Luther Westside Volkswagen

Walked me through every step!! When I was trying to find a lease I called 7 dealerships to give myself options. I explained to every dealer that I am just graduating college and I h When I was trying to find a lease I called 7 dealerships to give myself options. I explained to every dealer that I am just graduating college and I have never had a car loan. Almost all of these dealerships disregarded my interest and would not take me seriously. Then I called Luther Westside Volkswagen and I spoke with Brad. He was willing to help walk me through every step from deciding what accessories I wanted to explaining every feature of the car. He also helped explain how I could get pre-approved on their website, helped me price out monthly payments with different cash down payment amounts, helped me understand what I was going to need in order to leave the dealership with a car. Literally helped me with everything! I would definitely encourage anyone looking to lease or purchase for the first time to go to Brad at Luther Westside Volkswagen. The one thing that stuck out the most to me through my leasing process was that Brad never pushed me into getting something I didn't want or couldn't afford, but instead he worked with me to find me exactly what I wanted, not just what was the best business. He still has continued to answer my questions as they have came up after I already have my car and followed up with me to make sure I loved my purchase! More

Couldn't have gone any smoother! This was my first time leasing a car so there was a lot to understand. Maura was super helpful through the whole process! She made things easy to un This was my first time leasing a car so there was a lot to understand. Maura was super helpful through the whole process! She made things easy to understand and answered every question with a straight answer. We went to other dealerships and looked at other cars to make sure we chose the right one, but Luther Westside was by far the most helpful and nicest. When we made our decision, Maura got us the exact vehicle we wanted and we couldn't be happier. Thank you! More

Friendly but Less than Honest I recently decided it was time to get something different. After reading every review I could find and quite literally memorizing the sales brochure, I recently decided it was time to get something different. After reading every review I could find and quite literally memorizing the sales brochure, I knew that Volkswagen's new GTI was going to be my next car. I purchased a car from Westside VW in the past and had such a great experience it only seemed natural to go back. Upon arrival, I was greeted promptly by someone at the front desk and introduced to a sales person without delay. I knew that I didn't just want any GTI but rather a very specific combination of color and options. Unfortunately the exact car wasn't available at Westside. There was one on the lot that came close but it had some issues after being used as a display vehicle at a recent event. While it was temping to compromise and close the deal, I decided I wanted the car to be exactly right. I asked my salesperson to investigate the possibility of having a car brought in from another dealership. The sales person left the room and reappeared a few minutes later. When he returned I was given the bad news: there weren't any cars like I wanted in the entire region. I accepted the fact my exact car was not possible and chose to compromise a little on exterior color. The sales person left again and reappeared with more bad news: there was a car that fit the new criteria but it was far away and not a realistic possibility. Our conversation seemed to keep finding its way back to the car on Westside's lot which I maintained I did not want. At this point I thought it best to table the conversation so I could take some time to think the situation over. The following morning I decided investigate whether or not certain variations of the GTI are as rare as was portrayed at Westside the night before. Within minutes on Cars.com I found a matching car listed under a different dealership. I could hardly believe it! I called that dealership immediately and they confirmed that the car was on their lot. I later found another example at another local dealership. Needless to say I did get the car I wanted but it was not purchased at Westside. As I called around I asked why these cars were not showing up in Volkswagen's inventory system. Multiple people reported that because the GTI is such a hot seller, dealerships just aren't willing to give them up in a trade with another dealership. Rather than risk a lost sale, some sales people simply tell their customers the cars don't exist. I confirmed both cars mentioned above as well as a third matching, locally-available GTI were visible in the system at the time of my visit to Westside. To anyone at Westside reading this review: How unfortunate that your dealership go from doing such an impressive job with my past purchase only to be caught in such dishonesty today. I recognize that losing a sale is not good for a business driven to some extent by sales. Think about this though: had the sales person been up-front with me with the whole 'GTI trade embargo' I would have more than likely bought the car elsewhere but would have been happy to have made Westside my go-to for maintenance, repairs, and accessories. I went and bought my car else where anyway but since your sales person was not honest with me, I will not be bringing my new GTI to Westside for service nor will I be purchasing any accessories there. That business is now going to the dealership that was honest and respectful of my wishes. More

Great car buying experience! I hadn't bought a car in years and was a little anxious. I had let the salesman, Brian Sommer, know I was coming in Friday to purchase the Tiguan I ha I hadn't bought a car in years and was a little anxious. I had let the salesman, Brian Sommer, know I was coming in Friday to purchase the Tiguan I had test driven. Not only did he have car detailed and gassed up, he also made sure it had all its keys and manual. I showed up and he already has my paperwork started. I traded in a car and the value was very fair and on the money for what Kelley Blue book had it at. The business manager, Angela, was very friendly, professional and didn't try to sell me something I didn't want or need. Brian spent a good twenty minutes completely walking me through the car and how everything worked. He even set up my Bluetooth for me! I will be recommending Westside VW and Brian to all my family and friends. It was such a wonderful experience! More

Problems on my home to Wisconsin. I picked up a piece of shrapnel in my tire, during my trip home to Wisconsin. Googled the nearest dealer, and found Luther Westside VW. They got me I picked up a piece of shrapnel in my tire, during my trip home to Wisconsin. Googled the nearest dealer, and found Luther Westside VW. They got me right in, found the leak, found my road hazard insurance and replaced the tire (it was in stock). Very helpful, friendly, and courteous. More

Very helpful salesman I had a great experience at Luther Westside. This was my very first purchase of a car in the US, and even though I was very confused at first, Helton I had a great experience at Luther Westside. This was my very first purchase of a car in the US, and even though I was very confused at first, Helton made it easy for me. He was very patient and kind, and showed me several cars. Also, he went through all the options and help me made a decision that was best for me. It was a fantastic experience. More

TREATED AS IF I WAS BUYING A BRAND NEW VEHICLE BEING 75 YRS. OLD, AND HAVE NEVER PURCHASED A VEHICLE OF ANY KIND IN THE METRO AREA, I WAS PLEASANTLY SURPRISED WHEN I PURCHASED A 12 YEAR OLD USED PI BEING 75 YRS. OLD, AND HAVE NEVER PURCHASED A VEHICLE OF ANY KIND IN THE METRO AREA, I WAS PLEASANTLY SURPRISED WHEN I PURCHASED A 12 YEAR OLD USED PICKUP TRUCK AND THAT I WAS GREETED AND TREATED LIKE I WAS PURCHASING A BRAND NEW ONE. EVERYONE IN THE ENTIRE DEALERSHIP WAS FRIENDLY THROUGH OUT MY VISIT. YOUR COMPLETE FACILITY, BOTH THE SALES AND SERVICE DEPT. IS VERY CLEAN AND SPOTLESS, INSIDE AND OUT. More

Customer Service Dream I walked up to the dealership and was immediately greeted by Helton. He informed me the car I was looking for had sold, but was more than willing to h I walked up to the dealership and was immediately greeted by Helton. He informed me the car I was looking for had sold, but was more than willing to help me find another option. He came up with a handful all while being incredibly friendly. I also dealt with the used car sales manager, Chris Palmer. Both were extreme gentlemen, polite, friendly, and I could not have been happier with my car buying experience. Every other dealer was stressful, Westside was a dream. A+ I will come here first every time I need a new car now. More

Expertise at its best Jim Southwell is the sales guy to see. I was selling my 3 Series 2 door sports car BMW that wasn't gonna fit my recent marriage. Needed a 4 door pract Jim Southwell is the sales guy to see. I was selling my 3 Series 2 door sports car BMW that wasn't gonna fit my recent marriage. Needed a 4 door practical fun car. Jim helped me try out a fully loaded CPO GTI he had an I almost immediately fell in love. We spent a lot of the time talking cars, and exchanged hobbies etc. All around good guy. When my wife showed up later to see it, he then washed her car for her as well! Small thing, but really nice. I have visited multiple times, one for service, another to test drive and once just to say hi and show him the current upgrades I had done. I plan to buy my next car from him. Also, my recent service appointment was nice as well. No complaints. More

purchased a new car Very happy with our experience at luther west side. Everything went smooth and problem free. Everyone there was friendly and we purchased the exact ca Very happy with our experience at luther west side. Everything went smooth and problem free. Everyone there was friendly and we purchased the exact car that we were looking for. Would recommend to anyone to give luther west side for buying a car. More