it is done" They never came to tell me that it was finished. I was miffed at the waste of my time. When I got into my car to leave, it was very warm from the sun, I just wonder how long it was out there, finished and no one came to get me! More

was a great time i had a great time buying car here Helton is a very nice person find me the best deal and the car that i was locking for i recommend this dealer and i had a great time buying car here Helton is a very nice person find me the best deal and the car that i was locking for i recommend this dealer and look for Helton he will get you the best price on any car you want More