Luther Westside Volkswagen

2015 Chevy Tahoe purchase with a trade I contracted Vince via the cars.com web site. I got a reply in the morning. I sent in pics of my trade and the vin off my trade. The response was re I contracted Vince via the cars.com web site. I got a reply in the morning. I sent in pics of my trade and the vin off my trade. The response was really fast. I contacted 5 other dealers in the same day. Very few responded as fast. These guys were fast and the cost was perfect. They gave me what I wanted on the trade and the deal was closed quickly and efficiently. My hat is off to Vince the sales guy and the whole team. Fair price, fair trade value, fast service = happy client! More

Effecient and reliable Fast and effecient process. Whole staff was helpful and knowledgeable. I had attempted to receive the same service from BMW of Bloomington, they cou Fast and effecient process. Whole staff was helpful and knowledgeable. I had attempted to receive the same service from BMW of Bloomington, they couldn't even screw on my license appropriately (really happened). If anyone needs their car serviced, then I would highly recomment visiting this location. More

Wonderful experience Bought a 2015 Golf TDI SE last Saturday. Maura was a delight to work with. Everyone there made the car-buying experience a pleasure. We had a specific Bought a 2015 Golf TDI SE last Saturday. Maura was a delight to work with. Everyone there made the car-buying experience a pleasure. We had a specific need - the car needed to be able to carry a double bass - and we were allowed to try it in different models. More

Great experience- no pressure! Working with Maura was great! She was extremely professional and did not pressure me in any way throughout the whole process. I often dread the car-bu Working with Maura was great! She was extremely professional and did not pressure me in any way throughout the whole process. I often dread the car-buying process, but I cannot complain about any part of the leasing process I went through. More

Excellent Needed a vehicle in short order and had work conflicts - Staff handled my requests by phone promptly - Was able to pick up my purchase at my convenien Needed a vehicle in short order and had work conflicts - Staff handled my requests by phone promptly - Was able to pick up my purchase at my convenience - Very Satisfied. More

Great Service I purchased a 2009 Volkswagen CC from Brendan Chamberlain in the used car department. He was easy to deal with and was vey helpful. Answered all the I purchased a 2009 Volkswagen CC from Brendan Chamberlain in the used car department. He was easy to deal with and was vey helpful. Answered all the questions that I had about my first car purchased. He was very informative and made the purchase process very easy. Overall he is just a great person to work with!! More

Why do I keep going there? My most recent visit (2/17/15) left me wondering - once again - why do I ever bother to take my Passat to this dealership. I've been going to Luther o My most recent visit (2/17/15) left me wondering - once again - why do I ever bother to take my Passat to this dealership. I've been going to Luther on and off for 7 years and this will be the last time. Simply put, the overall culture of this dealership has always been one of that we 'owe' them the business and they are doing us a favor. This last time, I needed a bulb replacement for a break light. I had my two small children with me on their day off from school (and my day off from work) - and so I had asked to wait and they said it would be about an hour. At 2hrs 45 minutes I finally heard an announcement and when I approached the counter they woman said "oh, I'm glad we finally found you" ... as if they had been paging me for ages. I had not left the showroom for one minute - not even to the bathroom - so please don't suggest otherwise. Then that woman was too busy, so she handed me off to another woman who could do nothing but ask for my money. No "how was your experience', no 'was everything to your satisfaction' ... in fact, they were also supposed to check a code on a check engine light so when I asked what the result was her only response was "oh, no one spoke with you?". So she then actually took the time to look at the paperwork and saw that my 'representative' was no longer in the building and went and got another service rep. Then HE came out, look at the paperwork and said; "so, what have they told you about the engine light?". Good lord, is this a well choreographed joke? And after all this - they charged me $50 for a lightbulb replacement. My wife had similar work done on her Hyundai last month at a Jiffy Lube for $16. So once again, I ask myself - why did I ever bother going here in the first place? I only blame myself ... More

Wonderful Service Helton treated me with respect, but was in no way patronizing. He was very up-front and honest, explaining exactly how Westside's pricing and sales Helton treated me with respect, but was in no way patronizing. He was very up-front and honest, explaining exactly how Westside's pricing and sales process works. I have bought many cars, new and used, in the last 30 years, from dealers and individuals, and Helton provided me with by far my best car-buying experience. He went the extra mile to make sure I was happy with every detail. In the relatively short time I interacted with him, I was very impressed with his character as well. He was very personable and fun to talk to. Thanks, Helton, for making it easy for me! Ed More

Easy experience If the thought of car shopping fills you with dread and you hate the feeling of being "sold to" or like someone's trying to pull one over on you, then If the thought of car shopping fills you with dread and you hate the feeling of being "sold to" or like someone's trying to pull one over on you, then this is the place for you. We had a very calm, laid back, easy experience at Luther Westside VW. Working with Maura was such a pleasure. We were able to gather information, test drive, and make decisions in deliberate manner, and never felt pressured. The process was very transparent and clear. I will definitely recommend to others and look forward to having our car serviced there as well. More

2012 VW Passat Helton was very attentive and I appreciated how observant he was. I like when representatives are observant and remember what you had told them in you Helton was very attentive and I appreciated how observant he was. I like when representatives are observant and remember what you had told them in your earlier conversations. This shows they are striving to provide excellent service and make the process more personable. I love my new car and am completely satisfied with the purchase. The only thing I wish Westside would do is offer a maintenance package for purchase. The limited warranty is nice but a coworker bought a Ford Escape and for $800, all his maintenance is covered completely for the length of his loan. It is an investment I would rather make than extending the limited warranty for 8 years. The Passat is fantastic value for the price. I hope the service department will be this good too. More