Luther Westside Volkswagen

They do not honor deals they agree to- Horrible Dealership I took my 70yr old father in law in to buy a truck as a celebration of his 1yr anniversary for his triple bypass heart surgery. We test drove a truck I took my 70yr old father in law in to buy a truck as a celebration of his 1yr anniversary for his triple bypass heart surgery. We test drove a truck late on Monday night. Noted the few issues with the truck, and then called back on Tuesday to work out a deal. The truck needed a new side molding, emblem on the front, and has seeping from the transmission lines (which a is known issue for the Chevy Avalanche we were looking at). I spoke with Bobby told him we needed those three things fixed and we would purchase the car at their asking price. He told me he needed to make sure he could do all of that and needed to check with his manager. He called me back 3 hours later and said he could do all three. He said he would get the truck to service right away so they could start working on the transmission lines. I told him I would appreciate it if they could replace the transmission lines before we take possession later that day and he said there were a few other car in line already, but he would do his best to get it in right away. I let him know we have a deal and I would pick up my father in law and bring him to come fill out paperwork. I left work early and picked up my father in law. When we got there we had to wait a few minutes and as we waited I saw the truck (with Bobby driving) come blasting out of the service garage and pull around the building. Bobby came in and in typical sleezeball salesman deceptive language said "great news! the transmission line are just fine so we don't need to fix them", as if we would just say "oh great news thanks for letting us know"----I told him they were seeping and that is know issue with that truck and HE HAD ALREADY AGREED TO FIX THEM.....he kept trying to give excuses about why they wouldn't and how they are fine and that there was just a little leak but they wiped it up and now its perfect.......after an unbelievable round and round and his COMPLETE refusal to acknowledge that he had agreed to fix the problem and was now re-nigging on the deal, he said he would grab his manager....***please note ***replacing the transmission lines costs about $300 and I had already said it was a necessary part of the deal and he had agreed to that....he is now trying to argue why there is no reason to replace the lines yet because they didn't consider them to be "failed" even though the "level" of severity on the problem was never discussed by them as a factor in whether they would or would not replace them.......He got his manager who was a stereotypical used car salesman who suggested we put the truck on a hoist to look at the transmission lines, I told him they just told me they wiped them down and cleaned them so of coarse we wouldn't see anything........again- avoid the FACT that they promised they would replace them as a part of the deal we agreed to.......after a few minutes of going back and forth with this idiot he said "how about I take $100 off the price"----which clearly he was to much of a xxxxxxx to understand that offering me 1/3 of what his salesperson PROMISED me originally was actually insulting. I left at that point because I could not deal with the classless people there. I called to speak with the GM Steve thinking he would care about the bait and switch sales tactics at his dealership. Explained the situation to him. Explained that OUT OF PRINCIPLE I would not buy the car because I had been lied to and jerked around over what would have cost them $150....so IF there was anyway that I would possibly still consider buying the car from them they would need to MORE than make up for all the anguish they had put me through and time they had wasted. Steve called me back and said they would take $300 off the price of the Truck---we are now back to even on what they originally promised----what a JOKE! I let him know that was not even in the ballpark. I had one other experience a few years ago where my wife bought an Audi there...we drove it one day and there was an issue with the gas sensor...we brought it back and they gave a bunch of excuses about why it would be ok and we should just give it a few days (THEY HAVE A 5 DAY RETURN POLICY). They wanted us to go past the return policy and then we would have been stuck. We returned that car. This dealership sells cars that are in poor mechanical condition and they do not stand behind what they offer. They are kings of excuses as to why they don't honor what they originally tell you. BEWARE anyone who thinks of buying a car from these clowns. More

Would go back Bobby was a great sales guy. I am younger and he treated me with respect and fairly. He was never rude, very understanding, and did whatever he could Bobby was a great sales guy. I am younger and he treated me with respect and fairly. He was never rude, very understanding, and did whatever he could for me/ my car without hesitation. They want to make sure you leave the dealership happy. And bobby did that. I would recommend him in a heart beat. More

Best customer service I've experienced anywhere so far First of all, this five stars goes to Bobby Scala from Luther Westside Volkswagen. Bobby could possibly be the best Salesman in Minnesota. If you are First of all, this five stars goes to Bobby Scala from Luther Westside Volkswagen. Bobby could possibly be the best Salesman in Minnesota. If you are in the market for a new or pre-owned car, I would highly recommend contacting Bobby Scala from Luther Westside Volkswagen. I recently purchased a car from Luther Westside Volkswagen. During the process, I was greeted by Bobby, who is the nicest sales person I have ever met. He is an extremely honest, dedicated, hard-working and conscientious person. I didn't feel any type of pressure to purchase the car. He was awesome when it came to communication. Furthermore, he was kind and really went above and beyond in customer service. And special thanks to Brian Hahs (Business Manager), who is very supportive, welcoming and courteous. Working with Brian was absolutely smooth and pleasurable experience. He was very personable, patient, kind and understanding throughout the process. I am enormously impressed with Luther Westside Volkswagen. I got a great car for a great price and most of all the best customer service I've experienced anywhere so far. Thank you. More

Fair and professional Low pressure, fair prices, and professional service. No complaints at all. Brian Sommer and other staff were most courteous and accommodating. I will Low pressure, fair prices, and professional service. No complaints at all. Brian Sommer and other staff were most courteous and accommodating. I will work with them again when buying another vehicle. More

Reliable, Fair and Professional I have purchased a number of cards from Westside over the years. I find the Sales, Business and Service people professional, easy to work with and no I have purchased a number of cards from Westside over the years. I find the Sales, Business and Service people professional, easy to work with and not pushy at all. More

service warranty Delivery of message is important, for I have been in the service industry managing for 28 years. Instead of saying "we are NOT going to fix your car Delivery of message is important, for I have been in the service industry managing for 28 years. Instead of saying "we are NOT going to fix your car because the bearing is 70 percent". it could have been said like this "Jackie your bearings are still good and have 70 percent left on them, so at this time it is not necessary to fix and it is very safe, that's the thump noise you hear. I was disappointed being that I've driven by Luther thousands of times and never thought about to stop thinking that it was a high end dealership. The main reason I did come in there was because of a friend referring me to look for used cars there.and I decided to take a chance. Also, I was not greeted immediately or at all and I had to go up to a gentleman and speak to him first and tell him I have a service appointment. But the young lady that took me home and picked me up and the cashiers were very friendly. I hope this is considered and thank you for fixing my headrest. I will put "YES" to recommending this service center because I'm hoping this was a hiccup. P.S. Jim Southwell is awesome! More

Very positive and pleasant experience We were treated with great courtesy, professionalism, and knowledge by our salesperson, Gervonna Lynn. She possesses just the right combination knowle We were treated with great courtesy, professionalism, and knowledge by our salesperson, Gervonna Lynn. She possesses just the right combination knowledge, experience, and friendliness to make a car buying experience a positive one. All the other people we interacted with at this dealership exhibited the same qualities as our salesperson. We would highly recommend this dealership to anyone we know. More

Wonderful! Originally I went to the dealership because my boyfriend was looking for a car, at the time I absolutely hated my car that I had just bought a few mon Originally I went to the dealership because my boyfriend was looking for a car, at the time I absolutely hated my car that I had just bought a few months prior (Chevrolet Malibu), I saw the Tiguans and so we looked at them and the sales lady he was working with (Gervona Lynn) let us test drive any one that we wanted. We test drove 6 Tiguans before I decided which trim level I wanted. Super nice and no pressure customer service. I will purchase all of my next vehicles from this dealer. Gervona is an amazing person! More

Extremely informative and helpful I had a great experience gong to Luther Westside! Gervona and Steve were very helpful to fulfill what my needs were in a vehicle. I would definely rec I had a great experience gong to Luther Westside! Gervona and Steve were very helpful to fulfill what my needs were in a vehicle. I would definely recommend going there to buy a vehicle! More

All about me! Enjoyed working with Helton. Excellent listening skills and attention to detail was flawless. Communication through email, text and phone calls help Enjoyed working with Helton. Excellent listening skills and attention to detail was flawless. Communication through email, text and phone calls helped me to feel comfortable with each step in purchasing a convertible bug. His willingness to be there for me was greatly appreciated. I am grateful. More