Luther Westside Volkswagen

over the top service and response! rick personally picked up my car at my home and brought it to the local Audi dealer as it was still under factory warranty. also fixed a chip in my wi rick personally picked up my car at my home and brought it to the local Audi dealer as it was still under factory warranty. also fixed a chip in my windshield and no charge. great people! More

A heartfelt Thank you! Copy of a note to Helton Cerquerqueia "Hi Helton, Just a quick note to let you know how pleased I am with the 09' Tiguan (purchased 8/13/16) and the great purchasing experience. You were i "Hi Helton, Just a quick note to let you know how pleased I am with the 09' Tiguan (purchased 8/13/16) and the great purchasing experience. You were instrumental in providing a seamless buying experience from the quick e-mail follow-through, to the test drive, financing with Brian's great help, fully explaining features of the Tiguan (I don't remember a Sales Associate EVER taking the time to fully explain features on a car I've purchased), and finally, standing behind the purchase by taking full responsibility (i.e. "No Charge") for the repair of the electric sun shade. (Westside Volkswagen's Service Department is World Class as well. I have finally found a Dealership that I can fully endorse.....Luther's Westside Volkswagen. Regards, Steve Heisler More

Happy Longtime Customer This is the fourth or fifth VW Jetta I've leased or bought from Luther Westside. Selection is good, the leasing process fun (never high-pressure), an This is the fourth or fifth VW Jetta I've leased or bought from Luther Westside. Selection is good, the leasing process fun (never high-pressure), and the service is superb. I've been going to Luther for seventeen years, and the service is consistently good. Drop-in service is quick and cheerful, and maintenance visits are done efficiently and in accord with my schedule. I can't recommend Luther too highly! More

more than just an oil change This was my first experience with Luther Westside Volkswagen. My Jetta needed an oil change, that was it, but the service was far from just handing ov This was my first experience with Luther Westside Volkswagen. My Jetta needed an oil change, that was it, but the service was far from just handing over the keys to some guy who pulled it into the bay and vacuumed out the inside. The valet was respectful, the preservice conversation was thorough and informative. During my wait, there was a fresh newspaper to browse and 2x during the wait a conversation was had about the status of the service. Those conversations informed me of a recall on my car that I was unaware of and full of information for me to make decisions. I felt no pressure from the technician, with the old "you need to have this done right now" that I've had from other shops. The car was washed and I was on my way. Thanks LWVW! More

great service I had a problem with my VW Jetta but I got a prompt appointment, courteous service and a repair under warranty with no hassle. Loving it . . . I had a problem with my VW Jetta but I got a prompt appointment, courteous service and a repair under warranty with no hassle. Loving it . . . More

All around awesome! From the buying experience where my salesman Helton who spent all day with us to a recent experience with a service call and me at a different Vw deal From the buying experience where my salesman Helton who spent all day with us to a recent experience with a service call and me at a different Vw dealership they are all around awesome! A bad experience at my local VW brought me to driving the 160 miles to Westside and then needing a new battery two weeks later brought me to the dealer in Duluth. After a short talk with Rick in service at Westside everything was good. I will always go to them for everything! The drive for me is well worth it More

VW Passat Engine Troubles My recent experience at Luther Westside VW was excellent! I had my engine go out on my Passat in early May 2016 and had it towed to Luther Westside fo My recent experience at Luther Westside VW was excellent! I had my engine go out on my Passat in early May 2016 and had it towed to Luther Westside for service. Rick Tedesco was my Service Advisor. Rick informed me of all pertinent information and told me they would run some diagnostics on the vehicle and get back to me. The next day Rick called me back with some bad news that my engine would either need replacement or require a fairly substantial "rebuild." At this point, Rick contacted my third party extended warranty company (Royal Administration Services) to submit a claim. After the claim was submitted, the process became a test of Rick's patience - the warranty process included 2 different on-site inspections, dozens of calls back & forth, and discrepancies on parts & labor estimates. Rick did a great job handling this highly unprofessional organization. The process took over a month and still resulted in the warranty company denying a portion of my claim, which caused me to have to pay a substantial portion of the bill on my own. Knowing this, Rick worked hard to try and get the cost of the repair down as low as he could. I truly appreciate Rick's compassion, knowledge, and positive attitude throughout this process. He turned an extremely unpleasant process into a tolerable one. When I had questions, Rick was there to answer them to help me understand some of the more complicated mechanical issues going on inside my car's engine. ALL IN ALL - working with Rick Tedesco and Luther Westside WV was a highly positive and memorable experience. I will be bringing all future repairs on my automobiles to them. (Side note: do your research before buying a third party warrant - check reviews, BBB, consumer watch websites, etc....and be sure to stay away from Royal Administration Services - 51 Mill St, Hanover, MA 02339 ) More

Purchase new GTI Maura was fantastic to work with. Went in just to test drive a new GTI. She found the exact car I was looking for. Knew all about the vehicle. No pres Maura was fantastic to work with. Went in just to test drive a new GTI. She found the exact car I was looking for. Knew all about the vehicle. No pressure. Worked with me to get a fair price and trade in. Hassle free and very reasonable. Great delivery and after purchase follow through. More

Great Dealer! Helton Cerqueira helped me purchase a beautiful but used 2010 Audi A4 online. He answered all my pre-sale questions and made sure the buying process w Helton Cerqueira helped me purchase a beautiful but used 2010 Audi A4 online. He answered all my pre-sale questions and made sure the buying process was smooth and quick. I NEVER felt like Helton was anything but honest with me! The car is everything he told me it was and more. I would not hesitate to buy from Helton and Westside VW again even though I live 8 hours away. Thanks Helton! More